Randy Chetko

615-***-****

Thompson Station Tn.

ad3uyu@r.postjobfree.com

Professional Summary

Successful Information Technology professional with 27 years experience as a Software Engineering Manager, Senior Technical Product Manager and a Senior Program Manager

SKILLS / KNOWLEDGE:

Oracle 12 RAC, Golden Gate, Jupyter Notebook

Machine learning techniques for Prescriptive & Predictive analytics & modeling.

Agile, Scrum, DEVOPS, Extreme Programming, GIT, Apache

Omni Channel, Digital Marketing solutions, including BI design & delivery

Product Management, Content Delivery, Sitecore, Business Intelligence

SaaS, AWS, Azure, Hadoop, Tensor Flow, Machine Learning

BI Strategy, Implementation, Pattern Recognition

Jupyter Notebook, Datameer, Data Science Workbench

Extensive Server Consolidation, Disaster Recovery, BCP planning

Hand-on in the delivery of Big Data, enterprise data-lake on AWS

Software Capabilities Maturity Model, Yarn, Kubernetes, AWS, ECS

AWS Big Data, Hadoop common data intake using Spark, Kafka streaming

Cloud Computing, Hosting, ITIL, Kepner Trego Problem Management

Sales Force, Oracle Financials

SEI Level 5 experience, Docker, Orchestration

BI tool experience Cognos, Netiza, Micro Strategy

Service Oriented Architecture implementations, TOGAF

Experience architecting and building a massive parallel processing platforms

Responsive Design, Angular, Bootstrap designs

.NET Web application (Model View Controller (MVC), My Virtual Model (MVM)) frameworks

Building applications using cloud APIs* Representational State Transfer (REST)full services

Experience leading Agile Scrum / DEVOPS full stack software development

Object-Oriented Design, Functional Design, High-Availability, Transaction

Apache, Google Open Source Contributor

Languages: Java SE, Java EE, C++, C#, JSON, HTML5, JavaScript, CSS3

Database: JDBC, Oracle, SQL, DB2, MYSQL, Mongo DB

Environments: .NET, Maven, Ant, Eclipse, WebSphere, Tomcat, Jetty, Linux/Unix, Windows

Frameworks: JSF/Rich Faces, Hibernate/JPA, Seam, jQuery, junit, Bootstrap, Swing, Struts

PROFESSIONAL EXPERIENCE:

IT Delivery Assurance Group Manager – UST Global

June 2021 – Present

Responsible for Delivery team Performance Management and development of the Project Managers, Technical Product Owners and Scrum Masters. Responsible for managing the product vision, product road map, assessing product delivery risks, maintaining backlog,

Conducting all Agile Scrum ceremonies, conducting product review meetings, writing product feature requirements.

Responsible for team Delivery Performance Management and development of the Project Managers, Product Owners and Scrum Masters. Responsible for client profitability.

Assign employees to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skill allocation, actual utilization and staffing levels. Experience utilizing Actionable Agile, Safe, & BDD Agile.

Works with the Professional Services leadership team, program / project managers and client relationship managers to identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans

Engage in technical projects as early as the sales cycle and oversee them through successful delivery to customers

Portfolio Management with focus on the integrated solutions rather than application solutions

Understand and document the business's objectives and problems to identify opportunities for improvement.

Assess the feasibility of new systems and enhancements, ensuring that system design aligns with user needs.

Collaborate with internal stakeholders, including product, engineering, analytics, and business teams, to build reusable components and services that accelerate time-to-market and improve conversion rates and customer lifetime value.

Define and document current business use cases and workflow processes.

Author user stories that provide context and acceptance criteria for projects, features, and enhancements.

Lead efforts to define the product road map, set goals, establish strategic direction, define success metrics, and drive the development of new products based on data analysis and market research.

Communicate the value and impact of platform components to internal stakeholders across the organization.

Guide the product team in improving product development practices based on learning's and best practices.

Act as a liaison between functional end-users and technology teams, ensuring that user needs are understood and met.

Collaborate with Business Intelligence teams to track the impact of your products on key business metrics and assess whether desired outcomes are achieved.

