Vanessa Hemanes

Houston, Texas

CELL832-***-**** •E-MAIL ad3v2b@r.postjobfree.com

EDUCATION

Genesis Vocational Training

Computer Help Desk Specialist

Certificate

Sharpstown Senior High

Knowledge First Academy

Diploma

SKILLS

Excellent Customer Service, Data entry alpha and numeric 10-key

45-50 wpm, High volume of emails and telephone calls, conflict resolution, account

management, managerial skills, client care, troubleshooting, sales and marketing.

EXPERIENCE

Texas Children’s Hospital 2021 – 2021

Customer Care Representative./Operator 1

Receive inbound calls, transfer as needed. Provide excellent customer service, and patience

under pressure when responding to emergency situations as needed.

Collaborate with other departments to resolve customer issues and concerns.

Maintain a positive and professional attitude at all times.

Continuously improve your knowledge of products and services

Meet or exceed performance targets, such as call volume and resolution time.

Adapt to new technologies and processes as they are implemented.

Participate in training and development programs to improve customer service skills and

knowledge.

Contribute to team goals and initiatives to improve customer satisfaction and retention.

Provide feedback to management on customer issues, concerns, and trends.

Allied Universal Security 2018-2021

Customer Care Support / Security Officer / Supervisor

Respond promptly to customer inquiries and concerns via phone, emails, or chat.

Resolve customer issues and complaints effectively and efficiently.

Manage high volumes of inbound and outbound calls.

Maintain accurate records of customer interactions and transactions.

Provide up-to-date product and service information to customers.

Upsell products and services to customers when appropriate.

Escalate customer issues to the appropriate department or manager as needed.

Ultimate Staffing 2016- 2019

Customer Service Associate/ Data Entry Agent

Communicate with customers regarding toll violations and payments for the Oklahoma Creek

Turnpike. Provide account status and transfer customers to Pike Pass as needed.

Communicate with customers regarding safe issues, provide troubleshooting tips to rectify their

issues, and then schedule a technician to visit their site for repairs as needed.

Process exchange uniform orders for American Airlines.

Telsource Solutions 2013- 2016

Call Center Agent /Data Entry Clerk

Process orders resulting in retail sales for online customers nationwide. 10- key used to access

files. Received incoming calls to locate and access specific accounts and profiles to resolve

customer service issues as needed.

Processed AT & T upgraded orders for business sales. Creating and attaching U-Verse forms and

wave recording files to said orders, in addition to any other clerical duties as needed. 10-key

used for various orders, and upgrades to locate specific accounts.

Uncle Bob’s Self Storage 2010-2012

Relief Manager

Contact customers about online or call center reservations renting storage space and moving

trucks, sell merchandise, update customer files, clean unoccupied spaces, and prepare

paperwork, file leases and other paperwork as needed.

Contact customers about online or call center reservations renting storage space.

Sold merchandise, updated customer files, cleaned unoccupied spaces, and prepared paperwork.

File leases and other paperwork as needed.

Public Storage 2007- 2010

Relief Manager

Contact customers about online or call center reservations renting storage space and moving

trucks, sell merchandise, update customer files, clean unoccupied spaces, and prepare

paperwork, file leases and other paperwork as needed.

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