Rebecca T. Arriola

**** ******** ******* *** # ***

San Antonio, Texas 78218

Cell: 210-***-****

Email: ad3v6p@r.postjobfree.com

Obiective: Prepared to undertake a challenging role in a business field that will utilize my strengths, ensuring customer satisfaction, planning, coordinating, training, motivating and managing to contribute to the success and profitability of the business. It is my responsibility for the well being of customers and families to keep them happy and strive to uphold my visions and goals. Loyalty, Honesty and Integrity include a diverse perspective for superior results and build for the future.

Strengths and Skills:

●Customer Service experience

●Cash handling experience

●Management experience

●Administrative experience

●Timekeeping experience

●Detail Oriented

●Responsible time management

●Responsible and accountable for actions

●Team Player

●Ability to adapt and perform in fast paced changing environments

●Bilingual – Speak fluent Spanish

Education: Diploma, Southwest High School, San Antonio, Texas

Personal Summary: Ability to organize and manage multiple priorities, problem analysis and problem resolution at both a strategic and functional level, Strong team player and robustly customer orientated with ability to match customer needs with solutions. Excellent interpersonal and communication skills including presentation skills and commitment to company values. Extremely motivated and very confident in my ability in carrying out duties and responsibilities. I am experienced in providing both positive and corrective feedback with excellent written and oral communications.

Experience:

July 2016 - July 2023

Christ the King Catholic Church San Antonio, TX

DRE Assistant

Answer and screens all incoming calls for Faith Formation

Maintains an orderly and clean office and filing system

Manages Church Faith Formation schedule, accounting for all religious holidays, and all events for faith formation in the church facilities

Meet with Pastor routinely to discuss matters relating to preparation

Order of Christian Initiation of Adults for unbaptized adults or validly baptized Adults for unbaptized adults from ecclesial communities

Publishes a monthly calendar and newsletter for Faith Formation

Responsible for coordinating religious education of the Parish for adults, youth and children.

Review, evaluate, and develop programs, mission statements, long and short range goals

1996-1998

PacifiCare San Antonio, TX

Customer Service Representative

Intake incoming calls effectively and tactfully with internal and external customers to resolve issues pertaining to medical insurance. Handled 13-15 calls an hour, each call was documented. Built strong solid Relationships with clients to better understand their individual needs and medical goals. Ensured medical claims insurance information was updated on the customer profile.

1989-1991 and 1993-1995

Western Finance Corp San Antonio, TX

Customer Sales Representative Assistant Manager

Management including marketing, profitability management, employee training, proposal development, business acquisition and working with diversity to improve output. Consistently creating new ways of effectively managing and coaching a diverse group of 12 employees or more. Responsible for the following: Approved loans, processing applications, prepared closing documents and closed loans. Trained and supervised twelve employees. Customer service, collections and title transfers, experienced heavy customer contact in sales department

1991-1993

C & S Bank Naples, Florida

CollectionTeller/Paying and Receiving Teller

Performed and recorded customer's financial transactions such as deposits, loan payments, withdrawals, and credit card advances, collections items, cashing saving bonds, selling money order, cashier checks and traveler checks. Maintained 99% accuracy balance record. Balanced general ledgers.

Commercial Teller

Worked night deposits,change orders and balanced the cash drawer. Maintained three lanes and a commercial window serving up to 300 customers a day.

Skills: Proficient in Windows Environments, Excel, PowerPoint, and Microsoft Word. Bilingual (Spanish)

Leadership and analytical strengths:

Developer – I like to learn and share ideas to meet deadlines without sacrificing quality of work. I like to work with others as a team, but also like working alone and taking accountability. I think outside the box and strive to provide excellent customer service for the public I serve.

Positivity – I like to look at the positive things and remain optimistic. I don’t like to bring a problem to someone without possible solutions. I am quick to ask for help when needed, help others when needed, and take responsibility for my actions.

Strategic – As a strategic person, I’m able to come up with possible solutions to a problem and remain open minded to ideas outside the box. I will consider short term and long term possibilities before making a decision.

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