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Sales Engineer Customer Service

Location:
Minneapolis, MN
Posted:
February 24, 2024

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Resume:

Application Sales Engineer

Experience in mechanical and industrial engineering with success in continuous improvement, pre/post sales engineering, situational sales negotiation and application/estimating engineering with margin consideration.

Areas of Expertise

Engineering Management

Lean Manufacturing

Analytical

Detailed Estimating Proposals

Customer Technical Help

MS Office Suite

Excellent Customer Service

Customer Relationships

Syteline/Sap/Epicor ERP

Experience

4B Components, Morton, IL Aug 2023 – Jan 2024

Engineering Manager

Led a team of 2 engineers to drive company business by mentoring and coaching.

●Prepare detailed 3-D Models/drawings for custom paddles for conveyors.

●Visit Sites to take detailed measurements to quote/estimate custom conveyor jobs.

●Collaborated with cross-functional teams to purchase capital equipment.

AGI, Naperville, IL Oct 2021 – Mar 2023

Application Sales Engineer

Part of the “Sales Execution Team” that provided customers with 3D models and detailed drawings for the approval process.

●Prepare detailed drawings to meet the equipment criteria by the customer.

●Check all details and specifications from quoting department for accuracy.

●Assist in developing processes and procedures to maintain correct product flow within the sales execution department.

●Guided the customer to an AGI line of conveyors by understanding the technical requirements and their application of the particular commodity they process.

Spec Engineering, Plainfield, IL April 2021 – Sept 2021

Application Sales Engineer

Focused on providing customers with technical support and regular communication while providing the latest in

technology as a system integrator in the food & beverage, general manufacturing, and chemical industries,

●Prepares quotes and proposals, supporting in closing sale deals, and leading project from start to end.

●Assist in developing processes and procedures to maintain correct margin within product lines.

●Follows up on quotes with potential customers and assists in pipeline management and reporting.

Syntron Material Handling (FMC Tech), Saltillo, MS Aug 2018 – Jan 2021

Application Sales Engineer

Aided clients in applications and delivered active functional support to customers to include feeding, packaging, batching, screening, mixing, flaking, freezing, and drying for conveying a wide variety of bulk materials.

●Credited with designing quotation proposals, supporting in closing sale deals, and leading project from start to end.

●Selected bulk material handling and conveyed equipment models operating in capacities ranging from 1,250 pounds to 20 tons per hour to facilitate customers in applications for conveying low to high density bulk materials.

Tecumseh Products Company, Verona, MS Mar 2017 – Aug 2018

Manufacturing Engineer

Provided leadership and guidance to production maintenance team that included seven people. Researched product and manufacturing methods to produce and streamline the manufacturing procedures.

●Conducted research programs to assess manufacturing processes; utilizing knowledge of product design, fabrication, assembly, tooling, and materials, conferring with equipment vendors, and soliciting observations from operators.

●Devised and improved manufacturing processes by studying product and manufacturing methods.

American Woodmark Corp, Winchester, VA Sept 2016 – Feb 2017

Project Engineer - Contract

Played a key role in controlling process engineering specifications. Evaluated work flows within and across all departments to determine the better functionality of entire company. Reviewed KPI monitoring systems and identified ways to improve their ability to maintain company operations.

●Evaluated business methods along with delivered recommendations to maintain the staff levels and lower costs, while meeting all of the quality standards set forth by the company and government regulations.

●Collaborated side-by-side with the management staff to highlight inefficiencies in business processes and determine the best ways to bring our business methods in accordance with our financial goals.

Grammer Inc, Shannon, MS Mar 2015 – Sept 2016

Industrial Engineer

Performed a variety of tasks, including aiding off-road seating department of production with training, work instructions, time studies, tool calibrations, and safety and ergonomic improvements. Monitored different short and long-term projects within the constraints and completed regular and capital expense requests by utilizing Grammer invest requests.

●Planned and developed current factory layouts of equipment, materials, and workspace by utilizing drafting tools (AutoCAD) and lean manufacturing principles to ensure maximum efficiency.

●Incorporated a new system in work cells that lowered employee mistakes by over 90% (Torque guns that were read by computers and if the incorrect torqued was logged, the cell/line shut down.)

