Ajit Bhalla

Salesforce *X Certified

Vlocity *X + 1 Industry Workshop

PMP & CSM Agile Certified (To be Renewed)

ad3v4i@r.postjobfree.com

Tel. 408-***-****

Sunnyvale, CA

SUMMARY

●18 years IT work experience with a broad range of responsibilities: Project Lead, Functional-Technical Lead, Business Systems Analyst, Systems/Database Architect, Designer, Developer

●15 years CRM experience: 13 years Salesforce & 2 Siebel CRM, Salesforce Certified 9X

●Highly motivated, goal-oriented senior techno-functional expert with extensive Technical and Business experience and knowledge, specializing in Information Engineering: ERP, CRM and Systems Integration

●Project management: Experienced in managing multiple projects simultaneously, requirements gathering, conducting gap analysis, facilitating stakeholder meetings, drafting project charter, defining/limiting scope, setting up project timeline, milestones/deliverables, resource management, application design; writing functional specs, test scenarios and test scripts; authoring training guides, conducting end user training,

●Adept at mastering new technologies/concepts. Exposed to numerous development and designing tools.

●Extensive cross-industry experience in Energy, Manufacturing, Technology, and Finance.

●Results-driven with proven ability to work under pressure and meet deadlines. Ability to understand complex business problems and quickly determine optimal system-based solutions. Also, proficient in articulating and presenting complex business requirements to technical teams

●Excellent verbal and written communication skills. Excellent quantitative and analytical skills.

EDUCATION & CERTIFICAITONS 9X

●Columbia University, BA (Mathematics & Economics), New York, NY

●PMP – Project Management Professional (To be Renewed)

●Certified Scrum Master – CSM

●Salesforce Certified Identity and Access Management Architect

●Salesforce Certified Integration Architect

●Salesforce Certified Sharing and Visibility Architect

●Salesforce Certified Data Architect

●Salesforce Certified CPQ Specialist

●Salesforce Certified Platform Developer I

●Salesforce Certified Sales Cloud Consultant

●Salesforce Certified Administrator (ADM 201)

●Salesforce Certified App Builder

●Vlocity Admin/Developer

●Vlocity CPQ Industry Workshop

●Mendix Developer

●Advanced Diploma in Software Programming

●Advanced Network-centered programmer

●BEA WebLogic Administrator Certifications

●Bachelor of Commerce, University of Delhi

EMPLOYMENT ELIGIBILITY: U.S. Citizen

SKILLS

CRM Platform: Salesforce.com CRM, Siebel, SaaS, PaaS, Cloud Enterprise Applications, CPQ Evaluation

Vlocity Platform: Health Insurance Cloud, CPQ/CLM, Mendix Low-code Platform

SFDC Tools: Sales Cloud, Service Cloud, Force.com, Apex, Data migration, Customer & Partner Communities, ISVForce, TrialForce, SOQL, SOSL, CTI, Dataloader, Workbench, Apex, Visualforce, CPQ, Sharing and Visibility, Copado, Gearset, OWD,

System Analysis & Design, Application Architecture, Object Oriented Analysis and Design (OOAD), MVC

Languages: Apex, Visualforce, C, C++, Java, SQL, PL/SQL, VB, PB, Perl, Shell scripts, J2EE

IDE: Eclipse, Force.com IDE, Apex Data Loader, Workbench, Visual Studio Code

Database: Oracle, SQL Server, Sybase SQL, MySQL, MS Access

DB Tools: SFDC Data loader, Workbench, Dataloader.io, Toad, SQL Navigator, SQL*Loader

O/S: Windows, NT, UNIX, Linux, Mac OS

PROFESSIONAL EXPERIENCE

Intuitive Surgical Salesforce Business Analyst

Sunnyvale, CA Dec 2023 to Jan 2024

●Business Analyst for the Integration Interface module, composing FS documents related to SFDC new field requirements. Creating required custom objects and fields. Coordinating with other team members to ensure the quality of metadata. Coordinating with SAP analyst to ensure field mapping requirements.

●POC for Service Contracts module exposed on Experience Cloud, enabling Negative Quantity intake on Contract Line Items.

●Worked with Jira user stories and Agile Sprint Project Management environment to ascertain Project Delivery. Some testing also. Analyzed configuring Messaging for In-App and Web.

