Amber Huey

ad3vbi@r.postjobfree.com

713-***-****

**** ******* ****** #***

Houston, TX 77027

Objectives

I’m hardworking & creative, with an attention to detail. I am also looking to learn, grow and develop with a stable company that promotes from within. I am able to work alone as well as with a team and have good time management skills, finishing work before deadlines, without the content suffering and taking pride in all that I do. I also have experience in sales, general clerical, and bookkeeping. I have a pleasant and professional demeanor, the ability to learn quickly, and welcome constructive criticism. I am looking for an open minded company that awards merit and encourages their staff to find improvement wherever possible- whether in ourselves as an employee, in the roles we hold or even aspire to, or even in the very processes that we manage. I enjoy helping people and hope to be the person your company looks to, to earn the trust of your clients. I am looking for the company that backs their staff, so we can in turn represent the customers whole heartedly and honestly.

Education

Houston Community College- Fashion Design- 2002-2003

Attended-“Cold Calling For Cowards Seminar” 05/2007

Awards

Won 1st place in National Non-Profit Sales Script Contest - “Parts of a Sale Contest”

My entire script (rather than parts only) was chosen for 1st place in all non profit orgs that entered. My script was then used the following year for training all non-profit telemarketing organizations across the U.S.

Experience

QMMS,USA- ENTA and Allergy Associates-

Remote Medical Customer Service Representative- [01/2022- 12/21/2023]

100% Remote Full time customer service rep for a very large medical practice consisting of over 70+ offices throughout New York and New Jersey. Duties included using multiple programs simultaneously to verify existing patients and creating new ones, while upholding HIPAA laws and medical privacy. Taking incoming calls, confirming insurance information, and pairing patients with in-network doctors to schedule, cancel, reschedule patients with specialists, as needed. Taking messages for doctors, recording medication renewal, refills, and prescription requests, medical questions, and medication reactions. Used intranet help desk to network with other departments and solve challenges.

VIP Relocation and Storage

Administrative Assistant/Customer Service Rep [05/2019- 02/2022]

I worked directly under the owners and had multiple duties ranging from HR- researching future candidates, posting employment ads & responding to them, creating the onboarding documents, maintaining all employee files, interviews/hiring, reserved conference rooms for meetings, maintained the bosses’ schedule for outside sales calls, estimates, materials delivery, and interviews. Marketing/Advertising- created coupons and fliers to promote business, cultivated a network of referrals for future business, maintained a customer database or CRM drip campaigns and email marketing campaigns with several audiences.

-Confirmed all customers’ information prior to their scheduled move. -Created all moving and/or storage contracts. Took cash and credit card payments for deposits as well as the total cost of the move. Handles cash. Obtained all pertinent signatures for Credit Card Authorizations. Bank Deposits. Created and maintained several databases: Damage Claims ( aging reports, created invoices and receipts), recorded all communication and actions taken towards resolution, what employees were responsible for the damages, what those costs were, and which paycheck was then docked to offset costs. -Customer Service: Responded to phone and online customer complaints, and decided if a discount was necessary and for what percentage. Payment reversals/ credits. Made follow up calls to customers to see where the company excelled and where we fell short/could improve and asked for future business or referrals. Kept track of 4 lead providers and any bad leads we received from them in order to submit them each individually for reimbursement. Tracked each credit and debit for all 4 lead providers. Emailed every account rep in order to receive the credits.

I was the sole person in charge of maintaining the billing and invoicing of the storage facility. I created and sent out all bi-monlthly billing statements for every storage customer. I maintained their invoices, and the aging reports. I took all cash payments, and maintained all the accounting for the storage units,

Being able to prioritize daily tasks and manage my time spent on each item was a skill I had to draw from in the office as well as when working from home. My position was really a combination of many roles- HR, Admin, CSR, Bookkeeper, Data Entry, Office Manager, and Marketing. I gained much first-hand experience in running a small business.

United States Census Bureau- Dept of Commerce

PES Enumerator [10/2020- 12/2020]

Certified and Sworn in as a federal employee to uphold the privacy of the information I would have access to. Worked in the decennial census during Covid-19 to update the American people’s information for one the very best data resources of the nation. Used people skills to put people at ease while asking them personal questions about their homes finances and persons inhabiting them.

Dolce Vita Pizzeria and Enoteca

Hostess [06/2018- 05/2020]

I'm the first person the customer sees. I work directly and over the phone with customers to schedule reservations and special events. I use the Open Table program to optimize our seating availability while also keeping the customer’s experience in mind. Opening/Closing duties. Confirming and modifying reservations. Greeting and seating patrons.

Dyson

Demonstration Expert [02/2017-11/2017]

Field Sales Representative and Demonstration Expert for Dyson- a technology and design company that sells motorized high end home appliances, ranging from vacuums to hair dryers. Using knowledge of products and sales experience to bring customers- present and future, a one of a kind experience, helping them get the right product for their family and home. I traveled to my location- The Woodlands Costco, and set up/tore down my theater daily. I used “Repley,” an app field agents use to log their clock-in and outs, take pictures of the way the store location had our products displayed in our absence, any broken floor models needing replacement or repair, tally each kind of high end sale made that day, and to upload documents, pictures, and communicate with our regional supervisor, as well as the corporate HQ in Chicago. I performed product demonstrations and invited Costco shoppers to personally handle our products and use them in different scenarios to see their unique value and familiarize themselves with the brand. I also obtained customer info and turned in their product warranties. Weekly conference calls were held for every region to discuss new products, sales targets, recognized top earning producers and situations that deserved another look due to its merit or opportunity for improvement. Sold thousands of dollars of merchandise daily using direct sales. Stayed up to date with the latest technology being created by our engineers to educate myself and customers about the products being showcased. Cash Handling.

