Customer Service Business Administration

SOPHIA EXARHOPULOS

*********@*****.*** (***) ***- 2950

EDUCATION

University of Massachusetts: Lowell, MA

B.S., Business Administration (Finance & Management Concentration) May 2020 University of Massachusetts: Lowell MA

M.B.A., Master of Business Administration (Leadership Concentration) May 2021 RELEVANT EXPERIENCE

Baker Tilly, US Jan. 2021- June 2023

Accounting Specialist

• Responsible for execution of customer- related audit deliverables throughout private, EBP, and non- for- profit to assist all engagement teams

• Formatted and imported trial balances for assurance engagements into CaseWare and prepared files to be ready for planning and fieldwork

• Standardized workpaper documentation and programs from PPC to assist in departmental efficiency and consistency

• Work alongside Seniors/Partners to review, edit, format, process and deliver various customer reports following templates and requirements

• Develop best practices and training library for all new hires and interns

• Support and mentor less experienced team members, reviewing work, and provide them with feedback and further training

• Assist on a small team, to manage the Company’s merger and build a cross- walk to convert assurance engagements into acquiring Company’s system

• Utilized and trained department on Datasnipper for Excel to build efficiency in testing Revenue, AR, disbursements, and legal expenses

• Maintained the cash confirmation process using Confirmation.com for the assurance department

• Managed and monitored client’s portal using Suralink to communicate with Clients and download support for testing Market Basket, Lowell, MA Sept. 2012 – March 2021

Checkout Department Assistant Manager

• Train employees in exceptional customer service

• Maintain a neat & organized environment for employees & customers

• Supervise the department to facilitate employee focus

• Reinforce rules and regulations to keep a consistent work experience Customer Service Booth Clerk

• Provide clarity to ensure customer satisfaction

• Balance each register

• Cash and deposit checks

• Calculate gains and losses of the given day

Bravo Pizza, Boxboro, MA Jan. 2018 - Present

Cashier/Kitchen staff

• Coordinate with kitchen staff to properly organize orders

• Complete transactions with customers in a professional & timely manner

• Balance the register at the end of every shift

• Part- time delivery driver

Putman Investments, Andover, MA Jan. 2019 - May 2019 Investor Service Associate (Internship)

• Promote world- class service to shareholders and advisors

• Demonstrate high level of professionalism and confidentiality

• Engaged in supervisor meetings as well as team meetings

• Utilize product knowledge to facilitate financial and non- financial transactions Around the World Travel, Lowell, MA October 2019- March 2020 Travel Agent

• Assist in booking flights, hotels, and car rentals to accommodate each customer and their family members

• Communicate the details of travel guidelines to customers in both Greek and English

• Schedule appointments in a timely manner given different time zones

• Quick to respond to flight conflictions and/or delays and relaying the information to the customer SKILLS

• Organized- Time management, prioritize responsibilities

• Alert & Driven

• Fluent in Greek language

• Effective communicator, written and verbal

• Strong Microsoft Outlook, Word, Excel and PowerPoint skills

• Strategic thinker- thrive on the unknown, the unfamiliar, and the unexpected

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