Andrew Stephen Butz

**** ****** **. ********, ** 34711-2843

Email address: ad3v40@r.postjobfree.com

+1-754-***-****

Experience

Experience

TurboTax

Customer Service Representative January 2023 – March 2023

Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

Resolved customer inquiries, complaints, and issues providing insightful solutions.

Remained calm, composed and polite to deescalate aggressive customer behavior.

Referred customers to appropriate departments or personnel to swiftly resolve issues.

Served as friendly first point of contact for customer inquiries.

Educated customers by explaining complex details in easy-to-understand terminology.

Navient

Customer service Representative April 2023 - Sep 2023

Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

Answered inbound calls to greet and assist customers with various needs and questions.

Navigated multiple systems to identify source of issue.

De-escalated customer complaints using specialized communication techniques.

Documented detailed notes in CRM system to track customer interactions.

Remained calm, composed and polite to deescalate aggressive customer behaviorFebruary 16, 2020

• Training followed in Les Cayes/Haiti on the management of a company's financial operations; Marketing and Public relations.

January -March. 2017

• American University of the Caribbean : Attending English program at the center for

Continuing Education.

February-July 2016

• 410 Bridge: English creole interpreter/translator at Medical Clinic Center.

September- December 2016

• Forward in Health (F.I.H): English creole interpreter at Klinik Fonfrèd GCF/FIH

• Propio: English-Haitian Creole interpreter. July – December 2022

Facilitated and supported participation and social communication.

-Interpreted at appropriate language level of students.

- Worked collaboratively to improve operation by offering ideas. Identifying issues and respecting team members.

-Communicated clearly in written English with internal and external customer..

Education

College Alexis TocqueVille Port-Au –Prince, Haiti

High School Diploma: Science Jul 2015

Skills

Account Updating – Team Development – Client Communication – Data Entry – Customer Service – Problem Resolution – Researching – CRM Software

Languages

English, Advanced

French, Advanced

Creole, Advanced

Professional Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

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