Craig Sherwood **** Elmdale Road

Brook Park, OH *4142

Cell: 440-***-****

Email: ad3v65@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled and organized IT Professional, experienced with implementing, upgrading and supporting mixed computer networks and systems.

- Asset Management - Help Desk Support - Deployment Lead

- Desktop Support - Imaging Technician - Network/Server Support EDUCATION

CLEVELAND STATE UNIVERSITY – Cleveland, OH 1999

• UNIX: Advanced Concepts • UNIX: System Administration • UNIX: Network Administration BRYANT & STRATTON BUSINESS INSTITUTE – Parma Heights, OH 1993

• A.A. Microcomputer Systems Management

TECHNOLOGY SUMMARY

Systems: * Windows 7 – 10.x, Linux Ubuntu, Windows 2012, SCCM, Active Directory, HPDM Applications: * MS Office, Skype for Business, Norton Ghost, Imprivata, AllScripts, EPIC EXPERIENCE

EMERSON ELECTRIC – Elyria, OH 08/22-10/23

IT Specialist

Supporting End Users with hardware and software issues. Manage Active Directory to provide access to servers, websites and databases along with moving, adding and removing users and equipment. Used in-house asset management tools for tracking, adding and removing users and equipment. Managed inventory including imaging and data backup from mobile devices to laptop and desktops. Managed setup, configurations and support for VoIP. Provided support for network support for installation, connection, configuration and access issues for servers, switches and sub-nets/VLANs.

MEDICAL MUTUAL – Brooklyn, OH 04/22-06/22

Desktop Support

Provided desktop support to on-site and remote users. Provided asset management for users and equipment including imaging and configuration, data backup, data wiping of machines and add, leave and move requests for users.

Hahn Loeser Parks, LLC – Cleveland, OH 12/21 -- 03/22 Desktop Support Specialist

Provided complete IT support for all employees from software to hardware and networking issues which included deployments, imaging and training on software issues. Provided network support for printing and file access issues. CLEVELAND CLINIC – Canton, OH 04/21 – 10/21

Deployment Manager

Worked with Project Manger, Desktop Administrator and Network Manager to create an image and deployment strategy for Canton Mercy Hospital for conversion to CCF network including testing and implementation with the CCF Deployment Team.

• Review project plans to plan and coordinate project activity.

• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

• Provide users with technical support for computer problems.

• Supervise deployment staff and coordinate deployment plan.

• Prepare and review operational reports or project progress reports.

• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.

• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

• Evaluate deployment, image, configuration process and work with the IT Technicians and Managers to fix improve and streamline the deployment process.

Craig Sherwood 6320 Elmdale Road

Brook Park, OH 44142

Cell: 440-***-****

Email: ad3v65@r.postjobfree.com

MYERS INDUSTRIES, INC (Randstad) 06/20 – 10/20

Help Desk Analyst

Provide IT equipment asset management for new, reused and recycled equipment along with providing help desk support.

• In charge of on-boarding new employees by imaging and configuring the PC. Creation of Active Directory account and setting up asset management.

• Worked with HR to facilitate the off-board process including the backup of user's data and the reallocation of computer equipment including asset tracking and possible EOL decisions regarding equipment.

• Assisted in deployment projects including printers and computers both desktop and laptop.

• Worked with IT Manager on licensing projects for Office 365 to ensure that users had the needed Office 365 had the licenses and also had the Office 365 software installed on their computers. UNIVERSITY HOSPITALS (Staffing Solutions Enterprises, Inc) 01/20 – 03/20 Lifecycle Technician

Actively involved in testing, deploying and upgrading the credit card system throughout all UH Hospitals and Family Care facilities. In addition to deployment, I assisted in training the Desktop Support staff at all the facilities on the new software and equipment including the reconfiguration of the existing UH systems. UNIVERSITY HOSPITALS (Randstad) 06/18 – 10/19

Deployment Technician

Provided IT equipment assessment and then imaged, configured and deployed upgrades in equipment and software via SCCM and modified/created AD accounts as needed. I was subsequently added to the desktop support team before and after the “Go Live” event for the “One UH Project”.

