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Robert R. Allan

Operations Director ——

ad3uz0@r.postjobfree.com • 978-***-****

LinkedIn: Robert R Allan • Hudson, MA

Transformative and decisive Operations Leadership Professional offering an extensive background in Process Optimization, Risk and Issue Management, and Process Streamlining. Proven history in spearheading marketing, sales, business development, leveraging B2B SaaS and change management expertise. Knowledgeable leader with the capability to identify areas of operational strength and weakness and implement policies, processes, and systems that optimize productivity. A dedicated achiever recognized for exercising effective problem resolution and organizational skills, and a strong capacity to adapt readily to work environments. Recognized for consistently utilizing keen analysis and insights to drive organizational improvements.

Areas of Expertise

Sales Operations Management

Revenue Optimization/ Cost Mitigation

Program Management

Change Management

Delivery Operations Management

Knowledge Management

Relationship Development

Low Code Strategist

Revenue Generation

CRM Systems

Sales & Marketing

Solutions Development

Professional Experience

Pontem Strategy, Hudson, MA 2019 – Present

Founder

Executive strategy consultant and trusted advisor with a track record of building strong inter-company relationships that drive significant business wins. Leveraging my expansive experience in management and operations consulting along with cutting-edge AI skills to uncover hidden patterns and bring about data-driven insights. Committed to driving organizational success by empowering businesses to predict market trends, enhance operations, and achieve their goals. accelant

Collaborated with the CEO/Founder to develop a cost-effective sales and strategy model for enabling customer relationship management (CRM) within Hubspot, allowing for the full implementation of CRM without incurring significant costs. Additionally, facilitated a partnership between Wolf & Company, a well-known national CPA and advisory firm, and accelant, which will provide robust accounting services to accelant and its affiliated companies, as well as the power and cost savings of HubSpot to Wolf & Company. Nymbl

Partnered with the EMEA Managing Director in developing Nymbl's "Navigating the Low Code Market" ebook, which helped establish Nymbl's position within the Low Code market. As a result, we closed a significant $1M deal with CACI, a federal technology firm with a net worth of $6.7B. Currently providing guidance to the CEO and the leadership team on strategic decisions and the evolving sales strategy. Bigtincan

As a trusted advisor and thought leader, I had the privilege to provide valuable guidance and insights to the CEO and President of Bigtincan, an $120M AI-driven Sales Enablement firm. I played a key role in advising on crucial aspects of the business, including sales operations, product roadmaps, and acquisitions. My contributions helped in the development of sound strategies to achieve annual operational plans, ensuring the company's growth and success. Additionally, I provided ongoing executive sales guidance to premier and strategic accounts, such as Amazon, Apple, and Emburse, enhancing the company's reputation and customer base. SKIN-EEZ Skincarewear, Sudbury, MA 2019 – 2021

Strategic Management Consultant, Sales & Operations Developed an operational strategy encompassing a sales and marketing plan, a communication plan, a delivery enablement approach, and a performance assessment plan. Led a successful team in designing, deploying, and marketing a private label on Amazon, resulting in a 35% increase in visibility. Spearheaded challenging cross-functional business sales initiatives for The Kraft Group & Affiliates, Emerson Hospital, and US Women's Youth Hockey. Page 2 2

Amazon Web Services, Seattle, WA 2016 – 2019

Global Knowledge Management Leader, Commercial Amazon Web Services Thought leader that drove the strategy, development, and execution of functions, creating strategies, frameworks, and platforms. Supervised and refined management lifecycle standards and defined a clear approach to content and collection localization. Led management efforts aimed at ensuring effective knowledge sharing behaviors, understanding, and consistency across the organization. Headed a communication and awareness strategy that increased employee participation in building and sharing knowledge.

● Leveraged knowledge and expertise across an automated sales enablement platform that significantly improved learning, drove smarter selling, and increased productivity by 35%.

● Introduced new onboarding and training initiatives that provided development for 5000+ employees, building leaders that enhanced customer engagement, collaboration, and sales content management by 20%.

● Launched a transparent reporting process while promoting continuous improvement strategies that were key to the full alignment of sales and marketing functions.

● Built a global knowledge base that housed data sets, offered existing content repositories, and collaboration tools, that increased content accessibility and retrieval by 30%.

● Optimized AI and ML-driven recommendations within Salesforce streamlining sales content to flawlessly match relevant content to opportunities and account plans. EMC, Hopkinton, MA 2002 – 2016

Senior Director, Applications Solutions

Established and advanced the technical vision and led all aspects of the business application strategy. Evaluated, secured and implemented all critical business systems and applications for the successful integration in the infrastructure. IT applications liaison with internal partners including Operations, Finance, HR and Sales teams. Built strong relationships with cross-functional teams to drive and deliver solutions. Remained up to date on the latest technologies and competitive solutions to support future growth and long-term vision.

● Collaborated with the Senior Vice President of Global Services on business initiatives and strategies new initiatives that transformed the Global Professional Services Applications organization in two years.

● Seamlessly merged four disparate product development and delivery groups into a single, cohesive global team of 100 resources.

● Captained cross-functional initiatives and designed the technology roadmap for the modernization of 750 legacy applications, realizing operational excellence and efficiency.

● Key product implementation support for a new cloud-based architecture based on Pivotal Cloud Foundry technology, employed Agile methodologies to execute commitments and deliverables.

● Internal facilitator of a $20M+ operating budget for top-tier software applications with $100M+ in direct delivery efficiencies and $10M in annual revenue.

● Identified cost-effective options and input a framework that decreased overruns and delivered a 20% cost savings. Additional Experience

Director, Global Services Systems and Process, EMC Consulting North American Delivery Assurance Manager, EMC Consulting Partner, EMC Consulting

Education

B.B.A, Business Computer Information Systems & Quantitative Methods Hofstra University

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