Cannon Equipment, Rosemount, MN Aug2012 – Mar2014

Outside Sales Engineer

Assisted regular and new customers in transposing their material handling concepts from Ideas to a system design by working through the proposal process.

o(Pre-Design, Cost, Margin, Pricing, Proposal, Design Review, Planning [weekly meetings], Installation, and Follow-up)

Achieved 111% inbound orders and 117% sales revenue for my 2013-year plan.

Syntron Material Handling, Saltillo, MS Feb2007 – Aug2012

Application Sales Engineer

Assisted customers in applications for conveying a wide variety of low to high density bulk materials from many different industries by selecting bulk material handling & conveying equipment models operating in capacities ranging from 1,250 pounds to 20 tons per hour.

Liable for making formal group presentations and leading product training seminars for domestic or foreign customers, distributors, reps and other agents.

Presence from Innovation, Tupelo, MS June2006 – Jan2007

Plant Liaison Manager

Managed extrusion operations at contract manufacturing location (Start-up from St. Louis, MO USA).

oLed all production, scheduling, administration, buying, pricing, quoting, new product development and continuous improvement projects.

The University of Southern MS, Hattiesburg, MS Jan2005 – May2006

Graduate Assistant

Emphasis in Engineering Technology.

Received 13 Graduate hours with a 3.54 / 4.0 GPA.

Recipient of a graduate assistantship from the CSMES scholarship foundation.

Dr Ron Mozingo, OD, Hattiesburg, MS Oct2005 – May2006

Optometry Technician

Assist Optometrist in patient work-ups 40+ hours a week.

Performed patient work-ups to include visual acuity, tonometer, auto refraction, visual fields, lensometer and retinal imaging.

Toyota Motor Manufacturing NA, Erlanger, KY April2004 – Nov2004

Manufacturing Engineer

Responsible for working with senior members of PE SPEC2 to learn and assist in the three phases of Toyota projects.

Assisted in Camry and Avalon project during Seibi Phase (Phase to work out production run bugs).

Learned how to plan and negotiate with the Tundra double cab project during clay model concept phase.

Developed 3D SE tool knowledge by working on 3D/2D Catia sectioning and dimensioning.

Acted as liaison between Toyota and vendors (local and national) to define problems and implement solutions within project timeframe.

Sunstates Security, Raleigh, NC Jan2003 – Dec2003

Assistant Site Supervisor

Responsible for Sunstates Security's CPO#2 site under the leadership of Lt. Gail Hilliard.

Accomplish site operations by handling administrative, maintenance, security, and disciplinary issues.

Promoted to sergeant for consistently performing above average in all areas of my job description.

Achieved the Award of Excellence by passing tests on eleven job-related areas.

Working full time while taking nine graduate school hours.

The University of Southern MS, Hattiesburg, MS Augl2001 – May 2002

Graduate Assistant

Responsible for teaching undergraduate courses and running the Technology Resource Center 3 days a week.

Emphasis in Industrial/Manufacturing Engineering.

Taught an undergraduate course in computers (Corel Suite) to 70 students the fall semester of 2001.

Achieved 13 Graduate level hours in cost analysis and control, production technology, motion and time study (with lab) and industrial simulation (with lab) that included plant layout, materials handling, production materials and inventory control.

Zeon Chemical, Hattiesburg, MS Sept2000 –May2001

Manufacturing Engineering Intern

Responsible for specification of instrumentation for process control preparation of appropriation request documents for plant capital projects.

Implemented capital projects on time and under budget.

Redesigned serial number tracking system that helped maintenance dept. save time locating equipment.

International Paper, Madison, NH May2000 – Aug2000

Project Engineering Intern

Responsible for scheduling, planning and implementing the new plant wide maintenance program to be utilized through SAP computer software as well as familiarize personnel on system.

Developed preventative maintenance schedule saving the company money in future repair costs.

Improved profitability by recouping discarded timber.

Army Corps of Engineer, Vicksburg, MS Jan1999 – Aug1999

Engineering Intern

Responsible for handling GIS data from scientists and arrange this data in an interpretable and usable form through the use of ArcView and various other computer programs.