Scrubs, Etc

Sales Associate [09/2015-06/2016]

Sales of medical uniforms, customer service. Receiving and processing shipments. Maintaining inventory. Store upkeep. Customer order callbacks. Assisted clients with orders that were Bill on Accounts or Credit Card on File. Cashier. Counted and Closed out Cash Register Drawers. Cash Handling. General security and maintaining store shrinkage. Checking availability of items with store vendors.

Ralph Ulrich Plumbing

Secretary/Bookkeeper [05/2004-07/2014]

Resolved months of backlogged work & restored order & organization to processes/records in disarray. Researched and resolved billing problems and corrected invoicing and incorrect entries that had previously been left incorrect or undone. Quickly mastered new systems. Handled Cash, Made Bank Deposits. Maintained Ledger. Created Monthly and Bi-Monthly Billing Statements for all regular customers. Invoicing, Filing, QuickBooks. Ran errands to the post office, bank, and county clerk office for permits. .All receptionist duties.

Nan’s Games & Comics Too!

Secretary/Bookkeeper [05/2000-05/2008]

Used store’s cashier notes and register tape to prepare monthly State Franchise Sales Tax, then make compliant. Responsible for weekly company payroll as well as accounts payable. Helped implement a filing system for all company invoices and helped maintain it. General upkeep of company ledger, finding errors and correcting them. Managed the accurate and timely processing of invoices each month. Assessed and closed A/P ledger on monthly basis, validated content and resolved various issues. Used QuickBooks, Excel, Word, Scanner, Fax

Discount Uniforms International

Secretary/Bookkeeper [05/2004-07/2005]

Resolved six months of backlogged work & restored order & organization to processes/records in disarray. Researched and resolved billing problems and corrected invoicing and incorrect entries that had previously been left incorrect or undone. Quickly mastered new systems. Created Monthly and Bi-Monthly Billing Statements for all regular customers. Helped maintain Ebay presence- what items we posted to sale, sold items, shipping, etc. Ran errands to the post office to ship sold eBay items to customers worldwide. Single handedly created collated, sealed, and sent mass mailout for Discount Uniforms Sale Items/Discontinued Items. Payroll. Employee schedule, and receptionist duties. Cash Handling. Bank Deposits. Counted and Closed Cash Register Drawers. Filing. Faxing. Invoicing. Purchase Orders

Excel, QuickBooks, Word,

Atlantic Communications

Data Entry Clerk [08/2001 – 08/2003]

Gathered information on several local businesses in Houston for Petrochemical Business Directory Used Excel, Word Programs

Ifind Houston

Data Entry Clerk [06/1999 – 06/2001]

Verified information on several companies in many of Houston’s industries to be compiled for a CD Rom Houston information. Excel, Word Programs used

Thunderbirds

Women’s Wear Stylist [05/1998 – 05/1999]

Put together looks and ensembles and helped to sell them. Designed Displays every week. Dressed mannequins. Floor upkeep. General security. Cash handling. CLosed ands Counted all Cash Register Drawers. Bank Deposits.

Soft Science Internet Technologies

Sales Administrative Assistant [05/1997 – 05/1999]

Furnished outside sales persons with qualified appointments. Generated all new business. Maintained client database & files daily. Researched own leads. Wrote and utilized custom sales script to bypass “gatekeepers” such as myself and develop rapport with decision makers such as the president or CFO’s of companies looking for a company to design, host,& maintain their company website, during the early days of the internet when having a website was still more of an idea to sell, not so much the mandatory tool that it is now!

Step Back Vintage Fashions

Sales Clerk [05/1996 – 05/1999]

Kept floor looking ready for business and clothes well maintained (steaming, hanging, and folding clothes) Maintained customer mailing list. Used “active sales approach” to earn my commission, actually walking with customers and putting together ideas for outfits based on what I heard the customer say they wanted to look or feel. Assisted with Rentals. Changed out display windows, dressed mannequins, and maintained wigs and hats. Cash Handling. Credit Card Payments and Batch and Register Closeouts.

Alley Theater-

Theater Membership Sales [08/1994 – 12/1996]

Called new and former patrons of the Alley Theater to inform them of the new artistic director and sell them theater tickets and renew memberships for season tickets. Used knowledge of the current plays and playwrights to inform people of the current season being performed in the theater. Used communication skills to accurately describe the seating and the prices based on the theater rows and seating prices available. Won 1st place in the, “Parts of a Sale,” contest that they entered me into.

·Accounts Payable Processes & Management

·Accounts Receivable Processes & Management

·Journal Entries & General Ledger

·Spreadsheets & Accounting Reports

·Invoices/Expense Reports/Payment Transactions

·Cash Handling

·Bank Deposits

·Claims

·Payroll

·Filing

·State Franchise Sales Tax

·Data Entry

·Sales

·Administrative Secretary and General Clerical

·Customer Service/ Customer Complaints

·Customer Service Specialist

·Retail Sales

·Design of Windows/ Displays/ Mannequins

·Human Resources- onboarding documents, researching backgrounds, confirming references, interviews,

·Office Management

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