J

Wanda Johnson

804-***-****

ad3v17@r.postjobfree.com

Richmond, VA 23223

SUMMARY

I have over 20 years of experience in long term care/customer service and account management. I'm experienced in 2 different types of long-term care systems, Rescot and now currently I'm working with framework. I have excellent communication, written and verbal skills. I have excellent customer service skills. Very attentive, always willing and able to learn, team player. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Verbal and Written Communication

Customer Service

Problem-Solving

Relationship Building

Customer Training

Client Meetings

Excellent Communication Skills

EXPERIENCE

Account Manager

Richmond, Virginia

Partners Pharmacy/ Jan 2014 to Oct 2022

Works cooperatively with consultant pharmacist, and on a case by case basis, assist the pharmacist in reviewing medication room/med cart monitoring emergency drug kits and medication refrigerators

Pursues continuing education in related area via conferences and or seminars

Represent Partners Pharmacy at nursing homes regional corporate

Administrators/Director of Nursing meeting as requested

Communicates with all Partners Pharmacy staff to effectively related facility concern and participate in their resolution,

Works as liaison between Partners Pharmacy and nursing facilities, ensuring effective communications and providing consultant services that will assist the facility in achieving regulatory compliance and maximum quality pharmaceutical needs between pharmacy and facility staff

Coordinates routine visits to assigned facilities for the purpose of ongoing communication between pharmacy and facility staff

Assist in opening (roll-out process) of new customer facilities and the in-servicing required for new pilot projects where appropriate

Trained and have knowledge how to utilize passport machine (a machine that dispense medications) Trained also on cubex machines

Provide ongoing in-service education to customer staff nurses at least quarterly or as requested

Assist in marketing and trade shows when needed

Projects a consistent professional customer relations attitude and promotes a positive image.

Medical Records Specialist Team Leader

Richmond, VA

Partners Pharmacy/ Jan 2007 to Jan 2014

Assisted in starting up Partners Pharmacy, i.e

Inputting all medications in system for inventory, put up cubicles, painted, figure out framework, set up facilities in framework, assisted with billing etc

Input all ancillary orders for all accounts

Review and resolve all Medical Records issues

Worked as the IT Specialist for 2 years, handled all IT issues dealing with framework

Process end of month reports and email to DON's and Consulting Pharmacist

Assist in helping write up different procedures that are needed within the pharmacy

Print monthly paperwork for facilities i.e

POS/MAR/TAR and behavioral monitoring forms

Whenever there are discrepancies on POS regarding medications I discuss with Order entry

Track the returned yellow edits and track the signed copies

Performs internal audits regarding paperwork

Medical Records Supervisor

Richmond, VA

NeighborCare/Omnicare/ Jan 1998 to Jan 2007

Managed over 60 long term care facilities

Organized all implementations for with AM and Directors

Supervised 7 people in department

Visit facilities whenever there were issues with medical records

Served as IT rep for pharmacy, worked closely with corporate IT

EDUCATION AND TRAINING

Information Technology

America Online University - Jan 2008- 2010

King William High School- Jan 1984-1988

King William, VA

INTERESTS

Computers, sports, traveling, enjoy being with my family and friends, attending church and singing, involved in several committees in church. Active in my community.

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