Developed watershed information maps through the use of various computer disciplines.

Contributed to projects by walking the hills of San Diego, CA gathering GIS and vegetation data.

Kincses Tool and Mold Corp, Flora, MS March1997 – June1998

Injection Mold Designer

Responsible as a Plastic Injection Mold Designer who designed to very critical and close tolerance dimensions.

Engineered plastic injection molds to customer specifications to include: all views of design, ordering of BOM, redesign, Electrode design and many other aspects of plastic mold layout design.

Guided tool shop with technical solutions and manufacturing support.

Toyota Motor Manufacturing NA, Erlanger, KY Nov1994 – Feb1997

Manufacturing Engineer

Responsible as a Junior Plastic Injection Mold Designer/Mold Journeyman who designed to very critical and close tolerance dimensions (.0001) utilizing the program CADKEY.

Designed and achieved Bill of Materials, Layouts, Ordering, Electrodes and other mold details.

Guided tool shop with technical solutions and manufacturing support.

Successfully completed CADKEY factory schools in level 2 fundamentals, windows advanced and Fast SURF 3-D surface modeling for windows.

Forman Tool and Mold Corp, St. Charles, IL Sept1992 – Nov1994

Apprentice Mold Maker Tradesman

Responsible as an Apprentice Injection Mold Maker Tradesman in a job shop setting.

Operated vertical and horizontal mills, surface grinder, electrode grinder, 3M fixtures and completed assembly of new molds and maintained existing molds.

Undertook trade school at nights for injection molds while working 50 to 60 hour per week.

Performed CAM set up and break down, blueprint reading, soldering, welding, and mold polishing.

United States Navy, Norfolk, VA May1986 – Feb1992

Sonar Technician on Submarines (Submarines Qualified)

Responsible for the operation/maintenance of the primary acoustic sensors and auxiliary equipment.

Achieved many missions in the Atlantic, North and Mediterranean seas During the “Cold War”, “Desert Storm” and Desert Shield .

Earned three metals, four ribbons and an Enlisted Submarine Breast Insignia “Silver Dolphins”.

oMUC: Meritorious Unit Citation Ribbon, Good Conduct Medal, Expeditionary Medal, National Defense Medal, Sea Service Ribbon (2nd award), Artic Sea Service Ribbon

Attained a secret security clearance and earned an honorable discharge.

USN Schools:

oBasic Electricity and Electronics, Basic Enlisted Submarine School, Sonar Detection/Ranging Set AN/BQQ-5(C), Savin 7020S Copier Factory School, Submarine Repair Parts Petty Officer: HONORS, Enlisted Sonar Principles, Acoustic Analysis Fundamentals: HONORS, Sonar Submarine Subjective Analysis: HONORS.

Activities:

Member of Future Optometrists of America (FOA) at The University of Southern Mississippi, Presidents List, Dean's List, Former President of USM’s Chapter of SME, Former Vice President of Leadership in Phi Theta Kappa (PTK) honor society, Former President of Distributive Education Classes of America (DECA), Nominated Mold Maker Apprentice of the Year, National Bicycle League Florida State #1 in Bicycle Moto Cross (BMX) for two years.

Educational Background

M.S, Engineering Technology – INCOMPLETE, The University of Southern MS, GPA: 3.54 2002

13 credit hours (3.54 GPA out of 4.0).

Taught 70 freshmen introduction to computers Fall 2001.

B.S. Mechanical Engineering Technology, The University of Southern MS, GPA: 3.71 2001

President of the University’s Chapter of Society of Manufacturing Engineers

Managed largest male dorm on campus for two semesters

A.A. General Engineering, Hinds Community College, GPA: 3.5 1999

Special recognition in Phi Theta Kappa (honor society) for high GPA.

Leadership Vice President of PTK honor society.

Trade School Certificate of Plastic Mold Making, College Of DuPage, GPA: 3.79 1996

Received an outstanding achievement award for maintaining a 3.79 GPA over a three-year period while working 50 to 60 hours per week.

Nominated for mold maker apprentice of the year at awards banquet for getting perfect attendance, high GPA, and above average score on certificate exit exam.



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