Post Job Free

Resume

Sign in

Human Resources Customer Service

Location:
Fort Worth, TX
Posted:
February 24, 2024

Contact this candidate

Resume:

Tomas A. Ojeda

682-***-****

ad3v4o@r.postjobfree.com

https://www.linkedin.com/in/tomas-ojeda

Engaging and detail-oriented professional with the ability to provide excellent customer service within an inclusive and innovative team environment.

-Key Qualifications-

Versatile and inspiring professional leader with outstanding communication skills. Able to manage administration of human resources policies and practices.

ability to manage onboarding and ensure adherence to corporate policies and guidelines.

Able to work in both team environment and independently.

Excellent presenter, from compliance to reporting to investigations.

Professional Experience

Tomas Ojeda, DBA Tao Comics, Feb. 2022-Present. (Hybrid)

Business Manager

Built e-commerce profile on eBay as a seller of comic books and video game merchandise. Primary lister, seller, packer and shipper of merchandise around the globe for clients.

Selected Contributions:

Maximized efficiency of operations by listing 5 auctions a day on eBay. Continuous improvement guidelines to increase efficiency by making item description in MS Word then listing directly on eBay.

Used Excel to track all sales and expenses. Used VLOOKUP and Pivot Tables to track total costs.

Wrote shipping policies and turnaround policies for profile in MS Office. Maximized efficiency in postage costs by researching discount shipping sites on Google on iPad OS and iOS. Minimized label costs by using online ordering to purchase generic shipping labels.

Fritz-Pak Corp, July 2019 to Jan. 2022. (Remote)

Human Resources Compliance Consultant

Established strong human resources foundation with senior management. Maximized compliance on employment laws in the state of Texas using Microsoft Office on Mac OS and research of best practices and policies of human resources at state and federal levels.

Selected Contributions:

Drafted policy and procedures for the Chief Financial Officer on the best practices in human resources and helped draft reporting procedures to senior management in response to Coronavirus exposure in office and plant.

Maximized efficiency remotely answering phone calls, emails, and texts regarding various compliance related questions to senior management. Matter of fact expert on federal laws, such as: FMLA, ADA, 1990, ADAA; 2008 & 2016. As well as the WARN act and HIPPA, advised senior management on best uses of FMLA and LOA uses in accordance with both local and federal guidelines.

AppleOne Employment Services, April 2021 to May 2021. (Remote)

HR administrator II

Used established guidelines and regulations to process 25+ I-9’s a day for client organization in conjunction with the CDC.

Selected contributions:

Used established policies and procedures to process 25+ I-9 section 2’s a day for client organization in conjunction with contract with the CDC.

Contacted up to 15 employees for up-to-date documents per day to process I-9 for employees at client organization.

Staples. Aug. 2018-Feb. 2019

Easy Tech.

Established a warm and inclusive environment for customers and employees in the technology department, maximized efficiency of store operations by becoming cross trained in both technology and office supplies.

Selected Contributions

Worked with store management on stocking store with merchandise and running reports on price changes.

Demonstrated leadership and communication skills by onboarding of register training and safety training for new associates on sales floor.

Rack Room Shoes. April 2018-July 2018

Assistant manager

Established clear goals by accepting new shipments daily and established protocols for preparing shipments for displays and setting up new merchandise per guidelines set by Store Manager.

Selected Contributions

Worked registers for all returns of merchandise per corporate policies as instructed by District Manager.

Processed opening registers and set up deposit at night for the following morning bank run.

Macy’s. Aug. 2016-Feb 2018

Watch Associate.

Established clear guidelines in conjunction with Fine Jewelry Manager to achieve profitable sales in both Fashion Jewelry and Watches.

Selected Contribution

Onboarded seasonal associates in Watch Department under the Fine Jewelry Manager including training on registers, orientation in Watch Department, interpreting corporate and departmental policies per store management and established procedures.

In the top 25% of salespersons in the region 3 quarters in a row.

Educational Background

Degrees

BS, Human Resources Management/Organizational Leadership. Southern New Hampshire University. Oct. 2024

BA, Interdisciplinary Studies. The University of Texas-Arlington, Arlington TX.

AA, English Literature. Richland Community College, Dallas TX.

Human Resources Certifications

SHRM-Certified Professional. Society for Human Resources Management

Professional in Human Resources, (PHR). HRCI. 800131931PHR

Associate Professional in Human Resources, (aPHR). HRCI. 800131931aPHR

Human Resources Manager. The University of Texas-Arlington.

Various LinkedIn Learning & HRCI certifications: LinkedIn.com

Volunteer Experience

North Texas SHRM: social media management, annual conference 2024

North Texas SHRM: member at large

NAMI North Texas: Vice President, 2010-2012

NAMI North Texas: Board Member at Large: 2008-2010



Contact this candidate