**** *** ********* ***

Ortley Beach, NJ *****

732-***-****

Michelle K Battle

Resourceful & accomplished Office Manager with extensive operations/training/organizational expertise and strong communication skills.

Looking to contribute & grow with your team!

Proficient in Microsoft Office, Quick books, Reynolds, Elead, Imagic lab. Vin Solutions,

Supco Customer Service Rep. Manasquan, NJ

10/23 to Current

Serve as a point of contact to assist customers with inquiries and complaints via phone and email. Build rapport with our clients. Provide info about product and services such as pricing, order status, billing, returns and credits.

Document and update customer records based on interactions. Ensure accurate and timely distributor order processing. Confirm pricing and availability. Working with other departments such as shipping, sales, purchasing and accounting to provide continuous and responsive support,

Uber Partner Driver

10/2016 to 09/21

Provide Clients with reliable transportation in New Jersey and the Metropolitan Area

Building a stronger kinder community with positive social interactions

Congenial mature and professional demeanor

Provide superior customer service!

Provide safety to clients to and from their destination.

Route 18 Auto CJDR—Business Development Representative

01/2015 to August 2017

Manage Internet Sales Leads by responding in a timely fashion.

Answering questions on available stock and product performance.

Scheduling appointments with interested buyers for test drives and delivery of vehicles.

Follow up with all unsold showroom traffic for customer service experience and reschedules.

Certified Nissan Internet Sales Rep, Pinebelt Nissan Keyport

01/ 2013- 01/2015

Respond to internet inquiries with courtesy, accuracy and professionalism.

Promptly and accurately enter all customer inquiry data into the CRM.

Generate sales appointments.

Conduct phone surveys to assess customer preferences and quality of experience.

Effectively utilize lead management tools.

Compile all necessary reports, forms and other documentation on a timely basis.

Perform other job-related duties as assigned.

Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Business Development center and lease return manager Sansone Jr’s 66 Auto

04/2010-09/2012

Respond to internet inquiries with courtesy, accuracy and professionalism.

Promptly and accurately enter all customer inquiry data into the CRM.

Generate sales appointments.

Effectively utilize lead management tools.

Compile all necessary reports, forms and other documentation on a timely basis.

Perform other job-related duties as assigned.

Conducting test drives, payment collection, billing for Rent 2 ownSpecial Finance and Credit Specialist- interfacing with lending institution on a daily basis,Lease Return Manager- grounded, odometer statements and lease retention

CUSTOMER SERVICE, Stratton & Feinstein, pa

10/2008- 03/2010

Maintaining client/creditor contact using industry specific record keeping software for debt restructuring operation,Acted as a liaison between creditors and legal representatives to present settlements proposals and access escrow funds.

Customer Service Manager, United Credit Adjusters

03/2006-09/2008

Handled all customer problems and developed resolutions,

Directly supervised 12 employees.

Reviewed customer files and made needed adjustments to repair credit.

Managed all phases of day today office operations

Responsible for all accounts receivable and payable activities and management report

Education

Eton technical institute port ORCHARD, wa

Computerized Business Management

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