Dawn Murphy

Spanaway, WA *****

ad3v6q@r.postjobfree.com

+1-253-***-****

Authorized to work in the US for any employer

Work Experience

Fraud and Dispute Intake Specialist

Columbia Bank/ Umpqua Bank - Lakewood, WA

May 2021 to December 2023

Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, and dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, online banking and cards when needed.

Customer Service Associate

Walmart

May 2015 to September 2019

Customer service desk.

Answering phones.

Cash handling

Education

High school or equivalent

J.F. Kennedy HS

Skills

• Customer Support

• Data Entry

• Computer Skills

• Computer Operation

• Microsoft Outlook

• Microsoft Word

• Customer service

• Banking

• Fraud prevention and detection

• Cash handling

• Bank Secrecy Act

• Microsoft Office

• Microsoft Excel

• Basic math

• Phone etiquette

• Cash register

• Communication skills

• Financial services

• Organizational skills

• Administrative experience

Assessments

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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