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Customer Service Specialist

Location:
St. Louis, MO
Posted:
February 24, 2024

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Resume:

CONTACT CELL:314-***-**** EMAIL: ad3v0b@r.postjobfree.com ST.LOUIS, MO

STRENGTHS : COMMUNICATION SKILLS TIME MANAGEMENT STRATEGIC THINKING TASK DRIVEN SALES

PROFILE

Entrepreneurial spirit with experience in marketing, advertising, sales and great customer service. Three words that describe myself are reliable, respectful, and outgoing. I am a good collaborator and can also stand on my own. I follow directions and retain information easily. I am determined and can do anything I set my mind to. A saying that has stuck with me is “eyeballs equal money.” The more eyeballs you have on a product/service the higher the potential conversion to a sale/client/ endorsement. This mindset has driven me through my endeavors. EDUCATION

Southeast Missouri State University Cape Girardeau, MO May 2020 Bachelor of Science in Mass Communications

Major: Advertising/Marketing Minor: Entrepreneurship Real Estate License Washington Oct 2021

Real Estate License Missouri Feb 2022

JOB EXPERIENCE

Realtor Berkshire Hathaway Alliance St. Louis, MO Feb 2022- present

• Represent clients in real estate transactions

• Lead negotiations and contractual obligations

• Guide clients through the process of buying/selling property from start to finish

• Host open houses to gain exposure

• Design marketing materials that create brand recognition Host Trainer 801 Chophouse St. Louis, MO January 2022- Present

• Greet guest and set tone for experience as first point of contact

• Book reservations and answer the phone to assist with any questions or accommodations

• Discuss minimums, deposits, and go over contract obligations for private dining and events

• Train all new hire hosting staff on required duties Sales Consultant CYS Group Inc Pullman, WA June 2020 - Dec 2021

• Set up and conduct virtual appointments to view portfolios, explore product add-ons and create and process customized orders

• Record detailed notes to ensure information and purchase is carried out correctly

• 5 appointments per day, back to back, 90 minute durations

• Company average per client: $850.00 Personal average per client : $1,100.00 Server Texas Roadhouse Cape Girardeau, MO Nov 2017- March 2020

• Juggle multiple tasks

ALEXIS ACKERMAN

• Train new employees

• Meet standards that are expected for overall and day to day work

• Earn tips through taking care of guests through entirety of visit Server Boundary St. Louis, MO Summer 2018

• Studied items to enhance background knowledge on demand being sold

• Provide fine dining experience

• Communicate needs of guests to the kitchen, bar and managers Server Applebees Cape Girardeau,MO Sep 2016-Dec 2017

• Followed opening and closing procedures

• Worked long hours

• Adapted to constant change in management

Field experience

Promotion Team Member The Arrow: Southeast Missourian Multimedia Publication Cape Girardeau, MO Aug - Dec 2019

• Collaborated with marketing team to develop strategies to drive traffic

• Organized budget, catering, venues, guest lists and event timelines

• Presented constructive criticism regarding products biweekly

• Coordinated and delegated public events

Promotion Intern Southeast Missouri State University Cape Girardeau, MO Jan- Dec 2019

• Developed a proposal to launch a redesigned marketing plan for events to the Marketing Department Chair

• Created a promotional campaign to enhance brand awareness

• Collaborated with staff to strategically pin point problems and implement solutions

• Provide fresh, innovative and creative ideas

CONSULTING EXPERIENCE

Event Planner Cicis Pizza Cape Girardeau, MO Aug - Dec 2019

• Planned, executed and supervised an event

• Communicated with owners to devise a solid plan to carry out

• Created promotional material

• Recruited vendors set up booths/ cross promotion

• Surpassed goal to increase sales

• Decorated event space

Marketing Strategist Annie Laurie’s Antiques Cape Girardeau, MO Aug- Dec 2019

• Developed new marketing strategies to increase brand awareness

• Provided an increase in sales

• Executed social media challenges to get more consumers involved with the client Social Media Coordinator Contracted St. Louis, MO Feb 2022-Present

• Create social media content to drive client’s business

• Focus on client’s goals for their social media and execute a strategy to help surpass the goals

• Create videos/posts/captions/content

REFERENCES

Available upon request



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