Warehouse Supervisor Customer Service

A dedicated professional with a history of meeting company goals utilizing consistency and organized practices, skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand

Enthusiastic manager eager too contribute to team success through hard work, attention to details and excellent organizational skills, clear understanding of task and training in skill, motivated to learn, grow in industry. SKILLS

Problem solving Advanced

Attention to details- Advanced

Decision making- Advanced

Analytical and critical thinking- Advanced

Multitasking abilities- Advanced

Excellent communication- Advanced

Goods classification- Advanced

Cargo unloading / loading- Advanced

Document preparation- Advanced

Equipment management- Advanced

Cargo pick up arrangements- Advanced

Cargo shipment weighing- Advanced

Cargo storage and retrieval- Advanced

First Aid / CPR- Advanced

Leadership and people management- Advanced

Project management- Advanced

PAUL MULI MWANZIA

Address: P.O BOX 52, 00519 MLOLONGO - MACHAKOS

Phone: +254*********

Email: **********@******.***

Linkedin: https://www.linkedin.com/in/paul-mwanzia-790659211 WORK HISTORY

JUL - 2022 – CURRENT - Cargo Officer

Africa Flight Services – Nairobi Kenya

Led warehouse improvement initiatives to advance operations efficiencies

Directed delivery trucks to designated areas and helped unload and load goods.

Ensuring cargo aircraft turnaround SLA and KPI’S agreements for customer airlines are met

Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Led project and analyzed data to identify opportunities for improvement

Worked closely with airlines / shippers and all customers to ensure seamless customer service

Preparation of daily or weekly and monthly reports of our performance for easy measure against our KPI’s / SLAS.

Conducted daily shift briefing to team members on all the activities of the day & work load.

Conducted performance appraisals for staffs and supervised over 40 staffs in a shift.

MAY - 2021 - JUN - 2022 - Real Estate Manager

Polmbezi Investiments, Machakos, Kenya

Promptly responded to tenants complaints and concerns over a number of properties

Kept records accurately, detailed and fully compliant with reporting requirements to meet local and national housing requirements

Maintained current contract files as prescribed by company contract policies and procedures

Scheduled outside contractors for major maintenance issues

Delivered emergency 24 – hour on-call service for tenants on building issues.

Kept rental properties in compliance with local and national regulations

Conducted inspection of properties and equipment’s to identify maintenance concerns and direct timely repairs.

Collected and maintained careful records of rental payments and payment dates.

MAR - 2007 - APR - 2021 - Service Delivery Supervisor Dnata Cargo. Dubai U.A.E

Organized ongoing maintenance schedules to boost system performance

Maintained safety compliance to maintain strict standards and protect team members from harm

Enhanced customer satisfaction rating by motivating team members to strengthen quality and increase productivity

Shrunk knowledge gaps with ongoing trainings and close employee mentoring for new and less experienced team members

Kept watchful eye on equipment inventories optimizing work readiness and aligning supplies with specifications for each job

Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time

Conducted daily shift briefing to team members on all the activities of the day

& work load.

Conducted performance appraisals for staffs and supervised over 40 staffs in a shift.

MAY - 2002 – MAR – 2007 - Team Leader

Kenya Airways Handling – Nairobi Kenya

Mentored and guided employees to foster proper completion of assigned duties

Built strong relationship with customers through positive attitude and attentive response

Mentored employees in reaching objectives aligned with company core values

Led team of more than 10 members while providing exceptional customer service

Initiated timely response to emails, voice mails and written correspondences

Conducted trainings and mentored team members to promote productivity and commitments to friendly services

Implemented new working processes to deliver multiple improvements DEC – 2000 – MAY – 2002 - Computer Services Assistant Penka Computer Services – Nairobi Kenya

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Participated in team building activities to enhance working relationships

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record

EDUCATION

OCT -1996 - DEC -2000 - B.A Economics

University of Nairobi

Second Class Honours Upper Division

DEC – 1998 – DEC – 1999 – Certified Public Accounts: C.P.A

Strathmore College – Nairobi

Obtained a pass in section one and two

JAN -1991 – NOV-1994 - Kenya Certificate of Secondary Education (KCSE)

Mean Grade of B- (Minus)

OTHER COURSES / CERTIFICATIONS

Airside safety training

Quality management system training

Management skills training

Safety management system awareness

Aviation security training

Dangerous goods acceptance ( Category 6)

Introduction to team leading

Basic Advance Cargo Tariff

Cargo product knowledge and documentation

Cargo and special load handling

Perishable cargo handling

Airside driving permit license

Introduction to safety management systems ( SMS)

ULD operations certificate

LANGUAGES

English

Swahili

Advanced

Advanced

REFEREES:

1. Charles Gwaro

Export manager

Africa Flight Services - Nairobi – Kenya

Tel:- 254-***-***-***

2. Simon Clarke

Head of Cargo Operations

Dnata Cargo DWC

Tel - +971-*-*******

Mob: +971-*********

3. Francis Mwaniki

Head of AirFreight

(Kenya&EastAfrica) DB Schenker

Tel No:070*******

Contact this candidate