VALERIE IRWIN

***** *** *** **, ******** AB T*V *T3

Home Phone: 780-***-****/Cell: 587-***-****

Email: ad3v8n@r.postjobfree.com

CERTIFICATIONS

Insurance Institute of Canada, Chartered Insurance Professional (CIP)

Alberta Insurance Council, General Insurance License, Level 2

Commissioner for Oaths, Province of Alberta, Department of Justice

SKILLS

Exemplary written and verbal communication abilities

Responds to inbound calls and e-mails in a timely and professional manner

Meticulous attention to detail

Strong keyboarding ability with a critical degree of accuracy

Superior customer service skills including problem solving, empathy and concern for the client

Refined organizational skills and ability to multi-task, prioritize competing requirements and deadlines under pressure

Works collaboratively as a key member of a team and independently with minimum supervision

Ability to maintain confidentiality and to exercise discretion

WORK EXPERIENCE

June 2023-July 2023

Personal Lines Insurance Broker, Farnese & Reliant Insurance

February 2023 – May 2023

Personal Insurance Advisor, Johnson Insurance

July 2022 – September 2022

Personal Insurance Advisor, HUB International

June 2018 – July 2022

Customer Service Representative, Norwest Insurance Agencies Ltd.

June 2017 – June 2018

Customer Service Representative, Koester Insurance Services

July 2015 – August 2016

Customer Service Representative, Koester Insurance Services

WORK EXPERIENCE – CONTINUED

October 2014 – July 2015

Insurance Advisor, AMA Insurance Company

May 2012 – March 2014

Commercial Customer Service Representative, Sadler Insurance Inc.

November 2011 – March 2012

Process Analyst, Jardine Lloyd Thompson Canada Inc.

December 2009 – January 2011

Personal Lines Insurance Broker, Arthur J Gallagher & Co.

March 2002 – May 2009

Commercial Lines Account Manager, CMB Insurance Brokers

July 1994 – March 2002

Commercial Account Assistant, Sheppard Insurance Services Inc.

Promoted to Group Program Administrator

January 1993 – July 1993

Personal Lines Customer Service Representative, Portage La Biche Insurance Brokers

August 1989 – February 1992

Senior Commercial Account Assistant, AON – Reed Stenhouse

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