Customer Service Technical Support
Resume:
JAVIER CASTRO
437-***-****, ad3v4g@r.postjobfree.com
PROFESSIONAL SUMMARY
Dedicated Customer Service professional, with 2 years of experience. Solid team player, with a positive attitude committed to maintaining professional relationships to increase business expectations and focus on results. Customer-oriented, establishing good relations with clients. SUMMARY OF SKILLS
• Customer service: Ability to
provide excellent customer service,
understand customer needs, and
resolve effectively.
• Communication: strong verbal and
written communication skills to
interact with customers, colleagues,
and suppliers.
• Problem–solving: effective
resolution of customer complaints.
Teamwork: collaboration with
colleagues, to ensure effectiveness
in the operation and customer
satisfaction.
• Organization: maintain a clean,
organized workspace, organizing
products to easily handle for quick
delivery to the customer.
• Technical Support
• Retention: persuasive skills to
encourage customers to make
purchases or remain within the
company.
EXPERIENCE
Customer service agent Jan- 2023, December 2023
Experian, Bogota, Colombia
• Providing exceptional service to the clients, addressing inquiries and ensuring customer satisfaction.
• Collaborate with other teams to escalate disputes and ensure timely resolutions.
• Meet and exceed performance metrics, including all call handling time, customer retention targets.
• Briefing the customers on how they are able to increase their scores using company features.
Food service assistance Feb 2017– August 2017
The Grill Cross Water, Sunriver, OR, United States
• Make sure the main hall and other amenities were clean, organized, and ready to receive the customers at lunch and dinner time.
• Take accurate food and beverage orders and ensure timely delivery to the kitchen.
• Deliver food and beverages to guest tables promptly and accurately, using tray service and following safety protocols.
• Storage and documentation of the incoming food supplies.
• Check back with guest to ensure satisfaction with their meals, promptly, addressing any concerns or special request.
• Collaborate with kitchen staff and management to ensure smooth communications and resolve any issues with orders or timing.
Kitchen Porter March 2016 – September 2016
Glyndebourne Opera House, Lewes, England
• Sort and organize dirty dishes, pots, and pans, and then put them in the dishwasher machine.
• Organize all catering to be ready for service at tea and dinner time.
• Load and unload dish racks efficiently, maximizing capacity and minimizing breakage or damage to items.
• Prepare washing machines for duty, Ensure they are cleaned and all set up.
• Catering storage was cleaned properly.
• Cleaning and organization of the kitchen.
• Assist kitchen staff with food, preparation tasks during slow periods. CERTIFICATES
• SMART SERVE ONTARIO Jan 2024 – Jan 2029
EDUCATION
Marketing Management Jan 2024 – Sep 2024
Fanshawe College, London, ON
• Marketing research for local business.
• Data Analysis reports.
• Web design for small and big business
• Marketing management strategic designs.
Business administration Sep 2013 – May 2018
Rosario University, Bogota, Colombia
• Planning schedules to create budgets and organize the times to set an operation and the ending of it.
• Finding a specialist for each section of the project and the times the operation requires.
• Elaborations of reports, including charts in Excel to provide updated data on the progress of the business.
• Research for new marketplaces to grow the business capacity, finding competitors' skills to make improvements on the company after the analysis of the data.
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