T h e o d o r e . R o o k s @CSLPLASMA.COM E x t : 7 1 7 - 2 1 0 - 7 0 0 6

Theodore Rooks

Accomplishments

Distinguished and reliable work history over 38 years and 20 years costumer service experience.

Created new team practices that reduced safety incidents at DRMO while improving the ratio of recovered products vs destroyed products. This increased the total yield of our facility.

Multiple peer designated employee of the month awards at Telcris. Management & Job Experience

Proven Assistant Center Manager Helping companies translate business goals into reality

- CSL Mechanicsburg 2017 - Present

Communicates training status and trainee needs to leadership team and recommends developmental activities needed.

. Maintain company area Technical Training & Leadership certifications

. Ability to compose materials such as detailed reports, work-related manuals and/or make presentations outside of immediate work area

. Design and develop training content for Pinnacle training program. Coordinate with various CSL Plasma

Departments, including TL&D, to ensure that content meets organizational needs. Recommends enhancements to

training program content, course design, technology and instructional methods to achieve training objectives.

Assess employee training progress through a variety of methods including observation, surveys and employee

interviews. Revises or recommends changes to training methods. Responsible for making decisions that affect

employee training plan and training progression.

Ability to make decisions which have significant impact on the department’s creditability, operations and service.

Senior Processing Tech - CSL PLasma– Mechanicsburg, PA December, 2017– Present

Cross trained to DST and reception.

Quality team member.

Lead Processing Tech - Telcris– Harrisburg, PA September, 2013– November, 2017

Cross trained to Phlebotomy, DST, Reception, and Machine Tech.

Trusted as a trainer to every area of production and ensured that new employees followed company SOPs.

Supervisory Janitor – ABM Janitorial Services – Harrisburg, PA Aug, 2013– September 2015

Night Shift Supervisor of Janitorial staff at nursing home. Responsible for spot checking and ensuring completion of work by other Janitors.

Worked closely with nursing staff. Reported violations by nursing staff to superiors.

General supervisor of Operation- Act as lead supervisor in ensuring the day-to-day activities of center operations are compliant with Standard Operating Procedures (SOPs) and applicable federal and local regulations as well as HR policies. Advise management of ER issues or escalated donor issues.

2 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions. 3 Develop donor flow knowledge and assist with identifying problem areas and implement corrective action as needed with Management oversight. Ensure excellent customer service by all staff.

4 Partner with center management in collecting and analyzing data to support continuous improvement and meet center production goals.

5 Partner with center management so that the center is “inspection ready” at all times and customer requirements meet the safety of donors and employees including compliance with OSHA regulations.

6 Collaborate with management to understand and determine center financial responsibility including budgets, forecasts and financial impact to business including center production goals. 7 Participate with management in the recruitment and selection of center operation staff and in conducting performance appraisals and performance feedback. 8 Assist management with audits by working with center quality and quality assurance team to develop effective corrective action plans to address any areas of deficiency. 9 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

10 Occasionally act as back-up manager in absence of Assistant Center Manager. 11 Must successfully complete the leadership development program and be able to relocate within 12 months.

12 Maintain confidentiality of all personnel, donor and center information. 13 May be cross-trained in other areas to meet the needs of the business. 14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

15 Perform other duties, as assigned, to support business needs Hazmat Specialist – Norfolk Environmental Systems. – Norfolk, VA Jan, 2012– July 2013

Generated manifests, Identified Items for disposal, Tag & Palletized by placard. Team functioned with no direct supervisor, ensured team motivation through positive communication. Warehouse Supervisor – Defense Reutilization and Marketing Office – Department of Defense–, Norfolk, VA August, 2004 – April, 2011

Supervisor three work areas ensuring efficiency through communication with area Leads. Created schedules of all 20 personnel while staying within company targets.

Maintained discipline through verbal and written communication with members of loading, unloading and screening teams.

Adjusted team Manpower based on daily work load and company targets.

Supervised material flow, maintained accurate stock records, and global order fulfillment.

Delivered timely quarterly, monthly, and daily reports on sales figures, client tracking, and employee hours.

Skills

Proficient with word, excel, and PowerPoint, critical thinking, decision making, professional written and oral communication, team motivator, budget and manpower analysis. Education

High School Diploma– Harrisburg High, Harrisburg, PA 1981 Hydraulic specialist– US Air Force, Arnold Air Force Base 1981

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