Post Job Free

Resume

Sign in

Operations Manager Customer Experience

Location:
Springfield, OR
Salary:
75000
Posted:
February 24, 2024

Contact this candidate

Resume:

ROBERT MICHAEL CANTRELL

**** ********* *****, ***********, ** · 541-***-****

ad3v0c@r.postjobfree.com

Motivated and adaptable professional with a strong background in operations, inventory control, workforce planning, logistics, relationship skills, front line supervision of staff and warehousing knowledge. Competent to enhance efficiency, collaborating with teams to achieve common goals, and improving the overall internal and external customer experience. Proven track record of problem solving to build the desired outcome for all stakeholders. EXPERIENCE

Senior Operations Manager

GloryBee Foods, Eugene, OR

August 2021 – September 2023

• Direct oversight of production and warehousing activities, providing hands-on involvement in managing critical aspects of the company's operations.

• Aligned production and warehouse goals to increase output, decrease errors and meet customer requirements.

• Coached and developed employees to achieve leadership fundamentals and build a strong culture.

• Cross collaboration with supply chain, sales, production planning and quality assurance to optimize operations. Strategic Operations Manager & Warehouse Manager

GloryBee Foods, Eugene, OR

August 1997 – August 2021

• Expertise in strategic operations management and warehousing.

• Management of distribution for route delivery to customers for CDL drivers.

• Communication and negotiation with shipping and logistics vendors.

• Engagement in safety programs to ensure compliance and training.

• Optimization of staffing to meet increased customer demands.

• Understanding of inventory, cycle counting and best practices to ensure accurate order processing. EDUCATION

Associate in business from Lane Community College, Eugene, OR 1987 SKILLS

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint): Use of tools for data analysis, and communication.

• Lean Training (advanced): Process optimization and efficiency improvement.

• HACCP and Food Safety Trained: Understanding of compliance with food safety regulations, critical to operations.

• Process Flow Chart and SOP Creation: Ability to document and optimize processes, essential for efficiency.

• Forklift Certified: Practical knowledge of equipment operation for warehousing and logistics.

• Extensive Leadership Training Including Gallup Strengths Knowledge: leadership skills and understanding of team dynamics, which is vital for front-line supervision and collaboration. 2



Contact this candidate