Farid Sanaullah

** ****** ***, ******, ** ***** ● Cell 518-***-****-● Email: ad3v9o@r.postjobfree.com

Objective:

I am a high performing professional with a decade of experience in customer service, and have an experience in working with fast paced corporate environment. I value the people I work with which help me build trusted relationship with customers and colleagues.

Language Skills:

English, Arabic, Urdu, Hindi, Punjabi.

Professional Strengths:

• Ability to make independent decisions

• Excellent kindness and empathy skills

• Services Minded

• Relationship Builder

• Team Player

• Familiar with All kinds of office machines

• Capable to work with MS Excel, MSWord

Courses Obtained:

Operating & Managing Windows

Virus, Spyware and Malware Protection.

Customer Satisfaction

Selling Skills

Choosing & Deciding Situational Services

Stress and Time Management

Social Engineering Awareness by NY State Office Albany Bribery Awareness Training by NY State Office Albany Identity Theft Awareness by NY State Office Albany Cyber Security Awareness by NY State Office Albany Education & Certifications:

Murray College Sialkot Pakistan Zoology 1985-87

Modern High School Kuwait High School Graduation 1983-84 Kuwait University Disc Operation System Certification 1989 Copu base Institute of Computer Technology Database 3Plus Certification 6/1990 New Horizon Microsoft Office Certification 12/2005 Management Centre Europe Building and Leading Customers 03/2010 B-Business Kuwait The Success Factors Program 04/2012 Professional Experience:

Ellis Hospital Schenectady

Duration: Sept 2022/ Feb 2023 Designation: Patient Access Roles and Responsibilities: -

• Registering patients for all kinds of treatments provided by the hospital like MRI, Xray’s, Heart Cardio and surgeries.

• Taking calls from doctors and nurses and process the orders requested like wrist bands and documents.

• Following procedures for hospital death cases with funeral homes Tesla Motors Gega Factory Austin TX

Duration: April 2022/ Aug 2022 Designation: Assembling Associates Tesla Model Y Roles and Responsibilities: -

• Receiving deliveries of vehicle parts and preparing them for the production line.

• Assembling parts ready to be fitted to the vehicle.

• Fixing parts to the frame.

• Quality control checks of each component.

• Adhering to schedules and production goals

State Of New York Dept of Tax and Finance.

Duration: Jan 2019/ July 2021 Designation: Tax Services Representative Roles and Responsibilities: -

• Examine tax return cases electronically fix corrections if needed.

• Check and verify all case related documents.

• Verify tax payer’s identity with following state guidelines.

• Atten weekly meetings with supervisor to discuss issues and work progress.

• Atten work trainings for new assignment.

Pine Ridge Industries:

Duration: Feb 2019/ July 2019 Designation: Assembling Team Member Roles and Responsibilities: -

• Assemble parts pieces or products using tools and equipment according to required specifications in a specific area of an assembling

• Collect all material and equipment needed to begin the process

• Take precision measurements to ensure perfect fit of components

• Align material and put together parts to build more complex units

• Keep records of production quantities and time

Organization: U.S. Committee for Refugees and Immigrants Albany NY Duration: Sept 2016 to May 2017 Designation: Case Manager Roles and Responsibilities: -

• Interviewing clints to enroll refuge benefits plan

• Find jobs for newly arrived refugees

• Print and complete arrived refuges paperwork

• Maintain case files and update databases, and physical files Organization: MetroPCS Albany/Schenectady

Duration: June 2015 to May 2016 Designation: Retail Sales Roles and Responsibilities: -

• Providing information to customers about plans and cell phones

• Monitoring the competition

• Recommending changes in products and services to existing customers

• Resolving customer complaints

• Maintaining technological trouble shooting support

• Compute sales prices, total purchases and receive and process payments Organization: US. Livenet Jersey City

Duration: Sept 2013 to April 2015 Designation: Computer Technician Roles and Responsibilities: -

• Diagnosing desktop, laptops disorders.

• Estimate the repair price

• Installing windows or apple OS and essential applications

• Offer better solution with updated technology.

• Installing hardware and software systems

• Troubleshooting a variety of PC issues

• Selling Sim Cards Porting Numbers.

• Selling computers and Laptops & Accessories.

• Ordering merchandise.

Organization: ZAIN Telecom Kuwait

Designation: Corporate Sales Manager Duration: Jan 2010 to Nov 2012 Designation: Remodeling and preparing team Duration: Jan 2007 to Jun 2007 Designation: Credit & Collection Officer Duration: Jan 2006 to Nov 2010 Designation: Inbound Call Center Agent Duration: Mar 1996 to Jan 2006 Organization: Kuwait Embassy Pakistan

Duration: Oct 1990 to Dec 1991 Designation: Clerical Staff Roles and Responsibilities: -

• Registration information of people effected by Gulf War.

• Preparing client documents for visa issuance.

• Managing Files & Records

• Attending press conference and conventions regarding Gulf War.

• Explaining people about Gulf War live experience.

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