April Hughes

ad3vd9@r.postjobfree.com

Phone Number: 918-***-****

Night Audit

•Greet, register, and assign rooms to guests of hotels or motels. •Verify customers’ credit, and establish how the customer will pay for the accommodation. •Contact housekeeping or maintenance staff when guests report problems. •Make and confirm reservations.

•Issue room keys and escort instructions to bellhops. •Keep records of room availability and guests’ accounts, manually or using computers. •Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. •Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

•Compute bills, collect payments, and make change for guests. •Record guest comments or complaints, referring customers to managers as necessary. Work Experience

Night Auditor

Extended Stay Hotels

Tulsa, OK

June 2012-October 2013

Greet, register, and assign rooms to guests of hotels or motels

Verify customers’ credit, and establish how the customer will pay for the accommodation

Contact housekeeping or maintenance staff when guests report problems

Issue room keys and escort instructions to bellhops

Make and confirm reservations

Keep records of room availability and guests’ accounts, manually or using computers

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers

Compute bills, collect payments, and make change for guests

Record guest comments or complaints, referring customers to managers as necessary

Review accounts and charges with guests during the check out process

Transmit and receive messages, using telephones or telephone switchboards

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment

Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies

Deposit guests’ valuables in hotel safes or safe-deposit boxes

Clean and maintain lobby and common areas, such as restocking supplies and watering plants

Date-stamp, sort, and rack incoming mail and messages

Performing for or Working Directly with the Public

Interacting With Computers

Making Decisions and Solving Problems

Getting Information

Establishing and Maintaining Interpersonal Relationships

Updating and Using Relevant Knowledge

Processing Information

Communicating with Persons Outside Organization

Documenting/Recording Information

Thinking Creatively

Experience with: Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Personal computers, Resort Data Processing software, Steam cleaning equipment, Telephone call identification systems

night audit

Howard Johnson

Tulsa, OK

April 1995-January 1996

Run nightly audit & match up numbers of daily report, post deposits, guest services, reservations, run housekeeping reports

Education

High School Diploma or Equivalent, General Studies Broken Arrow Senior High

Broken Arrow, OK

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