Jesus Maldonado

Conroe, TX *****

Cell: 936-***-****

E-Mail: ad3v5p@r.postjobfree.com

Summary

I am a very hard working person ...i love to work with others if my team is having trouble with something im always willing to help ...overall good person to work with i am a family person ...if i dont know something i always ask questions and learn from people that know. I take good feedback and bad feedback i fallow instructions and always have great performance and take pride on everything i do.

Experience

June 2019 to September 2020

William brothers construction Houston, TX

Bridgecrew /Maintenance Leadman

Established and adjusted work procedures to meet production schedules. Oversaw all production, quality control and material handling operations and made improvements as needed.

Planned and delegated work to meet planned project and production goals. Demonstrated self-reliance by meeting and exceeding workflow needs. Collaborated with others to discuss new [Type] opportunities. Handled all delegated tasks, including [Task] and [Task]. Maintained updated [Type] knowledge through [Task] and [Task]. January 2017 to June 2019

J.b excavation Houston, T.x

Excavator

Operated excavators and other construction equipment to properly grade land. Followed company policies by performing thorough equipment inspections prior to and after each shift.

Manipulated and depressed hand and foot controls, including pedals, levers and buttons to regulate speed and direction of loader or dozer.

Observed potential hazards and obstructions, including utility lines, equipment, workers and falling objects, maximizing safe working conditions. Ditched and backfilled steep terrain and side slopes, utilizing vacuum lifters, shaker buckets and hammers.

Adjusted dig face angles for varying depths to set lengths. Maintained updated [Type] knowledge through [Task] and [Task]. Demonstrated self-reliance by meeting and exceeding workflow needs. June 2016 to June 2017

One source Conroe, TX

Landscape Laborer

Pruned trees and bushes to improve visibility and shapes. Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.

Planned and cultivated designer lawns and gardens to enhance backyard lawns. Deployed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.

Applied weed and pest control chemicals to protect customer lawns. Cleared pathways of overgrowth, debris and snow to reduce hazards. Removed poison ivy and other harmful plants while wearing protective gear. Drove customer feedback for process improvements.

Mowed and edged lawns and flowerbeds using [Tool] and [Tool]. Installed irrigation systems, rock gardens and ponds to simplify watering needs. Strategized long-term business needs.

Reviewed design plans and instructions and completed work according to specifications. Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.

Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife. Used zero-turn, traditional riding lawn mowers and self-propelled mowers to mow residential and commercial lawns.

Administered pesticides to mitigate and control pest damage. Planted flowers, bushes, shrubs, trees and grass.

Consulted with vendors to secure proper planting materials and reduce waste. Checked machinery and performed routine maintenance to prevent malfunction. Installed block and stone décor according to plans and specifications. Completed finishing work such as trimming around trees and bushes. Drove client retention, delivering speedy service execution with zero discrepancies. Arranged shrubs and flowers to create landscape effects. Assisted in scheduling weekly landscaping projects and tasks to meet deadlines. Determined causes of lawn and garden issues and recommended effective solutions. Operated and maintained basic landscaping equipment and vehicles. Leveraged hand-held tools to maintain green spaces. Attended seminars and workshops to learn about natural pest control products with zero chemicals.

Exceeded specific team goals while partnering with employees to share and implement best practices.

Planned and coordinated jobs for [Number] workers. Removed and properly disposed of debris to maintain worksite safety. Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.

October 2015 to June 2016

Alorica Inc. Official Page Humble, TX

Call Center Representative

Asked probing questions to determine service needs and accurately input information into electronic systems.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

Documented customer inquiries and feedback, including service delivery suggestions in company database.

Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Accurately documented calls and caller information in [Type] software and made updates to data as needed.

Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles]. Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Assisted [Number]+ callers per week in fast-paced environment. Shared detailed information regarding [Product or Service] options to help customers make decisions.

Ranked as most effective in [Action] out of [Number] representatives. Used prescribed call lists to place up to [Number] calls per day in fast-paced environments and maintained [Number]% conversion rate.

Exceeded company productivity standards [Number]% on consistent basis, handling more than

[Number]% of quota each day.

Answered multi-line call system with consistent [Number] second answer speed, resulting in

[Number]% of calls being answered per [Timeframe]. Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.

Processed customer account changes, using [Software]. Promoted [Product or Service] offerings to drive growth and exceed benchmarks. Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.

