Delivery Driver Customer Service

ERIC ORTEGO

*******************@*****.*** 337-***-**** Opelousas, LA

Summary

Self-motivated Driver and College Student recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries. My school is completed online so it will not interfere with any schedule.

Skills

Order Picker

Materials Handling

Forklift

Microsoft Word

Freight Experience

Delivery Driver Experience

Warehouse Management

Packaging

Manufacturing

Load & Unload

Machining

Inventory Control

Logistics

Maintenance

Merchandising

Lawn Care

Quality Inspection

Clamp Truck Experience

Warehouse Distribution Experience

Cleaning Experience

CNC

Handyman

Loader Operation

Heavy Equipment Operation

Pallet Jack

Warehouse Experience

Order Picking

Reach Truck

Shipping & Receiving

Assembly

Moving Experience

DOT Compliance

Daily Logging

Materials Transport

Vehicle Maintenance

Passenger Assistance

Revenue Generation

Vehicle Inspection

Appointment Scheduling

Equipment Operation

Processes and Procedures

Staff Development

Time Management

Valid Driver's License

Traffic Law Observation

Passenger Support

Route Determination

Navigational Systems and GPS

Heavy Lifting

Safe Driving Techniques

Vehicle Inspections

Clean Driving Record

Route Planning

City and Non-City Driving

Safety Protocols

Safety Management

Safe Driving Practices

Problem-Solving

Schedule Management

Punctuality

Transportation

Customer Service

Strategic Planning

Experience

~ Cash Saver Grocery Store Opelousas, LA Produce Associate 02/2024 - Current

Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.

Monitored work environment to maintain safety, cleanliness and organization.

Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.

Inspected products for quality assurance, removing any damaged or spoiled items from inventory.

Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.

Utilized pallet jack to move large quantities of produce from receiving area into storage areas.

Prepared cut vegetables and fruits and packaged for purchase.

~The Refinery Opelousas, LAResident Driver 10/2023 - Current

Delivered goods and services to customers on time and in excellent condition.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Documented daily mileage, gas, and other data.

Adhered to company policies and procedures related to safety and security standards.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Delivered packages to customers in a timely and efficient manner.

Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

Secured merchandise, avoiding damage during transportation.

Performed pre-trip inspection checks and reported problems to supervisor.

Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Picked up clients from specific locations to transport and drop off at destinations.

Maintained accurate logs of vehicle inspections and repair status.

Assisted with loading and unloading freight when necessary.

Saved fuel by leveraging GPS to identify faster routes.

~BC Kegs Opelousas, LA Delivery Driver 08/2009 - 06/2022

Delivery, setting up, troubleshooting, picking up and loading box kegs

Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Transported and safely delivered items to prevent damage or loss.

Drove safely in all weather conditions including rain, snow, sleet, ice.

Navigated routes with relevant map programs and GPS systems.

Received daily delivery instructions and route assignments from dispatch.

Loaded, secured, and unloaded cargo in a safe and timely manner.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Provided excellent customer service by answering inquiries about products or services being delivered.

Handled merchandise in accordance with product handling standards.

Obeyed traffic laws and follow established traffic and transportation procedures.

Delivered rush merchandise on tight schedules to meet customer targets.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Loaded trucks and safely secured merchandise to prevent damage during transportation.

Adhered to all applicable traffic laws while driving delivery vehicle.

Verified deliveries against shipping instructions prior to delivering to customers.

Utilized street maps to plan and determine most efficient routes.

Notified customers of delays to decrease calls to support.

Inspected vehicle and maintained gas, oil and water levels.

~Hawkboyz Moving Dallas, TX Mover/Packer 02//2009 - 06/2013

Driving, packing, moving

Lifted heavy objects using correct lifting techniques to avoid injury.

Transported furniture, appliances, boxes and other items from one location to another in a timely manner.

Loaded and unloaded company trucks with tools, equipment and furniture.

Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.

Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.

Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.

Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.

Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.

Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.

Followed customer instructions about placement of items and special considerations for handling.

Communicated with customers regarding moving needs and deadlines.

Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.

Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.

Assembled furniture at the customer's new residence or business premises.

Labeled packages and boxes to keep track of client items.

~Schlitz Opelousas, LA Forklift Operator 06/1998 - 01/2009

Loaded pallets onto trailers for shipment.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Ensured safety procedures were followed when operating forklifts.

Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.

Maintained current forklift training and certification as required by company policies.

Performed daily maintenance checks on forklifts to ensure optimal performance.

Transported materials between storage areas, loading docks and delivery vehicles as needed.

Transported material to correct locations and documented inventory changes.

Communicated with supervisor and other warehouse staff to coordinate work.

Complied with safety regulations at all times while operating heavy machinery like forklifts.

Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.

Followed standard work instructions accurately when picking, sorting, staging and scanning products.

Packaged, labeled and tagged goods before transfer.

Used handheld scanners for warehouse management system compliance.

Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.

Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.

Reported safety and quality issues to management.

Inspected lifts before use to prevent damage to goods.

Checked shipments for damaged or incorrect items.

Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.

Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.

Education and Training

Full Sail University Winter Park, FLAssociate of Arts in Digital Cinematography Expected in 03/2025

Opelousas senior high Opelousas, LAHigh school diploma05/1999

Certifications

Driver's License, 10/01/23, 08/01/29

Contact this candidate