MARCELLA ANTONETTE GRAHAM

Bojay's Apartment

Anchovy PO

St. James

Jamaica WI

876-***-****

ad3uzx@r.postjobfree.com

CAREER OBJECTIVE

To work assiduously to help secure employment with a reputable firm, where I am able to utilize my experience and skill to help in making the firm a place where customers are satisfied with goods/services.

WORK EXPERIENCE

Advanced Call Center Technologies, Barnett Tech Park, Montego Bay, St. James (June 2023- January 2024)

Customer Service Representative/ Loyalty and Rentnsion

●Providing world class customer service.

●Answering and assisting inquiries about billing, technical and general service questions.

●Advising customers about orders made and the expected delivery date.

●Assisting with refunds or credits when needed.

●Reconnecting services.

●Help assist customers with choosing the right package according to their needs.

●Providing available offers to customers in hopes of them keeping their current service.

●Helping with getting service removed when all options to help customers to keep service are brought forward and they still refuse to keep service.

●Helping customers who want to migrate from one service to another.

Professional Marketing Associates, Montego Bay, St. James ( February 2023- March 2023)

Telemarketing (Outbound Agent)

●Contacting potential leads to make inquiry about the type of Services they use.

●Offer service to the final decision marker based on the type of service they use.

●Collect relevant information from the decision maker to make the lead.

Contax 360 BPO Solutions, Montego Bay, St. James (October 2022-January 2023)

Tier 1 and 2 Trained Agent, chat and phone trained

●Corresponded with customers through various channels.

●Respond to customers' inquiries.

●Provided assistance to customers on orders they made.

●Provided information about the different products and services provided.

EDUCATION

●Ebony Park HEART Academy – Horticulture Turf Management Trainee 2021- 2022

National Council on Technology and Vocational Education and Training (NCTVET) Certificate - Level 3 (pending)

●Ebony Park HEART Academy – General Agriculture Trainee 2018-2019

National Council on Technology and Vocational Education and Training (NCTVET) Certificate - Level 2

●Claude McKay High School 2013-2018 – School Leaving Certificate

Caribbean Secondary Examination Council (CSEC) – Mathematics, English Language, Integrated Science, History, Biology, Office Administration and Agricultural Science.

SPECIAL ATTRIBUTES

●Effective Communication Skills – both written and orally

●Problem solving and decision-making skills

●Leadership skills

●Optimism

●Willingness to learn

●Adaptability

●Flexibility

SOFTWARE APPLICATION

●Microsoft Excel

●Microsoft Word

●Microsoft Publisher

●Microsoft PowerPoint

CO-CURRICULAR ACTIVITIES & AWARDS

●Most Outstanding Trainee (Goat and Sheep Unit) - 2019

●Certificate of Recognition (Employability Skills) - 2019

●Denbigh Agricultural Show, Cattle Trainer Category 56 (2nd Place) 2019

●Top Physics Student – 2017-2018

SPECIAL INTERESTS & HOBBIES

●Reading

●Surfing the net

●Landscaping

●Agriculture

REFERENCES

Mr. Calvin Weise

Deputy Manager/ Acting Principal Ebony Park HEART Academy

Tollgate PO

Clarendon

Tel: 876-***-****

Kadiane Campbell

Supervisor Advanced Call Centre Technologies

Point District

Point PO

St. James

Tell: 876-***-****

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