PRISCILL

A

REAP

ad3uzn@r.postjobfree.com

803-***-****

York, SC 29745

Versatile Patient Care Associate possessing first-rate communication skills and personable demeanor demonstrated across 17 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, records management and industry software applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL SUMMARY

Carolina Blood And Cancer Care - Medical Office Assistant 1583 Health Care Dr. Rock Hill, SC 29732 • 10/2022 - Current WORK HISTORY

Placed new supply orders, managed inventory and restocked clerical spaces.

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Received and routed laboratory results to correct clinical staff members.

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Managed office bookkeeping with insurance billing and patient payments.

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Coordinated patient scheduling, check-in, check-out and payments for billing.

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Performed various administrative tasks by filing, copying and faxing documents.

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Prepared and processed patient referrals and transfer requests.

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Completed administrative patient intakes with case histories, insurance information and mandated forms.

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Answered phone calls and messages for 8-physician Cancer Treatment medical facility, scheduling appointments, and handling patient inquiries.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Reconciled daily payments received and prepared deposits for smooth office finances.

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SKILLS

• Patient History Collection

• Medical Record Confidentiality

I have been assisting my

Fiancee with his Home-hemo

Dialysis

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• Patient Charting

• Biohazard Waste Disposal

• Medical Records Verification

Patient Data Management

System

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Documentation and

Recordkeeping

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• Schedule Management

• Office Coordination

• Tact and Diplomacy

• Team Leadership

• Patient Referral

Knowledge of HIPAA

Regulations

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• Emergency Procedures

• Medical Records Management

EDUCATION

York Technical College

Rock Hill, SC • 06/2008

National Registered

Emergency Technician :

Medial

York Comprehensive High

School

York, SC • 06/1996

High School Diploma

Metrolina Eye Associates - Patient Service Representative 724 Arden Lane Suite 120, Rock Hill, SC 29732 • 06/2022 - 10/2022

• Adhered to strict HIPAA guidelines to protect patient privacy. Obtained pre-authorization from insurance companies ahead of medical services.

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Organized and maintained patient chart filing system to promote quick data finding for staff.

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Provided prompt, polite and professional in-person and telephone customer service.

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Frequently double-checked patient histories and current information while scheduling follow-ups and other

appointments.

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Updated patient information and insurance details for accurate electronic medical records.

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Answered incoming calls, scheduled appointments and filed medical records.

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Delivered support to medical staff in completion of patient paperwork.

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Handled customer service inquiries in person, via telephone and through email.

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• Engaged with patients to provide critical information. Followed document protocols to safeguard confidentiality of patient records.

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Compiled and maintained patient medical records to keep information complete and up-to-date.

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Verified patient insurance eligibility and entered patient information into system.

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Managed patient registration process, confirming data accuracy and completeness.

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Worked with patients to ascertain issues and make referrals to appropriate specialists.

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Provided exceptional customer service to patients, answering questions and addressing concerns.

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• Greeted and assisted patients with check-in procedures. Built and maintained positive working relationships with patients and staff.

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Trained new staff on filing, phone etiquette and other office duties.

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Riverview Medical Center - Front Desk Team Leader

1393 Celanese Rd. • 03/2012 - 10/2019

Chester County EMS - National Registered Emergency Technician

514 A Government Drive, Chester, SC 29706 • 06/2008 - 01/2013

Oversaw fast-paced front desk operations and guests' needs at busy facility.

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Increased customer service success rates by quickly resolving issues.

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Answered customer telephone calls promptly and

appropriately handled needs.

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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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Performed wide-ranging administrative, financial and service- related functions.

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Maintained clean and organized front desk areas to uphold polished company image.

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Ordered and distributed office supplies while adhering to fixed office budget.

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Utilized communication devices to maintain contact with supervisors.

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Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.

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Immobilized patient for placement on stretcher and ambulance transport.

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• Responded to 911 calls for medical emergencies.

• Assisted with lifting and moving patients.

• Delivered emotional support to patients and families.

• Conducted patient intake and triage procedures.

Assessed medical conditions of patients in pre-hospital settings.

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Administered CPR, oxygen and other life-saving medical treatments.

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Observed patient behavior to report changes to medical personnel.

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Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and

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Carolina Gardens Assisted Living Alzheimer's Unit - Patient Care Associate

1020 North Congress Street, York, SC 29745 • 07/2006 - 06/2008

non-invasive blood pressure monitoring systems.

• Liaised between nurses, physicians, patients and visitors. Maintained clean and sanitary environment in emergency department to meet hygiene measures.

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• Educated public on emergency medical services.

• Trained new EMTs on proper protocols and procedures. Followed all safety protocols and took necessary precautions while providing care.

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Handled patient transfers from one medical facility to another.

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Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

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Maintained clean and safe environment to promote patient safety and comfort.

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• Supported needs of 20+ residents under long-term care. Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

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Facilitated personal hygiene management, feeding and ambulation.

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Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

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Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.

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Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

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Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.

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Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

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Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

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• Answered patient assistance calls, assessed needs, and offered qualified support.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

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Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

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Upheld infection control and prevention policies across different patient-facing areas.

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Helped patients with self-feeding and assisted feeding, based on individual needs.

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Organized and replenished unit supplies to maintain team readiness for expected demands.

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Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

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