Nancy Meuleners

Bloomington, MN

ad3v9t@r.postjobfree.com

952-***-**** (cell)

SUMMARY:

● Administrative professional with over 20 years of experience in providing administrative support, customer service, logistics, import, export, supply chain, data collection and data reports in big companies.

● Detail-oriented and efficient administrative professional with strong computer and business experience in the Healthcare, Sales Administration, and Insurance fields with expertise in data reporting management. ● Experienced in providing order entry support by identifying and processing all income packages daily, receiving, opening, analyzing and sorting all incoming packages daily, labeling all invoices with what was received, type of order and put in proper bins along with scanning and tracking incoming packages on in-house computer system. ● Accomplished in providing exceptional data entry while adhering to high quality standards and production goals on every Pharmacy/prescription case. Well versed in ensuring quality standards are met by handling packages from small envelopes to boxes ranging up to 49 pounds.

● Hands on experience in performing data entry have typed 60wpm, speedwriting 90wpm and proficient in Microsoft Office Suite, MS Excel, VLOOKUPS, VBA Macros, Lotus Notes, Gmail.

● Proven ability in providing prompt resolution to customer inquiries with appropriate and accurate information, accurately document and update records in required systems, creating weekly, monthly, and quarterly data reports for management using MS Excel macros along with designing and development in correspondence, Word documents, and Excel spreadsheets, Adobe Acrobat for both internal and external customers.

● Excellent organizational and interpersonal skills while maintaining confidentiality of information. ● Dedicated and hard-working team player who utilizes resources effectively to get results in a timely and professional manner. Education:

● Anthem College Online, a Division of High-Tech Institute Phoenix, AZ, 2006

● Associate Degree in Medical Billing & Coding

Skills:

● Reporting Programs: Odyssey, Power Play, Impromptu, PDS, DSS, Cognos, Employer Eservices, COSMOS, SIBEL, OMS, IKE, PX Assist, SharePoint, SAP

● All Windows Programs, Claris Works

● Lotus Notes, MS Outlook, Teams, Google Docs, Gmail

● Typing 60wpm, Speedwriting 90wpm

● Proficient in Microsoft Office Suite, Snip-it Tool

● Attendance and Utilization Bonuses

● Medical Terminology

● Medical Insurance

● Medical Billing & Coding

● Medical Reports

PROFESSIONAL EXPERIENCE:

Freudenberg, Shakopee, MN June 2022 – Nov 2023 (Beacon Hill Temp 6/22-12/22) Permanent 1/23 -11/23 Data Entry Specialist

● Responsible for supporting new and existing B2B customers by forwarding emails to customer service in a timely manner. This is accomplished by being knowledgeable and passionate about Dichtomatik and the solution based products we offer. Employees are expected to work with each other within the department as well as work with other departments to ensure customer requests are met in a timely fashion by communicating through MS Teams..

- Audited, Submitted and processed orders as they come in through the Customer Service Inbox/Sharepoint

- Answer customer inquiries about order statuses and tracking information via email by the use of SAP document flow and PO order flow.

- Forward RFQ’s and other requests received in the Customer Service Inbox/Sharepoint to the appropriate Customer Service employee.

- Update customer account information in SAP by looking up PO number.

● Entered purchase orders in SAP, sent email confirmations via Adobe Acrobat. Used Snip-it to send email to customers when needed revised po when price was wrong.

● Assisted with Customer Service inbox/Sharepoint to send new Purchase Orders to Order Entry Staff as they came in.

● Gained a basic understanding of product nomenclature for order processing. US Bank, Hopkins, MN Sept 2021 - April 2022

Data Entry Contractor

● Performs high-volume data entry/document preparation from multiple mortgage documents with speed and accuracy into a variety of data processing applications including computer files, databases and systems.

● Proofreads and audited information keyed with high degree of accuracy and maintains filing systems and departmental records.

● Used EXCEL spreadsheets to maintain and track the daily activity. Abbott Labs, Minnetonka, MN

Jan 2020 - Aug 2020

Document Specialist Contractor (Customs Trade Tech)

● Provided a variety of technical & administrative assistance support to customs and trade compliance at the site/division level, ensuring compliance with all relevant customs regulations and trade laws and regulations, including 19CFR, 15CFR, FDA, USDA, and other US regulatory agency requirements.

● Applied basic understanding of import regulations and requirements to support business Supply chain needs.

● Assist analysts/managers with data collection activities.

● Prepared import related documentation which may include commercial invoices, export declarations, bills of lading etc.

● Schedule and manage logistics for meetings - onsite and offsite.

● Maintained and audited proper files and record keeping systems in accordance with 19 CFR and 15 CFR.

● Maintained import log for all site imports/exports.

● Audited receipts and confirm quantities of imported goods by purchasing/receiving party, and assist with other aspects of the transaction.

● Completed shipment file reviews utilizing approved checklist to verify document accuracy and made corrections in Adobe Acrobat.

● Provided technical assistance for general import related projects, as needed.

