Summary

Customer service representative for over 20 years, able to resolve customer concerns and problems quickly and efficiently. I am very out going fun-loving and a hard working individual. I pride my self on customer service While building relationships.

Skilled and professional opening shift manager as well with 3 years of experience managing teams organizing and tracking reports, ensuring efficient operations, and participating in training sessions Experience

Capstar Bank Lawrence burg, Tn

Bank teller 10/2023 - Present

Greeting all customers, while handling all customers needs efficiently. This is done while following all bank procedures and policies for safety measures. answering phones, filing GL's, balancing my till, keeping count of cash flow. And guiding customers to proper departments for their banking needs, all while giving great customer service. Wendys Columbia, Tn

Manager 07/2021 - 08/2023

Aligned departmental policies and practices with company standards to improve efficiency and customer service Lifted the morale of employees by improving efficiency and boosting employee job satisfaction Reduced employee turnover by 5%, resulting in a 10% increase in productivity Wendys Kissimmee, Fl

Customer service 11/2015 - 08/2017

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 5 % annually Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Developed relationships with many new staff members, and assisted numerous existing staff members in their career development

Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Home instead Fort Walton Beach, Fl

Resident assistant 05/2011 - 09/2015

Arranged daily activities, outings, and events for residents Provided a high level of customer service to all residents in collaboration with the front desk staff by ensuring that all requests were met

Identified and ensured that each resident made a full meal or snack request every day Promoted a high level of awareness of how to appropriately handle and respond to resident abuse, violence, and self- injury incidents

Skills

Customer service, Restaurant experience, Food service, Computer literacy, Time management, English, Leadership, Guest services, Documentation review, Microsoft excel, Microsoft word Education

Valencia college Orlando, Fl

Culinary Management 05/2021

This also a goal in life of completing My AS Degree in Culinary Management. Completing all courses, and volunteered on a monthly basis to prepare meals at the local community food bank Received a few Scholarships in 2020-2021

Graduated with a higher GPA

Cecilia Perry

850-***-**** ad3uzj@r.postjobfree.com Orange park, Fl Alco. Kissimmee, Fl

High school diploma 06/2018

Received my high school diploma by not giving up, and pursuing my goals while over coming adversities of life.

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