Brillio Salesforce Solutions Architect – Techno-Functional / Delivery Lead

Sunnyvale, CA Apr 2023 to Aug 2023

●Acosta – Solution Architect for the Lead to Cash project at Acosta, implementing new business process management for New and Existing logo onboarding and opportunity processing with enhance backoffice validation, D&B credit check and internal credit, finance, and legal validation and approval.

●Composed the SDD – Solution Design Document, assisted in the overall project delivery, user story creation, test scenarios and test cases. Org strategy, QA and testing, implementing certain custom modules.

●Implemented the D&B Credit Check AppExchange package: configured and deployed for Sales Ops users to initiate credit check for new customers.

●Assisted in the design of Account and Opportunity workflows for both New Logo approval and Existing Logo Opportunity approvals.

●Heavily involved in developing on the Cutover and deployment plan and Hypercare, bug fixing and customer support.

Tata Consulting Services Salesforce Solutions Architect – Techno-Functional / Delivery Lead

Santa Clara, CA Jul 2021 to Jan 2023

●McKesson – Led the Knowledge Transfer and Transitioning phase for handling Support and Application Development for some of their main Salesforce Workstreams.

●Steering the B2B E-Commerce Source project for a leading industrial manufacturing company, Trane Technologies, using Mendix Low-code platform.

●Working on implementing B2B E-Commerce site to Salesforce e-commerce along with Salesforce and a SI, Implementation Partner.

Cognizant Salesforce Solutions Architect – Techno-Functional / Delivery Lead

San Francisco, CA Oct 2020 to Jun 2021

●SFDC Solutions Architect responsible for requirement gathering, design, development, testing, documentation and coordination with developers during the entire Salesforce implementation lifecycle.

●Involved evaluating, requirement gathering, analysis, project planning for a Service Cloud CRM project for a Life Sciences at Abbott Laboratories.

Accenture Salesforce Solutions Architect – Techno-Functional / Delivery Lead

San Francisco, CA Oct 2018 to Jun 2020

●SFDC Solutions Architect responsible for requirement gathering, design, development, testing, documentation and coordination with developers during the entire Salesforce implementation lifecycle.

●Customization/Implementation of Sales Cloud, Business Process Management, and Data migration, evaluating third-party AppExchange products, Business analysis, coordination with development team, UAT, Production Rollout: drafting and executing on the Cutover and deployment plan, Production Support, User training.

●SFDC / Vlocity CLM – CPQ implementation, customization

Voluntary Time-off after Battling Mother’s Cancer / SFDC Certifications Aug 2016 to Oct 2018

Varasi (Interim) Senior Salesforce Consultant

Jan 2017 to Oct 2017

●SFDC Solutions Architect responsible for requirement gathering, design, development, testing, documentation and coordination with developers during the entire Salesforce implementation lifecycle.

●Customization/Implementation of Sales and Not-for-profit (Edu) Cloud, Business Process Management, and Data migration, evaluating third-party AppExchange products, Business analysis, coordination with development team, UAT, represented at Dreamforce, Requirement Gathering.

OpenGov Salesforce Solution Architect

Redwood City, CA Jun 2015 to Jul 2016

●Requirements elicitation through workshops and interviews to support various business units: Sales, Marketing, Finance and Customer Service.

●Optimized Opportunity and Quote Management process—implemented new custom Sales methodology.

●Developed new simplified Opportunity creation using custom JavaScript custom button, Apex Triggers and Workflows to auto-select Pricebook based on Account revenue tier and attach default products from it.

●Installed and Configured DocuSign for SFDC for eDelivery of Sales Quotes and Contracts.

●Setup and Managed Partner Community: Partner Users, Sharing rules, Partner Profiles. Migrated entire Partner SFDC Org metadata: custom fields, page layouts, workflows, email alerts, data, list views, entire metadata. Historical data migration from Partner org to internal SFDC org replacing external scripts to sync.

●Implemented and customized PM Milestones using Apex Triggers, Workflows to track Client Project implementations: Tasks and Milestones

●Developed Apex Triggers to auto associate online leads imported from HubSpot with the corresponding Campaigns and also auto update the lead source and campaign member status; and update lead and campaign member status per activity of SDRs and Sales team.

●Reconfigure org security model: OWD, Sharing rules, Profiles to separate internal vs. partner data

●Developed Batch Apex to mass update historical data based on new business rules.

