KATELYN MCLAUGHLIN

Bucks County, PA 267-***-**** ad3vbj@r.postjobfree.com https://www.linkedin.com/in/katelyn-mclaughlin-9060221aa/ EXE C U T I V E S U M M A R Y

Detail-oriented and dedicated professional, owner of Van Gogh Pet Sitting Services, known for delivering exceptional pet care experiences. With a background in underwriting support, loan processing, and paralegal work, I possess strategic thinking, organizational skills, and a collaborative mindset. Proficient in customer service, team building, communication, legal tasks, and DEI initiatives, I am well-equipped to enhance corporate team efficiency and success. My proactive approach, coupled with experience in employee engagement, scheduling, and training, positions me to make a meaningful impact in a dynamic corporate environment. WORK E X P E R I E N C E

Van Gogh Pet Sitting Service JAN 2023 – PRESENT

Owner and Manager Bucks County, PA

Successfully launched and managed a thriving dog-walking and overnight pet-sitting business. Pioneered the establishment of Van Gogh Pet Sitting Services, strategically positioning the business as a reputable and sought-after service in the pet care industry.

Developed and executed a comprehensive business plan, leading to consistent growth and profitability. Led a team of care specialists, overseeing scheduling, assignments, and ensuring exceptional service delivery. Built and cultivated a high-performing team of pet care specialists through strategic hiring and training initiatives. Implemented a dynamic scheduling system to optimize efficiency and meet client demands, resulting in a 20% increase in customer satisfaction.

Established and maintained rigorous protocols for medication administration, ensuring the health and well-being of pets with specific medical needs

Implemented specialized care programs tailored to individual pets, addressing unique requirements and enhancing overall service quality.

Facilitated seamless transportation services for pets, coordinating grooming appointments and veterinary visits as requested by clients.

Prioritized pet safety and comfort during transport, earning commendations for reliability and attentiveness. Implemented efficient operational processes, resulting in improved client satisfaction and business growth.. Streamlined business operations by introducing innovative processes, enhancing overall efficiency, and reducing operational costs. Managed all business operations of the business, including scheduling, hiring, marketing, payroll, training and development, and finance, customer support.

Spearheaded end-to-end business operations, overseeing scheduling, hiring, marketing initiatives, payroll processing, and customer support.

Implemented comprehensive training programs for staff, fostering a culture of continuous learning and development. Successfully managed financial aspects, including budgeting, invoicing, and financial reporting, contributing to sustained fiscal health.

FINANCE OF AMERICA REVERSE LLC JUN 2022 – NOV 2022 Underwriting Support Remote, PA

Established and maintained effective communication channels with third-party vendors, ensuring timely and accurate receipt of client documents for loan funding.

Implemented streamlined processes, reducing document retrieval time and enhancing overall efficiency in the loan origination process.

Conducted comprehensive reviews and analyses of financial documents, including credit reports and bank statements, ensuring accurate assessment of loan eligibility.

Developed and implemented risk assessment strategies, contributing to a reduction in loan approval time. Orchestrated meetings, handling end-to-end coordination and preparation for brokers and realtors, ensuring a seamless and professional meeting experience.

Implemented quality control measures, resulting in a significant reduction in errors and improved efficiency in the loan closure process.

Implemented organizational strategies, resulting in improved efficiency in meeting logistics and execution. Managed the registration and closure processes for a variety of mortgage loans, including Conventional, FHA, VA, and USDA loans; while ensuring compliance with regulatory requirements, contributing to a high rate of successful loan closure Motto Mortgage Elite OCT 2021 – AUG 2022

Mortgage Loan Processor Remote, PA

Mastered the ability to quickly and effectively train and develop new leaders which was critical to the success of the business Prepare and shape the new leaders throughout the Amazon Fresh Network. Worked with the hiring managers to develop a preliminary training schedule, including training and assigned trainer(s). Sent a progress status to hiring managers weekly via a standard form. That includes overall status, progress to goal, and feedback on trainees’ performance.

The Lending Group JUN 2020 – NOV 2021

Loan Processor Southampton, PA

Facilitated communication with lenders and real estate agents to obtain necessary closing documents. Streamlined document retrieval processes, ensuring timely and accurate communication with key stakeholders. Enhanced efficiency in the closing process, contributing to smoother transactions. Worked closely with the closing department to reconcile fees, ensuring accuracy and compliance. Executed precise fund transfers, contributing to the successful closure of loans. Efficiently managed complex scheduling demands for multiple loan officers. Implemented organizational strategies, optimizing calendar coordination and improving overall workflow. Demonstrated proficiency in handling diverse databases crucial for loan processing. Maintained accurate and up-to-date information, contributing to streamlined data management. CHOI & PARK, LLC Paralegal JAN 2019 – JAN 2020

Paralegal Trenton, NJ

Ensured compliance by meticulously maintaining calendars for deadlines and compliance dates. Collaborated with attorneys to organize case management, including managing indices for discovery. Facilitated efficient case management through close collaboration with legal professionals. Organized comprehensive indices for discovery, enhancing overall case preparedness. Collaborated with support teams including Safety, Engineering, Loss Prevention, Human Resources, and Quality Assurance to develop plans that achieve organizational goals.

Conducted in-depth legal research using Westlaw and LexisNexis, analyzing facts within laws and regulations. Utilized advanced research skills to extract relevant facts and analyze them in the context of legal frameworks. Drafted and examined memorandums, ensuring a comprehensive understanding of state and federal regulations.

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EDUCATION/CERTIFICATIONS

NATIONAL ACDEMY OF SPORTS MEDICINE

Certified Personal Trainer

VILLANOVA UNIVERSITY

Paralegal Certificate – 3.89 GPA

PENNSYLVANIA STATE UNIVERSITY

Bachelor of Science Degree in Business Administration- 3.40 GPA

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