Mission-driven executive drives results through IT strategy, execution, and culture. Delivers delightful products aligned to business strategies and prioritized roadmaps with effectiveness, efficiency, and enjoyment. Develops high-performance cross- functional teams with a positive coaching style and emotional intelligence.

Operates IT like a shared services business with transparency, predictability, and productivity.

Reduces frustration, builds trust, and sets explicit expectations by brokering communication across disciplines. CAREER HIGHLIGHTS

Generated $25MM+ in incremental revenue while reducing IT fixed expenses $10MM+ by replacing legacy system with vendor (SaaS) solution.

Boosted IT productivity 12% by establishing 20+ person development team in Edinburgh, Scotland without layoffs.

Reduced average age of IT work-in-progress 80% by reinventing how companies conceive, prioritize, deliver, and experience tech-enabled change.

Reduced IT expenses 20% while accelerating pace of chance by implementing Product Operating Models (POM).

Delivered 100+ of $2MM-400MM programs within 3% budget and schedule variance for financial service firms. PROFESSIONAL EXPERIENCE

Transformation IT Management Consulting 2021 - Current Granite Solutions Groupe JPMorgan Asset/Wealth Management Dodge & Cox Mutual Funds Cornerstone Home Lending Drive Product Management, Enterprise Agility, IT and Change Management transformation.

Established and grew 50-person transformation consulting practice for boutique consulting firm. Defined strategy, business plan, marketing campaigns, and hired consultants while leading client engagements.

Advanced Agile maturity and launched product operating model transformation for $325B mutual fund company.

Drove cross-functional product operating model and enterprise agility transformation for JPMorgan. Computershare Loan Services 2019 – 2021

Technology solutions, support, and change management for $2.5B financial services company Head of IT Delivery, Transformation and Strategy (Deputy CIO) Led cross-functional organization of 125+ team members and managed $60MM budget while transforming enterprise delivery practices. Drove evaluation of vendor systems. Consistently rated top 1% performer among global peers. Business Results

Reduced business operations headcount growth 60% within four months through automation and digital transformation.

Optimized customer experiences and lowered average handle time and operating expenses 25% in six months through digital transformation, integration, and automation. Technology ROI

Reduced IT fixed expenses $20M+ by negotiating new contract terms with existing software vendor.

Reduced IT budget 20% via Product Operating Model, enterprise delivery transformation, and selective offshoring.

Lowered licensing costs 40%, increased software quality 75%, and resolved audit findings through modern DevOps culture, tools, and practices.

Change Transformation

Proliferated predictability, transparency, and productivity through transformative Target Operating Model (TOM), engineering reengineering, and Agile relaunch across IT, change management, and business operations.

Boosted business enablement pace and value 40% by implementing cross-functional product development strategies, teams, and processes, including ideation labs, design thinking, experimentation, and roadmaps.

Elevated IT efficiency and effectiveness by implementing new core capabilities, including DevOps, Platform as a Service

(PaaS), Data as a Service (DaaS), Enterprise Architecture, and enhanced employee engagement. MICHAEL PERKINS (MBA, PMP, PCC*)

Dallas, TX 972-***-**** ad3va2@r.postjobfree.com LinkedIn TRANSFORMATIONAL PRINCIPAL IT PROGRAM MANAGER

Core Competencies: Enterprise Transformation; IT Operations and Software Development; Efficient and Effective IT Delivery; Product Management, Program Management, and Change Management; Collaboration, Communication, and Consensus-Building; Organizational Design, Roles/Responsibilities, and Team Topologies; Strategic Planning, Aligned Goals and Objectives, OKRs, Prioritization and Budgeting; Agile, DevOps, SAFe, SDLC, CI/CD MICHAEL PERKINS (MBA, PMP) DALLAS, TX 972-***-**** Page 2 Newbold Advisors: HSBC Bank 2018 – 2019

Consumer lending Business Process Outsourcing and Agile transformation programs leadership for $50B global bank Program Management Executive

Led business transformation program, encompassing process improvement, systems integration, and Business Process Outsourcing (BPO) for $20B loan portfolio. Concurrently led cross-functional Agile transformation program.

Achieved completion four months ahead of schedule and 40% below budget. Bank of America 2007 – 2018

Technology solutions, support, and transformation for $160B global bank Data Analytics Product Management Executive 2017 - 2018 Led innovation program to implement industry-leading speech and discovery analytics for 20,000-person call center, improving customer interactions in real-time.

Improved data analytics for varied banking products and customer channels by integrating voice and phonetic recognition, conversation sentiment detection, Natural Language Processing (NLP), text mining, and data visualization. Senior Vice President, Technology Delivery Executive 2015 - 2017 Launched and directed largest mortgage loan transfer in history, $400MM program, with 1,000+ technical resources.

Replaced 100+ legacy systems with vendor-hosted platform for nearly 10MM accounts, impacting 600 applications and 850 business processes.

Reduced target state gap costs 50% through platform configurations, streamlined processes, internal development, selective product customizations, and efficient Business Process Outsourcing (BPO) strategies. Senior Vice President, Solutions Delivery Executive 2007 - 2015 Orchestrated enterprise transformation from Six Sigma (DMAIC) Waterfall to Lean-Agile and then to Scaled Agile Framework

(SAFe) across six global banking domains. Consistently recognized as global "Top Talent" by ranking in top 10% of peers.

Innovated enterprise customer payment systems into multi-channel product that collects $4B+ in annual payments.

Resolved seven CFPB compliance mandates (MRAs) six months early.

Reduced business operations headcount 50% through automation. Santander (Formerly Drive Financial Services) 3 Years Executive leadership of technology solutions and support for $650MM auto lending subsidiary CIO, Vice President of Transformation

Enabled rapid business growth through technology innovation by leading a 50-person technology team in efficient daily operations and effective change delivery.

Reduced operations headcount growth rate 50% and enabled explosive revenue growth through innovative strategy, business planning, software roadmaps, and re-platforming.

Achieved fundamental improvements in culture, processes, and tools for IT delivery through business engagement, strategic vision, Target Operating Model, and coaching. EDUCATION

Executive Master of Business Administration (EMBA) in Project Management University of Texas Master of Arts in Executive Coaching and Consultation Concordia University Bachelor of Business Administration Abilene Christian University CERTIFICATIONS

Professional Certified Coach International Coaching Federation (In Progress)

Certified Project Management Professional (PMP) Project Management Institute (PMI)

Product Management, Agile and Scaled Agile Framework (SAFe) Training (200+ Hours)

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