●Managed Prod and multiple development and test environments: sandbox

●POC development to evaluate Desk.com vs. Zendesk and Integration with Salesforce

●Created Custom object, Custom Tabs, Visualforce Tabs, Web Tabs, Custom fields, Custom formula, Page Layouts, Profiles, Permission sets, Apex classes, Apex Triggers, Workflow rules, Reports, Batch Apex, Scheduler, Email-To-Case

Environment: Sales Cloud, Data Loader, Workbench, Developer Console, Apex, Visualforce, Eclipse IDE

ClearSlide (Infovity, Inc) Salesforce Solution Architect

San Francisco, CA Feb 2015 to Jun 2015

●Requirements elicitation through workshops and interviews to support Sales, Marketing, and CS.

●Customized lead management using Apex triggers, workflows, territory-based lead assignment rules and custom round robin rules. Worked with marketing to handle integration with Marketo.

●Requirement gathering and analysis for building complete OMS in SFDC; Evaluated Apptus, Steel Brick, and other third-party apps. Build custom OMS POC per new Product Pricing requirements.

●Optimizing Opportunity and Quote Management process.

●Managed Salesforce Consultants for developing SFDC integration with internal SasS Product database using Heroku framework and middleware for User Provisioning and maintenance.

●Implemented custom territory management for Leads, Accounts and Contacts

●SFDC Environment management: production, development and sandbox

●Testing: developed test scenarios, test scripts, and conducting numerous rounds of testing.

●Worked on SFDC-BlueNose integration for tracking NPS and Account Health based on data collected from multiple data sources: CS, Finance, Sales, Product Usage.

●Sales Cloud customization - page layouts, workflows, task and email alerts

●Created advanced fields like Picklist, Controller/Dependent Picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Time dependent Workflows, Sharing Rules and Approval Processes, field updates, and Email generation depending on application requirements

●Conducted bi-weekly sprints—published release notes, user training guides with new updates

●Used SOQL for data fetching and manipulation needs of the application using Dataloader/Workbench.

●Migrated legacy CRM features into SFDC CRM.

●Worked on Developer Console and Workbench for executing SOQL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.

●Developed Apex Triggers and Batch Apex to mass update data per business and system requirements.

Environment: Sales Cloud, Data Loader, Workbench, Developer Console, Apex Triggers, Batch Apex, Eclipse IDE

Persistent Systems, Inc. Salesforce Solutions Architect: BSA/PM/Lead/Architect

Santa Clara, CA Nov 2011 – Jan 2015

●Lead Architect responsible for onsite client requirement gathering, design, development, testing, documentation and coordination with offshore development team during the entire Salesforce implementation lifecycle.

●Requirements Elicitation (Plan, Gather, Document) through workshops and interviews with Business Units

●Requirements scope definition and analysis and prioritization.

●Test Plan preparation, Test Scripts Creation & Perform System Testing. Post implementation support

●Prepared project status reports, Ensured in time delivery of project deliverables, Provided end user training,

●Business analysis and requirement gathering for developing Force.com based Due Diligence Survey Application which replaces the current Legacy System.

●Coordination with business users for finalizing specification and with developer to finalize the UI/UX mock-ups for the new system.

●Led implementation of multiple Salesforce Partner and Customer community projects.

●Worked on a Sales Cloud cloud implementation that integrated with HubSpot for Lead generation.

●Closely worked with development team to ensure on time implementation, review the deliverables for ensuring desired business value. Demonstrated the deliverables to end users

●Prepared a CRM Road Map to identify Process Gaps, Functionality Fit for Salesforce implementation

●Provided Requirements scope definition and Analysis to prioritize them.

●Prepared Functional Design document for the proposed solutions in form of Use Cases. Extensive involvement in POC development and presentation.

●Assisted Development Team in Functionality, Scope, Requirements understanding

●Test Plan preparation, Test Scripts Creation & Perform System Testing.

●Customization of Salesforce Sales Cloud

●Given Knowledge Transition on the Functionality of the To Be system to the Development Team.

●Created Test Plan to define the Test Approach/Methodology. Designed, Reviewed, Executed Test scripts and logged Defects Reviewing the deliverables for ensuring desired business value

●Customization/Implementation of Sales and Service Cloud, Business Process Management, and Data migration for the client, a wholesaler of non-traded alternative investment instruments.