Senior Technical Product Management - DEVOPS, Data Engineering

United Healthcare

September 2017 – June 2021

Drive a technical Big Data Analytics based road map which incorporated AWS and Azure Cloud, Big Data technology and Predictive Machine Learning Analytics that build towards the strategic direction of the organization. Profit & Loss responsibility.

Identify and manage “proof of concepts” for emerging technologies solutions to improve business KPI’s. Deliver scalable SaaS or on-premises solutions incorporating Big Data / Hadoop, Apache & Google Open Source solutions. Provide Data Ingestion solutions for Predictive & Prescriptive Analytics use

Manage a lean agile product development / technical portfolio of solutions; promote cross-functional partnerships with both business and technology stakeholders and champion change while delivering measureable results.

Developing and implementing strategic direction for a dynamic organization.

Lead data engineering and data product development team.

Understanding across the Big Data full stack – including Python, Java, JavaScript, Node.js, Git, REST APIs, Spark ML, Kafka, Streamsets, Elasticsearch, Hadoop HDFS, HBase, R, Scala, Data Science Workbench, Jupyter Notebook

Define the strategy & roadmap for analytics deep learning frameworks and evangelize the vision to the organization

Oversee Data Science, Artificial Intelligence, Machine Learning, and Algorithm Development efforts

Design, document and lead the implementation of software and systems to help ensure optimal implementation of the neural network models, fuzzy logic, real-time analytics with enterprise data.

Design, develop and implement Machine Learning analytics technology stack for prescriptive & predictive analytic

Responsible for all Feature and User Story definition and Delivery

Senior Leader of Cloud Operations, Product Management, Infrastructure, PMO & Service Delivery

Hearst HealthCare Company (interim contract position)

August, 2016 – August 2017

Responsible for developing and managing HealthCare managed cloud computing solutions for its SaaS, Hybrid, and AWS, Azure cloud infrastructure solutions.

Responsible for the Architecture and Design of Multi-Cloud solutions with an AWS, Azure emphasis.

Driving the operations, infrastructure, service delivery support of the AWS SaaS platform.

Focus on markets and clients facing transformational change and significant regulatory or legal pressures and HIPAA compliance.

Working with large HealthCare customers to develop a shared migration to the cloud.

Manage the service delivery relationships with customers and vendors. This is a high impact, very visible role, collaborating with Developers, Operations, Legal, PMO, Compliance, Sales, Marketing and other departments.

Measure success by tracking cloud hosting product margins, revenue, churn, client satisfaction and client feedback.

Manage the cloud analytics automation, cloud financial management, and general cloud account management relationships with all clients.

Drive excellent, consistent customer service via service management operations.

Ensure the proper management, maintenance and provisioning of all environments.

Lead and develop our Infrastructure Operations Team to greater heights of effectiveness, customer service and accomplishment.

Ensure Infrastructure Operations Team is adhering to Information Security, Regulatory Compliance, Incident Management, Problem Management and Change Management processes/practices.

Responsible for the proper monitoring and alerting of all environments. Incident Response

Responsible for internal infrastructure projects which may require cross departmental coordination to achieve goals.

Provide input into infrastructure life cycle, improvement and standardization strategies.

Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports.

Develop internal SOPs, processes and training to ensure Infrastructure team members have the needed skills and tools to support the production environments and deliver on project commitments.

Produce monthly Infrastructure team utilization reports to provide visibility to the team’s performance and resource availability

2012-2016 Direct General – Allstate Insurance

VP of Applications, Product Management, PMO, Infrastructure, Architecture

Responsible for all packaged and in house .NET, Java SaaS applications. P&L responsibility.

Experience architecting and building a massive parallel processing platforms

Define the strategy & roadmap for the analytics / deep learning frameworks & evangelize the vision to the organization. P&L responsibility.

Responsive Web Design, using HTML5, CSS3, media queries, Angular, Bootstrap designs

Web application (Model View Controller (MVC), My Virtual Model (MVM)) frameworks

Building applications using cloud APIs* Representational State Transfer (REST)ful services

Custom Java & .net applications include Mobile, Consumer Web, Kiosk, Accord and all Retail store point of sale solutions.