Consulted with customers to determine best methods to resolve service and billing issues. Corresponded with [Type] department team members to build and implement successful solutions to customer problems.

Achieved high sales percentage with consultative, value-focused customer service approach. Evaluated customer account information to assess current issues and determine potential solutions.

Achieved or exceeded [Number]% satisfaction rating on consistent basis. Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns. Negotiated with over [Number] vendors to expedite product shipments and backorders. Completed up to [Number] outgoing calls per day according to assigned call list. Answered, screened and processed over [Number] calls daily by using call management system and web-based communications.

Documented conversations with customers to track requests, problems and solutions. Explained key information regarding products and services to customers to encourage informed decision-making.

Addressed [Type] and [Type] problems by researching and resolving concerns through effective

[Skill] and [Area of expertise].

Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks. Delivered customer support to [Number] callers each [Timeframe]. Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.

Improved call management database [Number]% by frequently changing and updating customer contact information.

August 2011 to March 2015

Conroe gold cars inc Conroe, TX

Forklift Operator

Estimated weights, heights and centers of balance to make precise placements. Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.

Unloaded incoming items from trucks and rail cars and transported materials to staging area. Stored and retrieved materials according to first-in/first-out principle. Documented all tally sheets, slot changes, shuttle transfers and other paperwork. Logged weight and destination production data in detailed daily logs for management review. Secured loads on pallets to minimize damage and worker injuries. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.

Maximized team efficiency by using equipment such as [Type] and [Type] to move materials. Completed routine post and pre-operation inspections of forklifts and other heavy equipment. Immediately reported any safety and quality issues to management. Communicated with team members to coordinate efficient and accurate movements. Transferred materials to and from warehouses, production lines and packaging lines. Divided and sorted product shipments received using account information and shipping labels. Examined empty pallets for damage and moved pallets to proper storage areas. Inspected lifts before use to prevent damage to goods. Noted and recorded receipt of materials on drivers' paperwork. Acted as spotter to alert forklift driver if products were slipping or falling. Tied and secured loads to prevent shifting or damage to items. Maintained current forklift training and certification as required by company policies. Sustained forklift functionality by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.

Consistently met deadlines for loading trailers to meet departure deadlines. Maneuvered forklift over and around loaded pallets, boxes and other materials. Recorded count and condition of all cargo received. Checked inbound and outbound products, inspected for damage and recorded product code dates.

Pulled and prepared product for shipment to guarantee loads of exact quantity and product type. Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost. Filled out inspection logs at beginning of each shift. Transported material to correct locations and documented inventory changes. Relocated goods from dock area to appropriate storage locations. August 2007 to July 2011

McDonald's Conroe, TX

Shift Manager

Generated reports to assess performance and make adjustments. Increased customer base and market share by promoting product through diverse channels. Positioned skilled staff in key areas throughout shift to optimIze department productivity. Managed schedules, accepted time off requests and found coverage for shifts. Documented receipts, employee hours and inventory movements. Upheld company standards and compliance requirements for operations and cleanliness of all areas.

Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.

Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.

Partnered with [Job title] to develop [Type] collections and color stories. Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.

Spearheaded training initiatives to improve employee performance and bottom-line business results.

Cross-trained in every store role to maximize operational knowledge. Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

Assessed, optimized and elevated operations to target current and expected demands. Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.

Established ambitious goals for employees to promote achievement and surpass business targets.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Studied existing procedures and policies to offer optimal leadership to employees and [Type] operations when standing in for absent managers.

Led team of [Number] [Type] professionals meeting [Area of expertise] needs. Handled over $[Amount] in funds each day in fast-paced [Type] environment. Strengthened product branding initiatives and coordinated effective marketing campaigns. Recruited, hired and trained [Number] employees for marketing and sales department. Improved productivity initiatives, coordinating itinerary and scheduling appointments. Addressed internal and customer-related issues each day and affected strategic resolutions. Met with each associate to establish realistic monthly sales goals. Upheld internal standards and productivity goals to meet [Type] and [Type] targets. Mitigated risk by ensuring regulatory compliance for required licensing. Leveraged market knowledge and leadership ability to help drive profit increases. Collaborated cross-functionally on [Action] which led to [Result]. Education and Training

May 2011 Caney Creek High School Conroe, TX

High School Diploma

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