Los Angeles Customer Service

Karam W Muhammad

* ** Vera Lane, Hattiesburg, MS 39401 323-***-**** : **********@*******.***

Summary of Experience

Experienced automotive mechanic skilled in new technology diagnostic applications. Excellent communication and customer service skills. Professional. Team player. Ability to work independently, prioritize tasks and display good judgment.

Education

Crenshaw High School, Los Angeles, California

Trade Technical College, Los Angeles, California

Chaffey College, Rancho Cucamonga, California

Computer Education Institute, Pomona, California

Paul Mitchell, The School, Sherman Oaks, California

Employment History

Express Oil Change & Tire Engineers, Hattiesburg, Ms

Assistant Manager

3/2023 – Present

Responsible for supervising and training line staff hood technicians.

Responsible for reconciling daily invoices, bank deposits, open and closing store.

Quality assurance of completed vehicles.

Express Oil Change & Tire Engineers, Hattiesburg, Ms

Hood Technician

4/2022 – 3/2023

Inspecting and lubricating vehicles in a quick thorough manner, changing out filters, and assessing customer’s vehicle needs.

Handling customers from greetings to closing out invoices such as billing receipts on daily basis.

C&S Automotive Sales and Service, Inglewood, CA-

Lead Mechanic

1/2016 – 10/2021

Able to explain mechanical problems and needed repairs to clients, as well as preventive maintenance

Use scan tools that are necessary on per-fault, program and reprogram modules

Log follow-up information needed for customers

Perform heavy line repair, electrical repairs, suspension repairs, A/C system repairs

Write up work orders, order parts, troubleshoot customer requests and perform repairs

Continuously learning new technical information and techniques on newly release vehicles

Maintain and clean garage, inspect tools and equipment to ensure their condition for safe use

Adhere to company work safety policies

KM Automotive Group, Rancho Cucamonga, CA

Manager, Sales/Service

1/2006 – 10/2016

Buying and selling vehicles at California Auto Auctions

Manage automotive sales, purchasing and personnel

Day to day automotive sales advertising/frontline preparation for sales

Manage mechanics day to day repairs, work orders and part orders

Manage administrative staff, payroll, accounts receivable and payable, client repair scheduling

References: Available upon request

Contact this candidate