MELISSA BROWN

ad3v8h@r.postjobfree.com

505-***-****

OBJECTIVES

My passion is helping others. With my willingness to help others I desire to be employed within my field of interest that will utilize my advanced skills, experience, and abilities while being open to acquiring new skills as my knowledge and experience increases. To work in an organization where my knowledge and skills will be utilized to the fullest.

EXPERIENCE

PREMIUM WIRELESS SERVICES ALBUQUERQUE, NM

SALES MANAGER SALES REP JULY 2023 - PRESENT

● Recruits, leads, coaches, guides, mentors, develops, and manages a team of Wireless Sales Pros.

● Inspires and motivates the teams to achieve assigned sales and reporting targets.

● Responsible and accountable to store sales and operational performance.

● Meet or exceed established monthly/weekly personal KPI’s.

● Leads and executes recruiting efforts to maintain required staffing levels of top-quality talent in all assigned locations.

● Conducts daily field visits and maintains a visible presence within the market to ensure excellence.

● Analyzes performance data and regularly reports on wireless store strengths, weaknesses, and opportunities, taking appropriate actions based on store/market needs.

● Foster professional and productive relationships with in-store management and associates.

● Represents the model of professionalism, work ethic, and determination of Premium and the client.

HARVEY & FOOTE LAW FIRM ALBUQUERQUE, NM

LEGAL ASSISTANT / RECEPTIONIST JUNE 2021 - FEBRUARY 2023

● Preparing legal documents such as summons, complaints, responses and witness summons

● Readying materials for trial proceedings including documents, evidence and verifying factual information

● Researching and compiling information that helps strengthen a case for the assigned Lawyer

● Communicating with Lawyers and clients to keep everyone up to date

● Supporting Attorneys during trial by preparing documents, fact checking, preparing evidence for presentation and tracking case developments

● Assisting with accounting and billing

● Coordinating appointments, including all correspondence and logistics necessary

● Studying case law as it pertains to the type of law that is practiced by the firm

● Maintenance of a case log and/or file for reference and review Presbyterian Health Plan - PCSC Albuquerque, NM

Customer Service Team Lead / Trainer September 2017 – June 2020

● Assisted members in our Commercial, Centennial, and Medicare lines of business.

● I’ve also worked with health services regarding prior authorizations,

● referred issues to Appeals & Grievance

● demonstrated our CARES behaviors while living up to the Presbyterian Promise in my daily work

● Supported other Team Lead as well as new supervisors in performing their duties to the best of their abilities.

● Handled escalations for a multitude of issues including pharmacy and benefit situations as well as escalations on behalf of supervisors and management.

● Trained Commercial and Centennial new hires in their lines of business prior to their joining the PCSC as fully trained representatives.

Transitional Lifestyles Community Albuquerque, NM Office Manager September 2015 – September 2016

● Welcomed guests

● Maintained staff files

● Processed new employee applications

● Administered background checks on all potential employees

● Maintained incoming/outgoing mail

● Ordered all office supplies as needed

● Ensured we had a clean, organized, and safe facility with qualified applicants. New Mexico Solutions Albuquerque, NM

Receptionist April 2014 – September 2015

● Collected copays

● Verified insurance information

● Maintained incoming and outgoing mail

● Welcomed visitors both in person and on the phone in a professional manner

● Created new patient charts

● Work closely with psychiatric, and behavioral health providers on client health issues Dr. James R Cornfield D.P.M Albuquerque, NM

Medical Assistant January 2013 – April 2014

● Applied physical therapy to patients (whirlpool)

● Scheduled appointments and initial visits.

● Maintained inventory of medical and office supplies

● Developed and took x-rays, and filled prescriptions for patients.

● Debrided toenails with an electric drill and helped patients put on their diabetic socks and shoes. YMCA Albuquerque, NM

Site Coordinator January 2010 – May 2011

● Planning and execution of before and after school programs

● Oversaw the implementation of daily activities

● Organized events and programs.

● Worked for various organizations; such as schools or businesses,

● Trained staff

● Delegated tasks

● Communicated programs to the public

CERTIFICATIONS

● First Aid Certificate

● CPR Certificate

● Dental Assistant Certificate

● Medical Assisting Certificate

● NOTARY

SKILLS

● Dedicated, patient, and detailed trainer.

● Exemplary customer service.

● De-escalating customers, and handling issues that have escalated.

● Organized and efficient.

● Wide knowledge base of medical insurance with Medicaid, Medicare, and Commercial plans.

● Attentive and task-focused.

● Clear and concise communication skills, both in-person and over the phone.

● Data analysis

● Epic

● Ability to thrive in a complex healthcare setting

● Strong desire to work in an integrated/cross-disciplinary team model

● Experience documenting services in an EHR

● Experience providing primary or urgent care in a medical/clinical setting

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