● Provided sound problem solving skills and close attention to detail.

● Provided effective communication (written and oral) and interpersonal skills

● Proficiency in databases, Excel, and other software programs

● Responsible for providing assistance to other administrative positions. Collins Aerospace, Burnsville, MN Jun 2019 – Sep 2019 EPEC Administrative Contractor

● Performs low-volume data entry (including sales order entry), performs basic management of electronic files, accesses information from a computer and/or maintains a computer database, and assists/conducts data field accuracy com pliance.

● Used EXCEL and maintain spreadsheet to track the daily activity.

● Assist in driving engineering change orders to completion by working within our product life cycle configuration management tool (EPEC).

● Other similar engineering administrative tasks including but not limited to assisting engineering team members using life cycle tool. Primary task/responsibility is facilitating engineering changes EPEC tool (product life cycle management) tool. Requires ability to learn and work within tool. Will work handoffs with engineering team members. PC skills PDF writer Ability to perform administrative engineering related tasks Ability to look up information in multiple tools Update export information in multiple places/tools once engineering classifies items Capability to work independently and proactively.

● Responsible for providing assistance to other administrative positions. Was on a Medical Leave Sep 2018 – May 2019 Amazon, Shakopee, MN Dec 2017 – Aug 2018 Sortation Associate

● Manage the receiving of truck deliveries and packages. You’ll use a smartphone, apps, handheld devices scan a bar code and place packages on proper pallets for shipment.

● Ensure quality standards are met by handling packages from small envelopes to boxes ranging up to 49 pounds. Multi-tasking by working many different lines throughout the week.

● Stand in one place for extended periods of time and walking a good distance around the facility. Alorica, Mendota Heights, MN Oct 2013 – Oct 2017 Technician – Administrative functions

● Providing exceptional data entry while adhering to high quality standards and production goals on every Pharmacy/prescription case.

● Contacting patients, pharmacists and doctors office to resolve claims issues using online systems while maintaining the highest level of confidentiality.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. Adhering to schedule while maintaining a good attendance record. Sales Account Agent (Chat Agent)

● Communicate with customers via inbound, multiple, online chats with consumers regarding Best Buy products. ● Provide prompt resolution to customer inquiries with appropriate and accurate information. Accurately document and update records in required systems.

● Responsible for qualifying prospective sales opportunities through use of multiples sales activities accepting inbound chats from visitors on the Client website from prospective customers.

● Assist all potential prospects with their research on the Client software products and technology services. Qualify opportunities within the solution selling standards, including identifying business needs and challenges. ● Work with existing customers and new prospects to up-sell and cross-sell Microsoft products. Meet or exceed sales and conversion goals through effective communication and partnering skills. Utilize various software applications to optimize efficiency and performance.

● Promote knowledge transfer by sharing product knowledge, problem causes, sales methods, and resolutions with other team members. Develop communication skills for a higher level of effectiveness in identifying awareness of customer needs and expectations.

● Utilize various software applications to optimize efficiency and performance. Adhere to defined processes and workflows specific to each specialization supported. Develop communication skills for a higher level of effectiveness in identifying awareness of customer needs and expectations. GN Resound Bloomington, MN Jul 2013 – Oct 2013 Order Entry Specialist

● Provide order entry support by identifying and processing all income packages daily. Receive, open, analyze and sort all incoming packages daily. Label all invoices with what was received, type of order and put in proper bins. ● Responsible maintained and update filing, inventory, mailing, and database systems, using a computer. ● Scan and track incoming packages on in-house computer system.

Target, Richfield, MN Feb 2009 – Jul 2013 Guest Services

● Responsible for providing excellent customer service to guests at our store by scanning and ringing up items on cash register, bagging items and answering guest questions. Also assisting fellow cashiers with procedures and store questions.

United Healthcare, Healthcare Economics Feb 2006 – Aug 2007 Customer Reporting Analyst

● Provided reports for internal business partners as well as external clients. Accurately pulled information from a variety of systems for requested reports. Scrubbed and monitored data to make sure it met legal requirements. ● Created weekly, monthly, and quarterly data reports for management using MS Excel macros. ● Design and development in correspondence, Word documents, and Excel spreadsheets, for both internal and external customers.

● Effectively and efficiently handled sensitive and complex requests while adhering to legal requirements. Served as gatekeeper for HIPAA controls.

United Healthcare, Ovations

Report Specialist

● Facilitated the decision support and performance improvement process via data entry and production of healthcare related reports. Gathered data from customers and produced reports from other reporting software programs then transfered raw data into Excel spreadsheets and created 40 different graphical measurements for 13 sites.

● Disseminated reports to Corporate and Regional Vice Presidents monthly by production due date. Produced pre-programmed reports from software programming systems and transferred raw data in readily usable formats in a timely manner.

● Modified MS Excel spreadsheets using VLOOKUPS and VBA Macros. Developed a Quality Process to assess the data on reports and created graphical reports in Adobe Acrobat with a focus on accuracy and professionalism.

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