Property Manager Community
Resume:
Christina Pinales
Edcouch, TX *****
ad3v92@r.postjobfree.com
Work Experience
Community Manager
New Aspen Management LLC - Edinburg, TX
Conduct regular property inspections and visitations with tenants.
• Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints.
• Coordinate move-in for new tenants and move-out inspections for tenants vacating their space.
• Update and maintain property condition reports with respect to roofs, HVAC units, parking lot, etc.
• Obtain bids and manage capital improvement projects.
• Coordinate tenant finish construction with tenant and contractors.
• Supervise contractors and maintenance staff for services and repairs to property.
• Assist with the preparation of rent commencement letters, delivery notices, etc., for new tenants.
• Complete other special projects and duties as assigned. Vendor Administration:
• Maintain a file of Certificates of Insurance for both tenants and vendors.
• Prepare new vendor contracts and manage renewals.
• Maintain a schedule of service contracts by property.
• Maintain and update a list of preferred vendors in each trade. Property Reporting and Accounting:
• Prepare comprehensive management reports for all management clients on a monthly basis, including various analyses.
• Prepare and manage annual operating budgets.
• Review real estate tax assessments, and coordinate appeals when necessary.
• Manage the recurring manual billings (water, sewer, electric, etc.)
• Coordinate collection efforts of accounts receivable. This will include the preparation of past due statements and correspondence with delinquent tenants.
• Review annual expense reconciliations and handle correspondence with tenants. Regional Property Manager
Legacy Property Management LLC - San Benito, TX
2021 to 2022
• Provides overall direction and supervision of day-to-day property management with oversight responsibility for management of the properties within the geographic region.
• Ensures timely and accurate reporting for Rio Grande Valley portfolio including vacancy and budget variances, staffing needs, upcoming inspections and others, as needed.
• Daily visits site offices, inspects field operations and reviews periodic reports from community managers to determine progress of occupancy and maintenance projects.
• Monitors and ensures adherence to all policies and procedures related to compliance with the Landlord Tenant Act, Section 8, Fair Housing practices, LIHTC, and funding sources such as Housing and Urban Development (HUD); works closely with National Compliance Managers (NCM) to ensure compliance issues are addressed in a timely manner.
• Responsible for resolving resident relation issues and escalated complaints from residents.
• Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. Conducts periodic inspection of vacant apartments for market-ready condition in cooperation with National Maintenance and Safety Manager.
• Assists in or develops corrective programs for properties, when needed.
• Supervises and coordinates preparation of annual operating and capital budgets; monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same.
• Trains and ensures Community Management Teams are utilizing OneSite efficiently.
• Other duties as assigned.
• Walked New Properties for Owner
Property Manager
Alpha Barnes Real Estate Services - Pharr, TX
November 2017 to April 2020
• Show, lease and move in prospective residents.
• Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
• Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
• Provide clerical and phone support.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
• Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
• Input all cash receipts to appropriate income accounts in OneSite and prepare and generate listof deposit receipts and amounts in accordance with company standards.
• Complete all OneSite computer training sessions and other OneSite processes in accordance with operational policies and procedures.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Conduct resident move-outs in accordance with state law and company standards.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in OneSite.
• Ensure timely collections of all rent receipts through the preparation and distribution ofdelinquency reports to the Property Manager.
• Communicate effectively with owners, residents, vendors and co-workers.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Complete accounting Pre-Close and Month End Reports.
• May be responsible for entering in invoices for payment, if applicable.
• Monitor, follow up and maintain accurate information with all In House Collections, accordancewith company standards.
• Prepare write offs on a monthly basis for the Property Manager’s approval.
• Other tasks or duties as assigned by supervisor.
• Tax Credit Property
Property Manager
UAH Property Management - Primera, TX
February 2015 to July 2015
• Show, lease and move in prospective residents. Lease Up on New Tax Credit Property
• Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
• Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
• Provide clerical and phone support.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
• Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
• Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards.
• Complete all OneSite computer training sessions and other OneSite processes in accordance with operational policies and procedures.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Conduct resident move-outs in accordance with state law and company standards.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in OneSite.
• Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.
• Communicate effectively with owners, residents, vendors and co-workers.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Complete accounting Pre-Close and Month End Reports.
• May be responsible for entering in invoices for payment, if applicable.
• Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards.
• Prepare write offs on a monthly basis for the Property Manager’s approval.
• Other tasks or duties as assigned by supervisor. Child Care Worker
Mid Valley Oak Tree - Mercedes, TX
2014 to 2015
• Planning, implementing, and supervising structured, educational group activities.
