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Project Management Customer Service

Location:
Dublin, CA
Salary:
35.00 per hour
Posted:
February 23, 2024

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Resume:

Kim Jones, M.A. C: *** - *** - ****

**** **** ***** *******, ******, CA. ad3vc9@r.postjobfree.com

Qualifications Summary

Effective administrator with experience providing support within the business sector. Strong background in program and project management, including community relations, information systems, budget management, and government compliance. Experienced with staff development and oversight of policies and procedures to reach program goals for students. Liaison between administration, students, families, community organizations, and government agencies to provide information and appropriate referrals.

Areas of Experience

Budget Management

Government Liaison

Project Management

Community Relations

Government Compliance

Technical Training

Documentation

Management Reporting

Staff Development

Faculty Liaison

Program Management

Supervisory Experience

Technical and Administrative Support Professional Background

Chevron Corporation, Pleasanton, California 2018 - present

Customer Service, data processing sales, and reconciliation sheets. Answer telephone inquiries and follow safety procedures.

Extended Stay America, Dublin, California 2019 - present

Customer Representative

Provided customer service for check-ins. Coordinate business registration to accommodate their employees, and data process daily tally sheets. Inventory all daily laundry. Order supplies as needed.

New College California, San Francisco, CA 2004 – 2006

Information Systems Support Specialist (work-study), 2005 – 2006.

Delivered technical support to students in the computer lab; operated equipment and monitored database. Diagnosed and took corrective action for operating problems.

Administrative Support Specialist (work-study), 2004 – 2005

Maintained college files for current and former students. Supported faculty members in organizing and filing curriculum materials; Provided student services in areas such as the course enrollment process. Worked with the coordinator, faculty, and other work-study students for special projects.

San Francisco General Hospital 1998 - 1999

Public Service Aide

Supported information systems, human resources, and accounting departments concurrently. Provided administrative support for confidential issues, such as new hire orientation and employment reference checks; Generated both scheduled and ad hoc reports, including payroll hours, department personnel listings, and other reports.

Teaching Professional Background

Cherubim’s Children’s Center, Hayward, CA 2003 – 2016

Teacher

Coordinates special projects and manages programs that enrich student activity; Assists in writing a grant proposal for new playground infrastructure improvements. Market school to the local community to identify and engage new families. Train intern teachers to prepare them to earn their teaching credentials.

UC Berkeley Haste Street Center, Berkeley, CA 2010 – 2010

Teacher

Planned and coordinated education programs. Developed and implemented curriculum plans for kindergarten readiness, including social skills. Observed and documented both children and staff to make sure programs were functioning properly; and conducted regular staff meetings with parents to discuss children’s progress.

Kim Jones, M.A. Page 2

Education

Chemeketa’s Community College – Speech Pathologist, 2024 - 2025

Cerro Coso Community College, Paralegal Certificate Program, 2021 - 2023

New College of California

Master of Arts, Humanities, 2006

Bachelor of Arts, Interdisciplinary Studies, minor in Humanities, 2004

Additional Coursework

Chamberlin Real Estate School, Real Estate Certificate – 2005

University of Phoenix, Information Systems, 2002 – 2003

Heald College, Hayward, Computer Science, 2001

City College of San Francisco, 1996 – 1998

Community Involvement

Hayward Commission of Community Development, 2007 – Present

City of Oakland, Assistant Public Art Coordinator, volunteer, 1999 – Present



Contact this candidate