Team Lead Systems Engineer

Deven Storey

TEAM LEAD - SENIOR SYSTEMS ENGINEER

Denver, CO 303-***-**** *****.******@*****.*** Summary

Highly motivated Team Lead - Senior System Engineer with 15+ years’ experience in enterprise Information Technology environments that focus on ITIL processes. Key skills include Networking, Security, Asset Management, Microsoft Windows 7/8/10/11, Server 2008-2022, Azure, JAMF and both Windows/OSX operating systems. Effectively leading diverse global teams in challenging and dynamic environments.

Skills & abilities

● Assembling and growing high-performing teams

● Inspiring trust and improving organizational integrity

● Results focused

● Collaborative Leader

Experience

Freshworks Team Lead, Senior Systems Engineer 2019 - Present

● Manage build out and planning of 2 different offices in the US including Zoom Rooms, physical security (cloud based camera and access systems) and Network infrastructure.

● Work closely with multiple Global teams on a day-to-day basis, as well as implement and plan large scale projects. (Security, Infrastructure, Application Development.)

● Guide migrations from Google Workspace to Microsoft Azure, verifying use of best practices and industry standards.

● Manage multiple vendors, negotiating and making sure all contracts and payments are up to date.

● Develop systems for everyday IT Operations, asset lifecycle process, automation of user onboarding and offboarding, user problem reporting. Ensure the efficient resolution of problems and build a documentation library.

● Admin roles include Google Workplace Super Admin, Azure Global Admin, Zoom Administrator and Microsoft O365 Administrator.

● Frequent use of PowerShell to write scripts and automate processes.

● Use Azure Active Directory, Roles, and Policies to manage Users and SSO applications. Implementation of Intune Autopilot to configure Microsoft Surface devices.

● Use JAMF to create and push policies, as well as auto deploy Macs. JAMF synced with Azure to provide device management across a hybrid Windows/Mac environment.

● High level of experience with both MacOS and Windows. Long View Systems Systems Consultant 2017 – 2019

● Coordinated with client contacts to determine their needs and methods for support, then communicated this to my team to help develop an IT plan that focused on Continuous Service Improvement with security and high availability being a top priority.

● Built, managed, and patched Windows servers and desktops both in the cloud (Azure) and on premise. Worked with installing/building/managing Active Directory, Citrix, Group Policy, SCCM, DHCP, DNS, WSUS, Citrix, NABLE, INTUNE and WDS for multiple clients.

● Helped to develop a new desk side team to better support our clients. This included projects such as building a document library, creating a Computer Lifecycle Process, and working to make sure every client had an effective imaging solution.

● Assisted network team in troubleshooting and maintaining onsite equipment such as Meraki switches, Fortinet Routers, Cisco firewalls, and WIFI access points. Schlumberger Senior Service Analyst 2012 – 2017

Use ITIL practices to troubleshoot up to 50 daily break/fix situations where uptime is critical.

Proven leadership through mentoring and training 15 new employees.

Deliver advanced Remote Desktop services for two multi-faceted software platforms.

Performed as Back-up Team Lead. Document daily reports at shift change and monitor services management consoles.

Recognized for building productive relationships and collaborating effectively with management and team members.

Certifications

Microsoft Certified: Azure Fundamentals 2019

A+ CompTIA IT Certification 2017

ITIL Foundation Certification 2015

Education

Front Range Community College, Associate Degree 2003

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