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Customer Service Data Entry

Location:
Spring, TX
Posted:
February 24, 2024

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Resume:

Laresha Monroe

Humble, TX *****

ad3v3y@r.postjobfree.com

+1-832-***-****

Work Experience

Export Coordinator

Crane Worldwide Logistics - Houston, TX

May 2022 to Present

Job responsibilities could include preparing export documentation, including letters of credit, master bills of lading and other export compliance documents. You may also prepare cargo, negotiate rates and schedules with shippers and establish route maps. You will communicate with customers about documentation needed and work with them to resolve issues. Invoicing and record keeping will also be among your duties.

Export Coordinator

DSV - Houston, TX

June 2021 to Present

• Processed air and ocean export shipments for base account.

• Document preparation and traffic coordination required to correctly process export shipments in a cost efficient manner.

• Review and prepare documentation for export clearance.

• Confirmed bookings and track and trace shipments. Air Export Operations Specialist

DHL Global Forwarding

May 2014 to Present

Assist with processing of air shipments for an assigned base of accounts under the direct supervision of an Air Export Specialist or Supervisor, Air Export. Assist with duties related to document preparation and traffic coordination required to correctly process export shipments in a cost-efficient manner within Company standards.

Verifying customer information for the operation clerks. Review and prepare and electronically submit all government required documents for export clearance.Tracking shipments and making sure a pod is available in MMS. Uploaded all material receipts and shipping release involved in shipment. Scanning the hawb's in a timely manner to make sure the pre alerts are going out and the KPI is met. Process hawb's for the El Paso and IAH stations. export shipments to different countries, making sure that we have the correct documentation and we provide quality customer service. We provide tracking information and problem solving when necessary.

Import Operations Clerk

Kintetsu World Express

February 2013 to May 2014

Importing and exporting shipments through air and ocean. Dispatching trucking companies to pick up shipments. Contacting airlines inquiring about shipments. Issuing airway bills to customers. Faxing, copying, scanning, answering phones, data entry and customer service. Coordinating ocean deliveries. Verifying if the shipment has been delivered.

Shipping Clerk

Sunbelt Steel

April 2012 to July 2012

Prepared bill of ladings for daily shipments. Invoiced customers for the material they received. Entered orders received in shipping. Scheduled trucking companies for the materials going out for the day. Created custom invoices and Certificate of Orin for international shipments. Keep sales reps updated on the status of their orders. Made sure material was leaving in a timely manner. Conducted safety meetings on a daily basis. Keep up with the material shipped on a daily basis. Shipping and Receiving Clerk

PCPC Direct

November 2011 to March 2012

Received shipments in from the vendors, counted the items and verified the packing slips. Prepared packing slips if the items came in without one. Created commercial invoices for international shipments. Entered the received amounts into excel spreadsheets. Prepared shipments that needed to be shipped using UPS, Fedex, and DHL websites. Did regular cycle counts for the items in inventory and adjusted if necessary.

Shipping and Receiving Clerk

Seamless Solutions

November 2008 to October 2010

Inventory adjustment, shipping out many items and materials, receiving all purchase order, and processing orders, purchasing more supplies on a weekly basis, checking inventory on weekly basis, assisting with processing parts, data entry, customer service, making purchases and receiving purchase orders.

Receiving Assistant

Empire

November 2007 to November 2008

Provide information to Supervisor's and co-workers by telephone, in written form, and in person. Process information by compiling, coding, calculating, auditing and verifying information or data. Interact with computer set up functions, enter data, and process information. Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Office Manager/ Warehouse Manager

BCK Communications

October 2004 to January 2007

Maintained proper inventory levels accurately and efficiently, tracked all shipments to customers; ensured warehouse meets any and all certifications and company standards for safety, efficiency and cleanliness. Assisted with receiving and processing incoming and outgoing order. Assisted with scanning incoming and outgoing box bar codes to audit box locations for shelving, research, retrieval for customer requests. Responsible for ensuring orders were correctly loaded for shipment by safely operating a forklift to load all types of trailers and transporting large and small material from and to each department, delivery trucks and various sites. Analyzed, processed and made improvements, hired, trained, developed and counsel all subordinates, ran all daily operations of the warehouse. Ensured warehouse safety complies with State, Federal & Company standards. Recommended procedures to improve warehouse performance. Managed customer service to improve customer and vendor satisfaction. Responsible for data entry entering jobs into the computer. Assigned access cards to customers. Solving problems for customers that may call in and assisting them with a solution. Answering multiple phone lines. Dispatching the installers that are out at different jobs. Managed other employees in the office, processed payroll checks for the contract workers. Filed timesheets and other important documents, assisted Director of Operations.

Recreation Assistant - Part Time

City of Houston - City of Houston, MS

May 2001 to August 2005

Responsible for numeric data entry for number of people coming into the community center entering in what exactly the people are doing in the community center. Provided customer service by assisting people in the community, answered phone calls from consumers in the community about their suggestions for things in the community and their problems in the community. Maintained and updated files processed all paperwork accepted from consumers. Coordinated recreational activities for the youth in the community. Assisting supervisor with coordinating large functions for the community. Education

Associate in Arts (AA)

National Institute of Technology

June 2003 to March 2004

High school diploma or GED

Bachelor's degree

Skills

• Procurement

• Office manager experience

• Purchasing

• Administrative experience

• Order entry

• Logistics

• Multi-line phone systems

• Dispatching

• Supply chain

• Data entry

• Pricing

• Salesforce

• Zendesk

• SharePoint

• Microsoft Outlook

• Communication skills

• Customer service

• Microsoft Excel

• SQL

• Python

• Accounting

• CMMS

• Accounts payable

• Patient monitoring

• Typing

• ADP

• Negotiation

• Human resources

• Data management

• Google Docs

• Auditing

Assessments

Attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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