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Customer Service Specialist Live in Norwalk

Location:
Downey, CA
Posted:
February 24, 2024

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Resume:

Marina Michel

323-***-**** ad3v1g@r.postjobfree.com

OBJECTIVE

To obtain a Medical Collections, Billing, and Coder position that will allow me to utilize my experience, medical knowledge, and bilingual ability to help exceed company goals, and contribute to the ethical reporting of account financials.

SUMMARY OF QUALIFICATIONS

Bilingual (English and Spanish) also translation skills

Strong customer service with a proven track record of professionalism and efficiency

Ability to follow simple and complex directions

Able to work well with others in a team oriented environment

Proficient in Microsoft Excel & Outlook

Well versed in Pharmworks & CPR+

WORK EXPERIENCE

Oncology Network of Orange County - Orange, CA June 2015 to April 2023

Reimbursement Specialist II

Collected on all chemo injectables for cancer patients

Worked closely with various insurance companies on all pending claims

Posted incoming checks, worked appeals, and rebills

Researched and resolved various claim issues

Crescent Healthcare, Anaheim, CA September 2006 – December 2013

Reimbursement Specialist II

Successfully conducted all collection and billing functions of department. Met or exceeded daily quota.

Reduced DSO on outstanding balances of various insurance carriers, including both new and old accounts.

Worked closely with insurance company and customer.

Submitted and followed up on claims and appeals resulting in 100% resolution.

Researched and resolved various claim issues, sent tracers.

Reviewed accuracy of refunds, adjustments and payment posting.

Provided precise and accurate report writing.

NSR Medical Group, Downey, CA April 1998 – April 2006

Insurance Coder, Biller, Collector

Accurately coded and reported insurance to ensure integrity of data.

Reviewed and verified various insurances: Private, QME, ML, AME, Medi-care, & E.O.B

EDUCATION

East Los Angeles Occupational Center, Los Angeles, CA

Medical Office Certificate



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