Program Management Human Resources

HELLAI NOORZAI

Director of Refugee and Immigration

Fort Worth, TX USA

Email: ********@*****.*** Cell: 904-***-****

CAREER SUMMARY:

Highly motivated and detail-oriented professional with extensive experience in program management, leadership, and projects supervision. Demonstrated expertise in refugee resettlement programs, with a strong focus on planning, coordination, supervising, and execution of programs to assist clients in attaining self-sufficiency. Proven ability to provide exceptional interpersonal skills, work independently with minimal supervision, and use good judgment to maintain a professional case worker-client relationship. Strong skills in data analysis, report preparation, and conflict resolution. Proficient in Refugee/Immigration and government procedures for resettlement process. Demonstrated expertise in managing budgets to ensure efficient use of financial resources. Experienced in supervising, monitoring, and evaluating staff in the performance of their duties. Adept at liaising with internal staff at all levels and interacting with external clients.

PROFESSIONAL EXPERIENCE:

Catholic Charities Bureau, Inc. Jacksonville, FL

Refugee Resettlement and Immigration program Director January 2023– Present

The Refugee Resettlement and Immigration Services Director oversees all aspects of refugee resettlement and immigration programs, ensuring the effective delivery of services to refugees and immigrants. This leadership role involves program management, staff supervision, community engagement, and strategic planning to support the successful integration of newcomers into the community.

Catholic Charities Bureau, Inc. Jacksonville, FL

Refugee Resettlement Program Manager Mar 2020 – January 2023

Responsibilities:

The Match Grant and R&P (MG/R&P) Programs Manager oversees the planning, coordination, and execution of the Match Grant and R&P Programs. Oversees the execution of the Resettlement and Placement Program. Responsibilities include assessing client needs and plans for eligible MG clients; schedule appointments, and provide referrals for refugee clients enrolled in MG, with the goal of assisting clients to attain self-sufficiency within the program service period; develop partnerships with community businesses to assure appropriate placement of qualified clients; provide general oversight in meeting the outcomes of the Match Grant program. Oversees the execution of the R&P program, ensuring client core services are delivered and grant outcomes are met; work with R&P Specialist and RR staff/volunteers in the conduct and service delivery of the R&P grant. Supervises, monitors, and evaluates the R&P Specialist in the performance of their duties; works closely with the R&P Specialist to ensure the successful outcomes of the R&P grant program.

Catholic Charities Bureau, Inc. Jacksonville, FL

Administrative Assistant/Case Manager Jul 2017 – Mar 2020

Responsibilities:

As a Refugee Resettlement Program Assistant, I provide administrative and case related assistance to Program Director and case managers with program administration, including coordination of assurances with USCCB, updated arrival lists, U.S. tie interviews/coordination, data entry, preparation of reports, scheduling appointments and referrals and following up with clients and providers for required documentation. I work closely with the Director and caseworkers to ensure appropriates services are provided to clients. I Provide Exceptional interpersonal skills. I work independently with minimal supervision and use good judgment to maintain a professional case worker-client relationship.

Tetra Teach Kabul, Afghanistan

HUMAN RESOURCES ADMINISTRATION Manager Jul 2015 - Jun 2016

Responsibilities:

Coordinate with hiring department head to prepare job description. Post jobs to media for open positions. Closely collaborate and coordinate with USAID-Afghanistan Engineering Support Program - Tetra Tech/AESP project to fulfill the need for the project. Actively communicate with the COP (Chief of Party) to ensure the quality for hiring professionals to the ongoing projects. Worked closely with government liaison to update the HR policy according to the new law and regulations.

International Relief and Development (IRD) Kabul, Afghanistan

HUMAN RESOURCES ASSISTANT Nov 2012 - Nov 2013

Responsibilities:

Facilitated the IRD mission's recruitment and hiring process. Collected the completed attendance register of all IRD staff plus all relevant documents at the end of each period. Extended required administrative support to IRD's HR functions. Maintained a pending file and regularly update it. I was also responsible for administrative and personnel functions, under the supervision of Admin & HR Manager. My daily tasks fall within the areas of general administrative services, human resources management, budget, and finance; I also act as AESP front desk officer.

SMF Group International Kabul, Afghanistan

SENIOR EXECUTIVE HUMAN RESOURCES ASSISTANT Jan 2011 – Oct 2012

Responsibilities:

Facilitated the IRD mission's recruitment and hiring process. Collected the completed attendance register of all IRD staff plus all relevant documents at the end of each period. Extended required administrative support to IRD's HR functions. Maintained a pending file and regularly update it.

Net Zone Ltd. Kabul, Afghanistan

EXECUTIVE ASSISTANT Jan 2010 – Jan 2011

Responsibilities:

Prepare/edit correspondence, presentations, and reference materials. Assemble/analyze data to prepare reports and documents, Design/maintain databases and executive’s schedules, and appointments& travel arrangements. Received and interacted with incoming visitors liaise with internal staff at all levels interact with external clients. Coordinated project-based work, reviewed operating practices &implemented improvements where necessary supervise, coach and train lower-level staff.

CAREER SUMMARY:

Degree: Bachelor of Business Administration and Management

Swiss UMEF University (Nov 2014)

Certificate: SHRM-CP/SCP COURSE

University of North Florida (Nov 2020)

Skills:

Leadership & supervision

Knowledge of immigration Law and Policy

Communication

Analytical Thinking

Conflict Resolution

Empathy and Culture Sensitivity

Planning and Organizing

Budgeting and Financial Management

Soft and Technical skills

Honors & Awards:

Kathleen Reilly Award/Employee of the Year

Catholic Charities of Jacksonville (Oct 2019)

Contact this candidate