●Business analysis, coordination with offshore development team, managing/tracking 2-week Sprints, UAT, Production Rollout: Cutover Plan and Deployment Plan, Production Support, User training.

●Scoping third-party solutions, preparing, presenting cost-benefit analysis/proposals for management, negotiating contracts on behalf of KBR, and finally implementing the solutions.

●Installed & Configured Third-party apps: DupeCatcher, ReadyTalk, VoiceAssist, Concorforce, CTI Salesforce Data Connecter, SIP Phone with RingCentral VoIP

●Extensive Data migrations, historical master & transactional data for standard and custom objects, such as accounts, contacts & opportunities, sales, call logs, kit orders.

●Developed custom Apex Triggers, Classes, Test Classes, UI customization Visualforce pages, workflows, approval processes, custom territory management rules and Apex Schedulable Batch classes.

●Designed/Developed FTP Integration Architecture with external service providers (Phoenix & Viatech) to extract data files from FTP servers and import into Salesforce using Data Loader CLI API.

●Customized standard object and created custom objects for building business specific Sales tracking, Opportunity Pipeline management, Commission and Campaign Management.

●Created daily/weekly/monthly/quarterly reports, and key Dashboard components.

●Define OWD, role hierarchy, sharing models & custom profiles.

Simbiosys Mobile Solutions Senior Salesforce Consultant

Fremont, CA Jan 2011 – Nov 2011

Project: Customization of Service Contracts (Entitlement management) to address the Service Sales business process change for the Service Sales and Service Support staff. Plus, create data transfer Interface between SFDC & Oracle and Flat-files

●Responsible for gathering and documenting business requirements, and design & implement solutions in Salesforce

●Documented business requirement and wrote the project spec, including use cases, work flows, and ER diagrams.

●Customized standard objects (Entitlement Management, Asset Management, Account management) and created multiple custom objects where applicable.

●Set up organization wide defaults, role hierarchy, and sharing models

●Streamlined business processes using workflows, approvals and triggers.

●Installed & Configured Informatica Cloud package from AppExchange and setup data transfer interfaces between SFDC and external Oracle database and local flat-files.

●Customized Salesforce UI by adding Visualforce pages to display master details and related lists in tabs.

●Created monthly/annual reports, and key Dashboard components.

●Wrote Apex Schedulable Batch classes to run daily batch jobs that scans active contracts with ‘auto-renew’ option checked and creates renewed contract 30 days before expiration.

●Developed Apex Batch class to run daily scheduled batch job to create Scheduled Billing Invoice records per the parameters set in the Invoice Plan of the service contract.

Tibet House US (Not-for-Profit Org) Salesforce Consultant

New York, NY Apr 2009 to Dec 2010

Project Management and Technical-Functional Consultant for two major projects—Systems Integration of Financial App with SFDC and remodeling the website adding e-commerce functionality. Responsible for overall project management, design and development, offshore development coordination, costing and reviewing project progress, manage enhancements, testing and user training.

●Managed the Systems Integration of the internal Financial (non-enterprise apps) Accounting / POS software and online CRM (Salesforce.com) facilitating exchange/sync of customer master and transaction records.

●Designed and developed Web Services and Application leveraging varied technologies: WSDL, XML, Intuit API/SDK, Salesforce.com API/SDK, Open Source tools/utilities

●Managed the customization of e-commerce and SFDC CRM applications. Involved in the design, development and configuration Web Services / Apps, Open Source Tools/ CMS

(Environment: WSDL, XML, Intuit API/SDK, Salesforce.com API/SDK, VB, .NET)

IBM Global Services (Client: APC, Schneider Electric) Siebel Business Systems Analyst

West Kingston, RI Jun 2007—Mar 2009

●Sr. BSA / Project Manager in the complete lifecycle implementation of a major custom release, prompted by the strategic merger of APC & MGE. This major customization was undertaken to migrate MGE’s data (Legacy /Clarify) into APC‘s CRM & ERP business systems (Siebel & Oracle E-Business Suite) and to derive a unified business process model for the Service LOB. Responsibilities: Functional Lead for Systems Integration & Business Process Management; Project Manager for Agreement Quote Template.

