Michele Rojas

510-***-**** Campbell, CA ***** LinkedIn ad3v2k@r.postjobfree.com

Interior Design Account Executive

A proven design innovator with 20+ years of experience guiding interior construction projects in partnership with 3 Fortune 500 companies. An encyclopedic understanding of home appliances, flooring brands, plumbing products, and window accessories is paired with practical experience navigating building regulations plus negotiating price points and timelines.

Areas of Expertise:

Interior Design • Architectural Design • Customer Service • Interior Sketchups • Space Planning • Flooring Products • Kitchen Cabinets • Plumbing Products • Construction Project Estimating • Interior Building Regulations • Customer Conflict Resolution • Brand Marketing • Shipping Logistics • Inventory Management • Product Lines

Work Experience:

Dal-Tile Corporation— San Jose, CA 10/2019 - Present

The Dal-Tile Corporation is a subsidiary of Mohawk Industries that has the world's top manufacturing volume of flooring and counter tops. Dal-Tile has 1,000+ flooring products, 300 company outlets in North America, and 9K+ employees.

Sales Consultant / Interior Design Consultant

Drive $40K in monthly tile sales for customized home solutions and institutional clients. Transform interiors with 95% porcelain tiles and 5% marble, limestone, and travertine tiles. Interface with 2—3 clients per day in a 900-square-foot showroom logging average appointment of 30-min to 1 hour. Update showroom and 5K square-foot warehouse for 2+ hours per day by labeling inventory, storing inventory, and discarding old samples.

• Maintain 95% satisfaction rating for each customer transaction process.

• Field 20+ telephone inquiries per day of 2—10 minutes, process 10+ daily sample requests via 2—10-minute telephone calls or emails, plus source Salesforce files for 5—6 follow-up telephone calls of 2—10 minutes.

• Process 10—15 order status requests per day via email or via telephone calls of 2—10 minutes. Leverage the Oasis application to reference order statuses, statistical data, and financial data.

• Guide 6—7 residential clients per day through telephone interior design consultations of 15— 30 minutes. Offer design suggestions by assessing photographs for projects averaging 1500 square-feet and costing $700—$10K.

• Harness the Oasis technology product to determine distribution times and prices for Less-Than-Load Shipping ( LTL) business operations including packing, staging, and unloading in partnership with FedEx, Estes, Molo Solutions, Saia, and UPS. Coordinate shipping with 1 off-site warehouse and Dal-Tile locations across America.

• Partner with 30+ Bay Area restaurants per year to design tile arrangements in kitchens, dining areas, and bathrooms that average 3K square-feet per project and cost $6k—$20K.

• Offer design recommendations for 3+ indoor and outdoor fireplaces and fire pits per year.

Key Projects:

- Directed a 2-year $30K customized design portfolio project incorporating luxury brands and covering 2K square-foot of

floor space inside a home in Mexico's Baja Del Norte state.

• Coordinated all shipping and warehousing through San Diego, CA.

- Masterminded a 5K square-foot $20K flooring installation at a pet hospital.

Lowes — Fremont, CA 8/2017 - 9/2019

Lowes Companies is a publicly traded corporation that is the second largest home-improvement retailer in the world behind Home Depot. Lowes stores stock an average of 36K+ items with 2M+ products available through special order.

Kitchen Design Department

Counseled and educated clients in 15+ counter and cabinet design projects per month averaging $15K—$20K aligned with the 20-20 Design Program. Advised design options from a selection of 3—4 cabinet brands represented in the store showroom. Fulfilled 3—4 design consultations per day averaging 1.5 hours that included time and pricing estimates.

• Mapped designs to avoid fire, slipping, and mold spore dangers.

• Formulated projects within California State Building Codes, Americans with Disabilities Act (ADA) regulations, and National Kitchen and Bath Association strictures.

• Stocked showroom inventory and supported customer service in the carpet department.

• Recommended sinks to supplement 144 laminate counter top products from 3 manufacturers.

Plumbing Department

Formatted 10+ bathroom design collaborations per year in accordance with ADA regulations averaging $5K. Incorporated safety features such as shower and toilet grab rails and integrated slip-resistant surfaces.

• Optimized customer purchasing information from the product lines of 3 toilet manufactures and directed shower product sales from in-store inventory and finalized custom shipments from 1 supplier.

Home Decor Department

Navigated 15+ window accessory consultations per day averaging $5K and lasting 15—60 minutes. Identified needed products from computerized inventory of 4.5K+ items from 47 curtain and drape brands, 900+ items from 14 blind and shutter producers, plus 19 window shade makers offering 3K+ items.

• Exceeded monthly target sales quota of $115K by $10K — $15K every month.

• Spearheaded installation lessons and sales presentations for all window accessories.

Home Depot 5/1998 - 8/2017

Home Depot Inc sells company shares on stock markets and is the world's largest home improvement and construction materials vendor. Home Depot sells 2M+ total products, operates 2317 stores, and employs 490K+ workers.

San Jose, CA 6/2013 - 5/2016

Kitchen Designer / Remodeling Consultant-

Performed customer visitations and collaborated with installers and clients to mastermind plans for new kitchens.

• Executed 5+ kitchen remodeling projects per month averaging $25k+ and requiring 1—2 follow-up visits each.

San Leandro, CA 6/2013 - 5/2016

Project Supervisor / Appliance Specialist

Trained sales associates and coordinated quarterly vendor events.

• Climbed to position as the district's #1 appliance salesperson.

Raleigh, NC 9/2003 - 6/2013

Professional Account Sales - 9/2003 - 4/2008

Furnished price quotes, resolved inquiries, and ensured product delivery for commercial clients.

Inventory Specialist - 4/2008 - 2/2011

Scanned and updated in-store stock, presented daily inventory lists to the store manager, and requisitioned supplies.

Sales Associate - 2/2011 - 6/2013

Addressed customer queries and escorted visitors to correct store destinations.

San Ramon, CA 5/1998 - 9/2003

Phone Center Representative - 5/1998 - 4/2000

Sorted incoming inquiries about product pricing and availability, plus processed telephone orders.

Design Sales Associate - 4/2000 - 5/2002

Visited client residences to record sizing measurements for window accessories and interfaced with store customers.

Credit Card Specialist/ District Credit Card Captain - 5/2002 - 9/2003

Opened personal and commercial charge accounts and reported denied credit accounts to district bank manager.

Education:

Chabot College — Hayward, CA

Associate's Degree

• Studied general education and Interior Design

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