• Added to the network team to assist in activating drops for Parma Hospital

• Key member of the downtime group that imaged, configured, installed and deployed downtime PCs crucial for patient care during power outages

• Added to the Desktop Support team in Elyria's Field Ops Office supporting break/fix, network and VDI issues affecting mobile cart PCs, desktops, laptops and thin clients

• Assigned to head up the conversion of NOH (Northern Ohio Heart) to UH equipment and network. In charge of inventory and imaging while working with UH Field Ops and NOH IT on deployment and migration of NOH offices to UH network and equipment

CLEVELAND CLINIC (Beacon Hill) 01/17 – 07/17

Desktop Support Technician

Lead team for migration from Akron General network to the Cleveland Clinic. Additionally provide support for all Cleveland Clinic / Akron General Staff with support for all computer issues.

• Provided Active Directory support and assisted in the creation or modification of objects and management of group policy for migration of users and devices for migration from Akron General to Cleveland Clinic AD.

• Installed custom label printers for EPIC application.

• Installed and setup WOW (Workstation On Wheels) Carts for use in ER, ICU and OR environments.

• Migrate users from Akron General Domain to the Cleveland Clinic Domain.

• Setup, staged and migrated PCs for the conversion and training of staff on Cleveland Clinic applications.

• Setup, deploy and train users on the use of new iPhones provided by Cleveland Clinic for mobile staff.

• Provide desktop support for user issues from applications to connection issues. Craig Sherwood 6320 Elmdale Road

Brook Park, OH 44142

Cell: 440-***-****

Email: ad3v65@r.postjobfree.com

CLEVELAND CLINIC (Beacon Hill) 10/16 – 12/16

Configuration Technician

Setup, installed, configured and deployed iPads for use as Self Check-In Stands at various Cleveland Clinic locations.

• Created new computer objects and assigned customized groups for iPads based on deployment.

• Installed and customized software on iPads for use as a touchscreen kiosk.

• Installed iPads and Square readers into custom kiosk stands.

• Tested, deployed and gathered all network information from each kiosk unit.

• Informed Site Administrators of network information and answered questions on use and functionality of kiosk units.

VITALYST – Cleveland, OH 02/16 – 06/16

Solution Consultant

Provide application support for Microsoft Office, VPN and client-specific applications to a vast number of clients globally.

MCPC (Endevis) – Cleveland, OH 08/12 – 09/15

Configuration Technician

Initially brought in to assist with imaging and configuring PCs for ECOT project. Chosen to work an on-site project for OhioCAT which involved traveling throughout Ohio to upgrade existing PCs to a newer version of MS Office and conversion of email to Exchange/Outlook system.

• Hired as Full Time Employee by MCPc, 02/13, elevated to Level 2 Configuration Technician

• As a Level 2 Technician, I worked closely with clients and project managers to insure the timely fulfillment of order requests, ensuring the accuracy of SharePoint data with regards to inventory, order processing and all SCCM, network-related imaging issues as they may arise. On-site assignments were part of the deployment process.

• Team Lead for Erie Insurance Windows 7 Project. Based on parameters given by Project Manager and Erie Insurance IT Staff: I created a process for imaging, configuration and labeling of PCs and Monitors. I coordinated inventory with Erie Insurance to fit the desired deployment schedule. CASE WESTERN RESERVE UNIVERSITY (Kelly IT) – Cleveland, OH 11/09 – 05/10 Deployment Technician

My primary objective was to provide assistance to all faculty and staff of the University in transitioning from their iPlanet email account to the Google Apps email account.

• One of two technicians retained for the installation of Identity Finder application on Case-Owned PC's.

• Instrumental in the testing and debugging of the Identity Finder application.

• Trained staff and faculty on the use of Google Apps and Identity Finder applications.

• Provided Desktop Support in conjunction with all colleges on campus in resolving and closing any trouble tickets and coordinating support with the college’s individual IT support groups within the university.

• Assisted in the reorganization of the Deskside Support Department as they transitioned from an outsourced support department to an in-house support department. ALLSTATE INSURANCE (Kelly IT)– Hudson, OH 09/07 – 09/09 Desktop Support Technician

Remotely provide second-level support of Agency hardware including Router, Switches, Desktop PC's and all peripherals in support of all hardware or software-related issues including configuration, installation or repair issues while working with the Network Operations Center (NOC) on connectivity and hardware failures at the office and regional levels.

• Also became a member of the transition team that assisted Agencies in converting from Allstate Equipment to Agency-Owned Equipment.

• Trained conversion team on the existing equipment as well as how to remotely access Allstate Agency Equipment and use Allstate's new ticketing system.

• Was given Level 3 access to Allstate Agency Portal Servers in order to resolve server-side issues for Agents that had already converted to using their own equipment.

• Only person to support Allstate and Agency-Owned Equipment simultaneously.

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