(Environment: Siebel CRM 7.8—Field Service, Oracle EBS: Financials—A/R, GL, OM, RR, SC/FS, INV)

Service Contracts Accounting & Costing (BSA: Functional Lead)

●Involved in Gap analysis based on the business requirements and the functionality in the two systems (Seibel and Oracle) and assisted the PMO in drafting the project charter and defining /lockdown scope. Ongoing interaction with stakeholders, global SMEs for gathering requirement, presenting solution for sign-offs. Also assisted in the recruiting (interviewing) resources for IBM Consulting.

●Functional lead for multiple functionalities/critical modules: Auto-create/cancel Preventive Maintenance (PM) Service Requests (SR), Auto-Agreements for renewals and expiring coverage, linking with new Opportunity, Auto-Entitlements on Agreement Approval, Revenue Recognition & A/R Scheduled Billing Interface (below)

●Involved in the Business Process Management—redefining Service Contracts Quote/Order Process, Pricing Approval, Entitlement Activation; and automating manual validations and decision nodes, significantly reducing Agreement Setup time for both Contract Admin and Service Sales user groups.

●Wrote SQL queries for many ad-hoc data requests as wells as the monthly COGS Extract for Time & Material. Assisted Business Users in data mapping of Customer Master and service contracts transaction from Clarify to Oracle and Seibel database, a pre-requisite for the critical Data Migration project.

●Drafted Functional Specification Documents with Use Case/ Test Scenarios and corresponding Test Scripts

●Conducted Training in W. Kingston for Super Users from all Global Zones and meticulously drafted a significant portion of the training materials used in further training the actual users in the local regions.

Revenue Recognition Interface—Concurrent Sale (BSA: Functional Lead—Systems Integration)

●Designed Interface between Siebel & Oracle Apps for exchange of Service Contracts data in order to facilitate Revenue Recognition for service products that are originally sold along with the covered asset and the sale is booked directly in Oracle Order Management module. Since the payment is received upfront for these service contracts (A/R updated simultaneously), the amount received for the SKUs marked for Deferred Service accounting rule is put in the Unrecognized Revenue G/L account. This interface facilitates accurate Revenue Recognition of service contracts that are billed upfront but executed in the future.

●Designed the entire customization required in Seibel Field Service to record the revenue recognition event which prepares the data to be transmitted to Oracle by the Interface, applying specific Deferred Service accounting rules for Extended Warranty SKUs and other qualifying Service Products.

A/R Scheduled Billing Interface--Non-Concurrent Sale (BSA: Functional Lead—Systems Integration)

●Designed the interface modules to transfer the Scheduled Billing records for Service Contracts booked directly within InTouch (Siebel CRM) to Oracle Financials for Invoicing and updating GL, A/R, RR.

●Designed workflows and triggers in Oracle to perform pre-validations prior to pushing the data in the Interface table for Auto-Invoicing, and back-updating Seibel with Oracle Invoice numbers if successfully invoiced or OEC (Oracle Error Correction) if failed to invoice.

●Assisted in creating MD50 for the customizations/enhancements, test scenarios & scripts, data

Agreement Quote Template (Project Manager)

Project manager for creating a single Standard Global Agreement Quote Template to be used for all Service Sales worldwide. This was a significant initiative because it standardized/formalized corporate service sales contracts and also implemented the corporate branding policy of launching the parent company’s brand Schneider Electric CPCS (Critical Power & Cooling Services), gradually eliminating both APC & MGE brand names. Drafted the Project Charter, and the detailed Project Plan including: Scope, Milestones, Activity schedule/ timeline, identifying the potential risk and detailing exception handlers as well.

●Organized a number of workshops spread awareness of the process change and receive feedback, while getting various global representatives/users involved in the process in order to achieve full consensus.

●Collected samples of existing service contracts in use worldwide by both APC, MGE. Compiled initial draft from the 63 distinct formats collected and organized multiple workshops spanning 2-3 months to edit the template to arrive at the final version, made global stakeholders participation mandatory (else signoff implied)

●Coordinate with Corporate Legal team and legal reps from all 4 zones: EMEA, GCN, NAM, APJ, to draft Standard Terms and Conditions for Service Products, applicable globally and accepted by all stakeholders.

