Steven Butler

ad3v68@r.postjobfree.com

414-***-****

As an Implementation Consultant I am responsible for the management and oversight of customer projects. Able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget. As Implementation Consultant I own the “customer experience” and am responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects.

10/22 -03/23

Narwal Inc./ FIS

Implementation- Conversion Tech Consultant

Analyzed client business processes to propose optimal software applications for a unique requirements.

Enhanced and reconstructed computer systems to increase efficiency.

Installed system updates to address vulnerabilities and reduce security issues.

Organized system operating procedures to strengthen controls.

Developed diagrams to describe lay out for Unity's 800+ operational steps.

02/22- 06/22

Modern Hire

Branding Implementation Consultant

Troubleshoot any issues that may arise during implementations process.

Engage directly with clients to identify implementation success factors.

Assist clients with collection, loading, and configuration of data Structure metadata to retrieve coded information related to web authentication.

Consult with clients to specify I.T specs and requirements for branding implementation configurations.

Develop and direct software system testing and validation procedures, programming, and documentation.

07/21-12/21

Fiserv

Technical Consultant

Responsible for transferring clients web hosting services from old server to new server within constraints that properly meet compliance.

Review existing client's website IP addresses to prepare for deployment.

Performed Services implementation tasks not limited to, setup and client's portal.

Oversee modifications made to system parameters within client's test and production databases in preparation for live card services event.

Applied scripts for use API to allow functional webpages.

Maintained 200 records, logs and lifecycle documentation of clients work requests.

12/19 - 01/21

FIS / Capital Staffing

Implementation Conversion Analyst

Work with customers to help them understand new product upgrades.

Responsible for conducting data analysis and software testing of online banking portals before program deployment.

API experience with banks enabling systems to function properly.

Used SQL database query language to retrieve data in Oracle DB for seeing, changing, or deleting data.

Through data analysis, product mapping and gathering forms and data files from customer and other requirements for software utilization.

Discusses any software customization requirements with programming team

Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements

Creates data maps and transaction 100s of workflow documents showing exactly how every field of information will be converted

Shares data maps with programmers, clients, and others as appropriate to ensure successful conversion. technical support for implemented software products.

11/17- 02/18

K-Force/ Northwestern Mutual Life Insurance Company

Annuity billing specialist

Process field reps open cases for payments to client's IRA's Handles. Billing & Payment phone calls for 80% of Annuity line of business.

Served as trusted advocate for Financial Representatives and partners.

Educate clients and Financial Representatives on website and self-service capabilities.

Prepared and updated vendor files, including tax and insurance information

Reconciled monthly statements and transactions to keep records accurate and current.

05/15 - 11/17

Empower Retirement

Desktop Specialists

Advanced analytical skills to troubleshoot IT desktop client issues, supporting multiple departments and various offices procedures.

Troubleshoot operating system problems by monitoring appropriate queue for incidents assigned.

Provides coordination with secondary support if necessary and closes incidents when problems are resolved to clients' satisfaction.

Delivered on-site technical support following in house oracle implementation.

Assist client's navigation through website for financial transactions and loan information.

All information conveyed done in accordance with FINRA/SEC guidelines.

Review and implement all new changes and plan updates.

Directed account management and customer training on company technical software and tools for new accounts and new users.

11/12 - 05/15

Wells Fargo

Data analyst

Coordinated and implemented network security measures to protect data.

Completed quality assurance reviews to assess accuracy of data and validate results.

Verified and updated account information in company computer system.

Developed, updated and optimized business intelligence resources.

Maintained quality levels above prescribed minimums to support team productivity and efficiency.

Drafted reports to inform upper management and stakeholders.

Maintained records by creating monthly reports, closing terminated records and performing chart audits.

11/06 - 01/12

BMO HarrisBank

Financial Analyst

Tracked data problems and analyzed information to find root causes.

Coordinated strategic flow of business intelligence data to users.

Documented process flows and develop requirements for functional improvements and enhancements. Managed projects and serve as primary liaison between client and multiple internal groups to clarify goals

and meet quality standards and deadlines.

Used oracle accounting software to track and evaluate account information.

Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.

Upheld privacy and security requirements established by FDIC regulatory agencies.

Education

Bryant and Stratton College 2006

BA Business Management

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