Joy Graceffo

C: 631-***-**** ad3v98@r.postjobfree.com

www.linkedin.com/in/joygraceffo/

PROFILE Accomplished Project Coordinator with 10+ years portfolio of hands-on success driving projects from initiation to closure in diverse industries. Instrumental in bringing teams together, reducing expenses, generating new business, providing client support and training. Dedicated to identifying and leveraging opportunities to drive process improvements across all assigned areas.

Core Competencies:

Project Management

Requirements Gathering

Solution Customization

Team Leadership

Vendor Management

Customer Support

Workflow Efficiency

Mentoring

Process Improvement

Project Planning & Control

Relationship Building

Presentations

Meeting Coordination

Problem Solving

Training

Schedule Management

Curriculum Development

Organizational Skills

EDUCATION / PROFESSIONAL DEVELOPMENT

B.S. in Computer Science East Tennessee State University

Project Management Certificate Stony Brook University

Introduction to Agile PMI

Scrum Master 101 PMI

Management Effectiveness, Managing People, Stony Brook University

GMP (Good Manufacturing Practices) Nature’s Bounty

TECHNICAL SKILLS

JIRA, Microsoft 360 (Excel, PowerPoint, Outlook, Word), Access, MS Project, Articulate, Lectora, FileMaker Pro, ACT! (CRM)

Waterfall and Agile

QUALIFICATIONS HIGHLIGHTS

Consistently deliver complex customized client solutions on time, on scope, and within budget.

Adept at prioritizing, multi-tasking, and allocating resources in deadline-driven work environments.

Big Picture Strategist with solid hands-on tactical execution and project management skills.

Skilled in cultivating, mentoring, training, and motivating high-performance teams.

Comprehensive blend of experience in Manufacturing, Computer Science, Business, and Education.

Winner of Best in Business – Huntington Technology, 2016

Honoree – Those Who Make a Difference – HIA-LI & Islip Town Board, 2016

EXPERIENCE

Project Manager Consultant (various clients) 2018 - Present

Manage technical and non-technical projects (Waterfall and Agile) for software development, process improvement and workflow efficiency for client companies in a variety of industries. Manage all aspects of the projects and end user training. Conduct needs analysis, gather requirements, manage budgets, and create technical specifications. Lead teams, negotiate with vendors, and manage stakeholder communication. Maintain project plans and schedules to ensure on-time delivery within budget.

IT Project Manager Client: ICF (Global Advisory and Technology Services Provider)

-Manage electrification incentive technical web-based software projects for utility clients including Con Edison, RECO, Orange & Rockland. These projects are for utility customers to find contractors and retailers to obtain and use $200M in incentives / coupons to switch their home heating and appliances to electric. Lead a dedicated team, gathered requirements, managed stakeholder communications, maintained project plans and schedules to ensure on-time delivery within budget.

IT Project Manager Client: Shearman & Sterling (Global Law Firm) (Several projects over 2 years 8 months. – 2 samples below)

-Global software installation and training project for financial services. This project involved installing software on all multi-function printers to automatically bill clients for photocopies produced. This resulted in increased revenue and efficiency for the firm. Managed all aspects of the software installation, rollout, and user training.

-Software upgrade and training project for Shearman & Sterling. Managed all aspects of the software installation, rollout, and user training of new Accounts Receivable software to be used in all international office locations.

Project Manager Life’s WORC (NPO)

-Software project utilizing UB04 forms to receive $300K+ in government funding. Lead a team of 6 to design and deploy the software to fill out forms correctly with minute alignment details to avoid rejection. 100% of the forms were accepted and monies/funds were received. Managed all aspects of the project.

Project Manager Client: Nature’s Bounty (manufacturer of vitamins & supplements)

-Healthcare Manufacturing & Training project to increase productivity by working with engineers, mechanics, and business leaders to create the most efficient OPIs (Operating Instructions) for equipment on strategic lines in the plant. Administered all aspects of the Agile project leading a team of up to 11 people. Managed the development of over 220 OPIs. Exceeded expectations by delivering 71 OPIs (32%) over the original scope. Tracked the project progress and milestones. Administered the training plan, developed training schedules based on individual associate profiles from the needs analysis. Tracked the Trainers and Trainees progress through the training system. Liaised with team and stakeholders to ensure timely training of all Associates. Scheduled, planned and managed logistics; tracked project milestones, and managed stakeholder communications. This project increased production by 35%.

Project Manager Clients: various via Long Island Educational Software & Training (company closed), Melville, NY 2002 - 2018

Software workflow efficiency project which developed a new report generating system for a Workers Comp company (NYS Licensed Workers' Compensation Rep) that drove a 40% improvement in efficiency. Assessed requirements, created a software solution to generate monthly reports. In addition, managed vendors, migrated data to new solution, and trained employees.

Process improvement projects for multiple departments of Purolator International, an international freight forwarding company. Developed a new onboarding process and a high-impact interactive training program to improve worker efficiency and increased sales. Administered needs analysis, managed all aspects of the project, delivered on-time and within budget. Set up and loaded their LMS system, delivered 3-day training program and 20 training modules for live and self-paced training.

Process improvement software project for Kilfinane Energy Consultants, a lighting company. Delivered a software application that reduced the time to conduct a lighting audit by 40%. Gathered requirements, assessed processes, and lead development of software solution. Maintained project plans, budget, and schedules to ensure on-time delivery within budget. Trained employees, supervised consultants, managed stakeholder communication.

Managing a software project for a construction lien company (Speedy Lien). The project is to create an application to process and manage client liens. The software will provide 20+ types of liens for NY and NJ. The application will be created and installed on time and within budget.

Managed CRM software project which Increased contact management for a law firm (Joseph Baugh Law) with a solution to manage client information, cases information, and calendars, more efficiently; assessed processes, lead creation of database solution, managed installed software, and trained employees. Partnered with vendors, managed consultants, managed stakeholder communication, maintained project plans, budget, and schedules to ensure on-time delivery within budget.

PRIOR WORK HISTORY

Process Manager (Web Processing Department) The NPD Group, Uniondale, NY

Led a technical team charged with creating SaaS user-friendly websites of market research, enabling client companies to improve strategic planning and increase sales. Seamlessly managed end-to end processes from client data collection through website delivery; designed and developed processes to increase accuracy of information flow between clients, business units and development teams. Created schedules for process reviews and development.

Software Engineer / Learning Support Manager Telcordia Technologies, Piscataway, NJ

Developed e-commerce and telecommunication software, managed Technical Writers in developing Learning Support deliverables, drove Call Agent Regression Testing, and designed and developed intranet website.

Applications Analyst (Computing Services) University of North Carolina, Charlotte, NC

Supported 2,000+ faculty and staff, developed and supported software, conducted statistical analysis for research projects, Developed and administered training programs, and created e-commerce applications for the university website.

PROFESSIONAL AFFILIAITONS

Member, PMI

Facilitator, Business Think Tank, Women on the Move

Co-Chair, Trade Show Committee, Hauppauge Industrial Association

Co-Chair, Technology Committee, LI Advancement of Small Business

Co-Chair, Sales & Marketing Committee, Hauppauge Industrial Association

Contact this candidate