Customer Service A Team

Munshi Abdus Arif

** ********* ****, ***********, ** M1E 3S1

437-***-****, *************@*****.***

Objective: Seeking position in customer service/manufacturing sector where I can utilize my skills and experience.

Summary of Qualification:

Attentive, multi-tasking, flexible, and punctual

Effective communication and interpersonal skills

Ability to work well under pressure alone and as a part of a team

Comfortable working in a fast-paced environment and able to work in repetitive motion

Mechanical aptitude, knowledgeable in workplace health and safety policies and WHMIS

Able to stand for long hours and load unload up to 50Ib products based on job requirement

Willing to learn new knowledge with quick learning capacity and excellent in self-learning

Possess strong analytical and problem-solving skills to meet work related situation

Advanced knowledge in Microsoft Office, Internet operations and documentation management

Relevant Work Experience:

Packer Sep 2023-Feb 2024

Mondelez International Toronto, ON

Handled the production of cookies, handling inbound ingredients of various sizes and formats, overseeing processing, layering, coating, and ensuring quality.

Checked, packed, wrapped, and packaged boxes for shipments

Operated machines under supervisions of the line lead, trainers, plant managers

Operated in several lines work for the different food products

Acted as primary packer to ensure follow-up and resolution to meet and exceed company’s expectations

Conducted troubleshooting to fix line channels for the cookies as required

Production worker Feb 2017 -Jan 2023

Royal Garments Bangladesh

Worked in line in production belt as general labor and ensured that all production deadlines are met

Inspected, labelled, packaged and prepared components as part of standard operating procedure

Checked packaging material and labels in order to ensure that it conforms to specifications

Reported any equipment problems to line leader and supervisor

Prepared packing List for Logistics department

Cleaned workplace based on direction

Room Attendant May 2014-Jan 2017

Hotel Raj Bangladesh

Vacuumed carpets and dusted furniture

Completed bed making and setting up room for new clients

Restored bath care products (e.g. soap and shampoo) and restocked beverages and food items

Cleaned public areas, like corridors and elevators; emptied trash receptacles throughout the day

Ensured all assigned rooms are clean and tidy by the end of the shift

Sales Associate / Cashier Jan 2010- Apr 2014

Agora Supermarket, Meena Bazar Bangladesh

Greeted customers, addressed and resolved concerns and promoted products

Received shipments, carried boxes, unloaded, and stored products

Organized merchandise on the floor and located items for customers and placed orders when needed

Conducted inventory and prepared slip for imported items from supply chain sector.

Operated cash register and handled cash payments and credit card processing.

Education/Training:

Bachelor of Arts National University, Bangladesh 1993

Reference available upon request

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