Maria T. Wagner

908-***-****

ad3uzr@r.postjobfree.com

Education

Bachelor of Arts - Rutgers University – New Brunswick, NJ

●Able to prioritize and manage multiple projects concurrently.

●Experience with Workday/HRIS

●Bi-lingual (English/Spanish)

●Solid knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook

●Service Now

South Hunterdon Regional School District – Interpreter & Bi-Lingual Administrator

October 2022 – June 30 2023

●Interpreter & translator for the South Hunterdon School District community of teachers and Spanish speaking parents.

●Assist the Administration in navigating issues with parents and students, by communicating and bridging the language gap.

●Perform HR functions.

●Translate teacher documents, fliers, and correspondence.

●Interpret for parents on their students’ IEP plans, and general school information.

●Daily interaction with parents and students both English and Spanish speaking.

●Manage schedule and answer calls and correspondence.

Sanofi - Supervisor - HR Shared Services

October 2018 – December 2020

●Managed a team of 8 agents at the myHR Contact Center, supporting Sanofi US, (100K employees) Canada, Chattem & Puerto Rico employees. myHR Agents fill the gap, ensuring Sanofi employees are satisfied when navigating Well and Healthcare plans, Compliance, Onboarding, Payroll, Staffing, Stock Options, Retirement, Workday processes, and General HR Inquiries.

●Strong communications, decision-making, and problem-solving skills to ensure accurate tracking of HR metrics and programs. (Avaya CMS Supervisor).

Sanofi - Tier 1 Agent & Team Lead - February 2015 - September 2018

●Tier 1 Agent, and mentor and resource for myHR Tier 1 Agents; ensuring compliance with our targeted SLA’s resulting in greater team member problem solving and communications.

●Guided employees and managers on navigating HR Record and Knowledge Base Tool (myHR Portal, Neocase, and Workday).

●Received and processed employee data change requests, and escalated issues as necessary.

●Supervised File Room Coordinators.

Sanofi - Tier 1 Agent - January 2014 - January 2015

●First point of contact and mediator for Sanofi US, Canada, Chattem, and Puerto Rico employees, including Workday modules (Recruiting, Position Management, Performance, Talent, and Employee Core Data). Manage HR File Room Coordinators, who research and gather necessary files for Legal, HRBP’s, and employees as required.

●Guided employees and managers on navigating HR Record and Knowledge Base Tool (myHR Portal, Neocase, and Workday).

●Received and processed employee data change requests, and escalated issues as necessary.

●Handled all aspects of the File Room, and streamlined the process for quicker turnaround time.

Counterpoint Language Consultants – Office Assistant & Interpreter – 2002 -2013

●Manage process flow, intake, assignment, and follow up of all incoming client requests for translation and interpretation services.

●Provide customer communications, problem resolution, and follow up for our clients, which include attorneys, courts, hospitals, Insurance, and pharmaceutical companies.

●Responsible for interviewing and assigning qualified interpreters and translators to our clients.

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