●Prepared Functional Specification Document describing the final data mapping, field layouts, and conditional adjustments (content only) due to additional constraint or specific needs. Worked with IT team re: feasibility of the design and the actual development. Lastly, drafted use cases, test scripts and related training material.

●Involved Marketing & Service LOB all long the process to ensure/implement corporate branding policy. Drafted detailed Localization plan (including translation needed) to be implement by the deploy team.

Star Equity Services Project Manager / Senior Analyst

Los Angeles, CA May 2006 to May 2007

Evaluate investment opportunities and present recommendations to Senior Executives on a wide range of strategic and business planning, finance accounting, and acquisition activities. Recast financial data and perform comprehensive financial analysis & business valuation for buyout/acquisitions; Created business development plans with detailed cost-benefit analysis and financial projections. Evaluate business / IT operations during the due diligence phase and report potential risks and areas of improvement

Pacific Gas and Electric Company (PG&E) Senior Software Engineer / Lead

San Francisco, CA May 1999 to January 2004

Led the development and implementation of numerous business applications, including Electric Supply Settlement System (ES3), Invoicing system for power distribution, Settlement System to reconcile and dispute trades.

Designed and Developed complex PL/SQL Packages, Stored Procedures, Triggers and batch programs to validate and load data files (XML/Flat). Incorporated mandates of complex legal contracts in automated accounting procedures and business applications. Analyzed contracts and agreements to accurately define complex business rules mandated by California Public Utilities Commission (CPUC) & FERC. Evaluated numerous vendor solutions and prepared recommendations for the transition of client-server applications to multi-tier architecture systems.

Lead architect in the transition to J2EE based application. Installed/Configured WebLogic (multiple domain setup). Leveraged EJB technology (stateless and stateful session beans as well as container-managed) to manage resource-pooling. Developed Application framework: base classes, exception handling, utility classes, package structure.

●Designed & Developed a Java based notification system for 24/7 support, which sent out e-mail and page alerts for any processing exception or system failures. Developed an FTP based Data Exchange Server

●Developed UNIX shell scripts to download files from internal website and then load them into Oracle using SQL Loader. Provided 24/7 On call support.1

●Developed File transfer program in Perl program to get files from internal & external UNIX servers using SFTP and SCP. Developed Perl modules to load data in Oracle using SQL Loader. Programs included extensive error handling & notification. Developed routines to extract Data in XML format.

Led design and development of RMR invoicing system. Designed the UI and the Data Model. Developed PL/SQL functions, triggers & stored procedures for charge calculations (3000+ lines per SP). Designed the Invoice Maker and Cloner program in Visual Basic. Developed Power Builder screens to maintain RMR master information.

Developed C Batch programs to read real-time instructions on NT conversion server serial port to recognize low-level network protocols – ACK/NAK, and decrypt and convert binary data into a flat file, and a C structure file.

(Environment: Oracle 9i, WebLogic, JDK 1.3, Visual Café, Power Builder 7.0, J2EE, EJB, VB, Perl, Solaris, Brio 5.0, Putty, WinSCP, SFTP, SCP, XML)

Sun Microsystems Software Engineer

Menlo Park, CA October 1998 to May 1999

Participated in the testing of WIN32 applications to test the SunPCi card, simulates a PC environment on Solaris CDE. Developed test plans, test cases. Designed a Bug Reporting tool for test engineers. Developed entry screens and bug reports to file new bugs, edit old ones and mark the different states of it and view the Bug Report.

Heuristics Informatics Team Lead/ Data Architect, ERP-Financial Apps

New Delhi, India May 1996 to October 1998

Lead designer and developer in the development of ERP for Pharma industry—automated and integrated Production, Sales and Distribution, Finance, HRD, Marketing modules. Managed a team of developers. Develop business requirements, system requirement, migration procedures, technical and user manuals.

●Led the design and development team of the Production module, comprising the Inventory and Shop Floor Management system. Developed data and process models and optimized the application development using PFC services and other base classes. Developed Oracle stored procedures.

●Created the entire Object-Oriented Design to improve development time. Developed custom functions that allowed user to do backdate inventory adjustment and GL adjustment.

Led a team of programmers and DBA for developing a system used by American Express Bank to issue and track the redemption of gift certificates. Implemented and production support at multiple client sites

(Tools: PowerBuilder 5.0, Oracle 7.3.3, Visual Basic 5.0, MS-Access)

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