Customer Service Account Manager
Resume:
J
Wanda Johnson
**************@*****.***
Richmond, VA 23223
SUMMARY
I have over 20 years of experience in long term care/customer service and account management. I'm experienced in 2 different types of long-term care systems, Rescot and now currently I'm working with framework. I have excellent communication, written and verbal skills. I have excellent customer service skills. Very attentive, always willing and able to learn, team player. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Verbal and Written Communication
Customer Service
Problem-Solving
Relationship Building
Customer Training
Client Meetings
Excellent Communication Skills
EXPERIENCE
Account Manager
Richmond, Virginia
Partners Pharmacy/ Jan 2014 to Oct 2022
Works cooperatively with consultant pharmacist, and on a case by case basis, assist the pharmacist in reviewing medication room/med cart monitoring emergency drug kits and medication refrigerators
Pursues continuing education in related area via conferences and or seminars
Represent Partners Pharmacy at nursing homes regional corporate
Administrators/Director of Nursing meeting as requested
Communicates with all Partners Pharmacy staff to effectively related facility concern and participate in their resolution,
Works as liaison between Partners Pharmacy and nursing facilities, ensuring effective communications and providing consultant services that will assist the facility in achieving regulatory compliance and maximum quality pharmaceutical needs between pharmacy and facility staff
Coordinates routine visits to assigned facilities for the purpose of ongoing communication between pharmacy and facility staff
Assist in opening (roll-out process) of new customer facilities and the in-servicing required for new pilot projects where appropriate
Trained and have knowledge how to utilize passport machine (a machine that dispense medications) Trained also on cubex machines
Provide ongoing in-service education to customer staff nurses at least quarterly or as requested
Assist in marketing and trade shows when needed
Projects a consistent professional customer relations attitude and promotes a positive image.
Medical Records Specialist Team Leader
Richmond, VA
Partners Pharmacy/ Jan 2007 to Jan 2014
Assisted in starting up Partners Pharmacy, i.e
Inputting all medications in system for inventory, put up cubicles, painted, figure out framework, set up facilities in framework, assisted with billing etc
Input all ancillary orders for all accounts
Review and resolve all Medical Records issues
Worked as the IT Specialist for 2 years, handled all IT issues dealing with framework
Process end of month reports and email to DON's and Consulting Pharmacist
Assist in helping write up different procedures that are needed within the pharmacy
Print monthly paperwork for facilities i.e
POS/MAR/TAR and behavioral monitoring forms
Whenever there are discrepancies on POS regarding medications I discuss with Order entry
Track the returned yellow edits and track the signed copies
Performs internal audits regarding paperwork
Medical Records Supervisor
Richmond, VA
NeighborCare/Omnicare/ Jan 1998 to Jan 2007
Managed over 60 long term care facilities
Organized all implementations for with AM and Directors
Supervised 7 people in department
Visit facilities whenever there were issues with medical records
Served as IT rep for pharmacy, worked closely with corporate IT
EDUCATION AND TRAINING
Information Technology
America Online University - Jan 2008- 2010
King William High School- Jan 1984-1988
King William, VA
INTERESTS
Computers, sports, traveling, enjoy being with my family and friends, attending church and singing, involved in several committees in church. Active in my community.
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