LeQuenta M. Pickett

**** ****** ***.

Durham, NC 27707

919-***-****

ad3v48@r.postjobfree.com

PROFESSIONAL PROFILE

Organized, dependable professional assistant with 11+years of experience in multiple customer service organizations and companies, which provided services in fields like medical/health, Training, and Accounting.

Seeking a position to combine my administrative skills and passion for helping others to contribute to the success of your business. Can be an asset to your company.

SKILLS

Customer Service

Customer Satisfaction

Communication Skills

Collaborator with cheerful outlook

Data Entry

Time Management

QUALIFICATIONS

●Experienced in conversing with business and patient contacts, performing customer service duties, including data entry, scheduling, medical \ medication chart management, and office support.

●Exceptional customer service skills including mediating and resolving customer service challenges.

●Ability to multi-task to meet demands of rapidly changing environment.

●Experienced in Microsoft Excel, Word, and Outlook.

●Knowledgeable and experienced in accounts payable, bookkeeping, invoicing, scheduling, data entry and record retention.

●Certified in Medical Insurance and Billing, Anatomy and Physiology for the Medical Office Professional, and Medical Administration

PROFESSIONAL EXPERIENCE

Continuing Education Durham Tech College

Apr 20 – Present

AA Medical Mgmt

In Home Aid Home Instead Senior Care

November 2009- March 2020

●Provided companionship for elderly clients.

●Prepared breakfast and lunch daily

●Supervised appropriate medication protocol.

●Oversaw daily personal care.

●Coordinated light housekeeping.

●Arranged transportation for medical appointments.

●Assist clients with bookkeeping.

Customer Service/Receptionist/Data Entry Adecco Temp Agency, Durham

August 2010 – Nov 2011

Biomereieux (Contract employee) 2010-2011

●Tracking medical equipment shipments

●Informing clients regarding recalled equipment and procedures to resolve any issues.

●Front desk employee responsible for first impression of company including acknowledging visitors and providing company information.

Art Institute 2010

●Front desk receptionist providing company information to visitors.

●Coordinated staff meetings.

●Scheduled and set up events for incoming students including preparation of materials for handouts.

●Operated multiple switchboard lines.

Accounts Payable Representative

LabCorp, RTP, NC October 1998- November 2007

●Resolved escalated customer service calls in high volume call center.

●Responded with speed and accuracy to third party collection sites.

●Performed multiple administrative duties.

●Processed batch invoices using HP 3000 system.

●Used PeopleSoft payment application to research and track client’s payments.

●Maintained data for third party collections using MS Excel

EDUCATION/TRAINING

Liberty University, Lynchburg, VA

Currently studying for BS in Healthcare and Management, anticipated graduation end of 2026

Durham Technical Community College, Durham, NC

Certificate, Medical Coding I, 2021

Certificate, Medical Terminology of Anatomy and Physiology,2021

Certificate, Medical Administration December 2012

Certificate, Anatomy and Physiology for the Medical Office Professional, 2011

Certificate, Medical Insurance and Billing, 2010

Shaw University, Raleigh, NC

Coursework in Business Administration

Louisburg College, Louisburg, NC Associates of Arts, Business Administrative May 1995

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