• Preparing, organizing, and supervising mealtimes and snacks with nutritional food selections.
• Planning and supervising balanced routines that include physical activities, rest, and playtime.
• Providing responsible care and maintaining all safety standards.
• Ensuring a safe, sanitary, and orderly environment.
• Maintaining professional and positive relationships with parents, children, and staff.
• Notifying supervisors and parents of any signs of emotional or developmental issues.
• Providing structure and accountability that is firm but compassionate.
• Assisting children in the bathroom or with diapering tasks as needed.
• Encouraging children to participate in all activities. Child Care Worker
Dylans Learning Center - Weslaco, TX
2010 to 2013
• Planning, implementing, and supervising structured, educational group activities.
• Preparing, organizing, and supervising mealtimes and snacks with nutritional food selections.
• Planning and supervising balanced routines that include physical activities, rest, and playtime.
• Providing responsible care and maintaining all safety standards.
• Ensuring a safe, sanitary, and orderly environment.
• Maintaining professional and positive relationships with parents, children, and staff.
• Notifying supervisors and parents of any signs of emotional or developmental issues.
• Providing structure and accountability that is firm but compassionate.
• Assisting children in the bathroom or with diapering tasks as needed.
• Encouraging children to participate in all activities. Preschool Caregiver
A Child’s Choice Learning Center - Killeen, TX
June 2006 to August 2010
• Planning, implementing, and supervising structured, educational group activities.
• Preparing, organizing, and supervising mealtimes and snacks with nutritional food selections.
• Planning and supervising balanced routines that include physical activities, rest, and playtime.
• Providing responsible care and maintaining all safety standards.
• Ensuring a safe, sanitary, and orderly environment.
• Maintaining professional and positive relationships with parents, children, and staff.
• Notifying supervisors and parents of any signs of emotional or developmental issues.
• Providing structure and accountability that is firm but compassionate.
• Assisting children in the bathroom or with diapering tasks as needed.
• Encouraging children to participate in all activities. Assistant Property Manager
Texas Regional Asset Management - Edinburg, TX
February 2000 to April 2003
• Show, lease and move in prospective residents.
• Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff.
• Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures for Tax Credit Properties
• Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
• Provide clerical and phone support.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
• Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
• Input all cash receipts to appropriate income accounts in OneSite and prepare and generate list of deposit receipts and amounts in accordance with company standards.
• Complete all OneSite computer training sessions and other OneSite processes in accordance with operational policies and procedures.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Conduct resident move-outs in accordance with state law and company standards.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in Rent Roll
• Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.
• Communicate effectively with owners, residents, vendors and co-workers.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Complete accounting Pre-Close and Month End Reports.
• May be responsible for entering in invoices for payment, if applicable.
• Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards.
• Prepare write offs on a monthly basis for the Property Manager’s approval.
• Other tasks or duties as assigned by supervisor. Community Resource Coordinator
The Arc of Texas - Weslaco, TX
April 1998 to May 2000
• Cultivate relationships across diverse communities and connect families to resources and opportunities around housing, education, employment, financial capability, health/mental health, social capital, and permanence that are responsive to their cultures and identities.
• Provide continual education around equitable opportunities for housing, education, employment, financial capability, health/mental health, and social capital to staff, young people, and community partners as they provide these opportunities to young people.
• Coordinate and lead monthly community meetings to foster relationship building, collaboration, and promote equitable services for young people. This includes strengthening relationships with partners, identifying and addressing improvements to working together to authentically support young people including implementation of equitable and best practices and continued communication strategies.
• In collaboration with the volunteer coordinator, support matched mentor/mentee relationships in navigating and accessing resources in the community.
• Coordinate the intake of donated items and distribution out to young people.
• Foster a climate of collaboration among all ARC of Texas services and programs.
• Provide leadership support, guidance, and coaching to young people engaged in programming, including emotional and moral support and provide transportation as needed.
• Provide ongoing input, information, and materials (as requested) that support internal and external communication efforts about programming and opportunities.
• Serve as an advocate in the community to ensure that the needs of young people transitioning to adulthood are a priority in the systems designed to support them and the broader community.
• Participate in the continuous quality improvement and data-driven decision-making processes to assess the efficacy of programming and to drive programmatic refinements. Ensure adherence to data collection requirements.
• Provide ancillary support for other ARC of Texas projects by coordinating with and supporting colleagues
Education
Vocational school in Patient Care Tech Medical Assistant South Texas Vo-Tech - Weslaco, TX
April 2003 to December 2004
GED
Weslaco High School - Weslaco, TX
August 1987 to June 1991
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