Kurt ONeill

Excellence in customer service & sales

Lancaster, NY 14086

ad3v3d@r.postjobfree.com

+1-716-***-****

Take great pride in giving the best in customer experience and satisfaction. I have always been a top performer in sales. My background is in the automotive industry. I have experience in autobody paint and collision and heavy equipment. I migrated over to customer service and sales because I am great at it. I have instant rapport with people and I am a good listener and put people in the right products and / or services.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Management, CSR, Collector and Counselor

( MULTI-ENTITY) Excalibur Capital services .1st National Recovery Solutions . Universal 1. & Collins law

- Minneapolis, MN

October 2002 to Present

Outstanding organizational skills. Have to be PRECISE with money management . .Credit department and Debt Management . Cross-selling and upselling is ESSENTIAL . .Strong negotiation specialist. Pre-charge off (current) and charge off debt, Including out of stat. Planning solutions. CSR, including heavy skip tracing. Elite Collector,

very heavy customer service. Credit card and ACH processing. Performing all areas of collection. B2B collection agencies advocate.. Credit repair full service and counseling. A lot of 3rd party strategies and negotiation .

Assistant manager for Oral care division (PART TIME) YFS Pharmaceutical - Cheektowaga, NY

August 2019 to April 2022

Management and pharma sales. Oral division, call center . Cold calling mostly, new client customer acquisition .and retention.. Highest level of customer satisfaction. Inside / outside sales. Focus was on getting product into hospitals and family practices. Stocking existing facilities. Working with Mckesson and Cardinal, @ of the biggest suppliers of Pharmaceuticals.. Give extremely high customer service (PART TIME )

AAA auto club of Western and Central NY - Williamsville, NY June 2016 to August 2017

New customer acquisition and retention. Upsell and cross sell all AAA products had to offer.. Focus was on new client acquisition and maintaining High level customers. Counter sales and outside sales

Carquest Auto Parts - Cheektowaga, NY

January 1995 to September 2002

Automotive, truck and heavy equipment sales.. Outside sales consisted of existing clients restocking and introducing new products or services available to them. A lot of Hi performance sales to Canadian Clientele. Also had a mini machine shop tp preform basic needs for customers. Test cars for basic check- up. .. Focus was on selling auto,, truck and heavy equipment parts. Education

1 year in Criminal Justice

Bryant & Stratton - Orchard Park, NY

September 2017 to June 2018

12 in graphic art

Allen Central High School - Alden, NY

September 1983 to June 1987

1 year in Criminal Justice

Bryant & Stratton - Orchard Park, NY

Skills

• Telemarketing (5 years)

• Outside Sales (8 years)

• ACH (5 years)

• Cold Calling (10+ years)

• Inside Sales (10+ years)

• Upselling (10+ years)

• Negotiation (10+ years)

• Account Management (10+ years)

• Management (10+ years)

• Business Development (5 years)

• Salesforce (5 years)

• B2B Sales (10+ years)

• Research (5 years)

• Accounts Receivable (2 years)

• Recruiting (1 year)

• Order Entry (10+ years)

• Quality Assurance (8 years)

• Purchasing (2 years)

• CRM Software

• Pricing

• Microsoft Outlook

• Sales Management

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