Customer Service Call Center
Resume:
Dawn Murphy
Spanaway, WA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Fraud and Dispute Intake Specialist
Columbia Bank/ Umpqua Bank - Lakewood, WA
May 2021 to December 2023
Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, and dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, online banking and cards when needed.
Customer Service Associate
Walmart
May 2015 to September 2019
Customer service desk.
Answering phones.
Cash handling
Education
High school or equivalent
J.F. Kennedy HS
Skills
• Customer Support
• Data Entry
• Computer Skills
• Computer Operation
• Microsoft Outlook
• Microsoft Word
• Customer service
• Banking
• Fraud prevention and detection
• Cash handling
• Bank Secrecy Act
• Microsoft Office
• Microsoft Excel
• Basic math
• Phone etiquette
• Cash register
• Communication skills
• Financial services
• Organizational skills
• Administrative experience
Assessments
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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