ALEJANDRA ORTIZ

New York, NY

718-***-**** ad3v7g@r.postjobfree.com

EDUCATION:

Bard College, Annandale-on-Hudson, NY

B.A. Human Rights

WORK EXPERIENCE:

Kitchen Staff Sept. 2023 - Dec. 2023, Broadview Heights, OH Antonio’s BrewWall

● Cooked menu items daily while learning how to cook new products that would come out in the market.

● Took customers orders at customer service counter and for delivery.

● Assisted customers with all types of issues regarding their orders, access to restaurant facilities, and answered questions regarding the restaurant.

● Ensured customer satisfaction by actively listening while taking their orders, facilitated good and clear communication, and ensured high food quality.

● Controlled oven temperature for baking different types of Italian food.

● Assisted crew during rush hours during breakfast, lunch, and dinner.

● Carried over 25-50 pounds daily.

● Maintained oven flow during breakfast, lunch, and dinner.

● Maintained prep list of ingredients up to date and prepped ingredients daily.

● Ensured cooking space and restaurant cleanliness at all times. Kitchen Staff - Manager & Crew Member

Wendy’s Restaurant March 2023 - August 2023, New York, NY

● Cooked menu items daily while learning how to cook new products that would come out in the market.

● Assisted customers with all types of issues regarding their orders, access to restaurant facilities, and answered questions regarding the restaurant.

● Ensured customer satisfaction by actively listening while taking their orders, facilitated good and clear communication, and ensured high food quality.

● Assisted crew during rush hours during breakfast, lunch, and dinner.

● Trained new employees in POS system, product inventory, restaurant cleaning procedures, restaurant closing and opening procedures, daily completion of tasks, preparation of menu items, preparation of food ingredients, preparation of cooking station, and customer service.

● Carried over 25-50 pounds daily.

● Closed and opened the restaurant daily.

● Submitted daily reports of daily sales, inventory, and waste at the time of closing.

● Ensured cooking space and restaurant cleanliness at all times. SKILLS:

Languages: Spanish, Italian

Software Proficiency: Excel, Google Workspace, Adobe Acrobat, Google Analytics, Microsoft Office Suit, Data Analysis, Linux, Troubleshooting

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