Based on the mobile based technologies utilized above we achieved improved navigation, ease of use and a 27% increase in revenue due to the digital transformation.

Packaged applications include Guidewire Claims, Policy, Billing and SunGard Financial Systems. Trained and implemented Agile / Scrum, Devops capable staff. Experience implementing Responsive & Single Page Web solutions utilizing Angular and Bootstrap methodologies

Provide leadership to the development group and help to set the overall technical direction and strategies of the larger organization.

Work with the product team to manage the roadmap and backlog and ensure quality and on time delivery. Experience with extensive collaboration with business teams and other technology leaders.

Provide Marketing with content to create external message and product positioning (product collateral including product sheets, presentations, product demos, white papers, sales support tools, etc.)

Responsibilities include planning and adherence to SOA common architecture, shared components, lifecycle management products and tooling across all sales and marketing channels. Oversee tactical and strategic product evolution in delivering software products with functionality to support key verticals.

Facilitate targeted innovation for the architecture domain. Research and lead proof-of-concepts to assess and build new capabilities for this architecture domain. Also work across architecture domains to innovate on capabilities and solutions across the enterprise (Cloud, Mobility, Integration, etc.)

2006-2012 Fidelity Information Systems-Comdata

Senior Director Applications, PMO, Shared Services, Architecture

Responsible for the design development and implementation of SaaS Comdata Card Payment Services Infrastructure.

Products include Gift Card, Stored Value Card, Payroll Card, Private Label Card and all Merchant Servicing functions.

oResponsible for the design, build, and implementation of the J.P. Morgan Chase Consumer Banking Application. This solution was browser based on Java, RESTful web services.

oWe provided an architectural style that specifies constraints, such as the uniform interface, that if applied to a web service induces desirable properties, such as performance, scalability, and modifiability that enable services to work best on the Web. In the REST architectural style, data and functionality are considered resources and are accessed using Uniform Resource Identifiers (URIs), typically links on the Web. The resources are acted upon by using a set of simple, well-defined operations

oOversee the department’s creation of future technology roadmaps by balancing customers, business immediate and future needs with the fast evolving industry trends in conjunction with business process partners and strategy teams.

oChair Enterprise Architecture Review Board for Architecture Governance across architecture domains, as well as Solution Architecture estimate peer reviews.

oFacilitate product selection as part of Architecture Standards definition. Partner with Business, Business Alignment Team and Solution Delivery teams to select an approach and product to meet business needs in line with Architecture standards and guidelines

Provide leadership to the ongoing development and support of numerous Data Warehouses, Business Intelligence and ODS technology products. Managed teams of DBA’s, UNIX, Linux, and WebSphere professionals.

Provided .Net and Java, WebSphere development teams with architectural, technical direction, guidance, and support.

• Accountable for leading large scale integration technology strategy and roadmap with end-to-end data management and solution development against wide-range of regional and local systems across international boundaries

Strong track record in developing Java web applications and phone, tablet, digital transformation applications using J2EE design patterns and Web Application Frameworks, specifically using Struts.

Experience leading teams utilizing C#, MS.Net Framework 2.0-4.0, MVC, ASP.Net, Object-Oriented design patterns, Window Communication Foundation, SQL Reporting Services, XML technologies, Visual Studio, SQL Server 2005-2008, Java, JavaScript, jQuery, and SQL Server database design. Knowledge of Windows Workflow Foundation 4.0 and Microsoft Enterprise Library 5.

8 plus years’ experience with Agile/Scrum methodologies. Responsible for integrated product delivery for numerous large transportation and credit card, gift card customers.

2004-2006 Honeywell-Clarke American

Senior Director-E-Commerce Digital Marketing & Sales Products

Develop and execute the online E-Commerce SaaS check ordering product development vision, strategy, definition, and hosting infrastructure implementation. Provide leadership for the design and system engineering support for all UNIX, Mainframe, .Net Framework, and WebSphere Application Server technology based products in a primary e-Financial institution, including the adherence to WebSphere Studio IDE, J2EE standards.

Expertise in creating applications using technologies such as ASP, C#, JAVA, Delphi, COM, DCOM, Web Services, XML, XSL, SSL, .NET, SQL Server, MSMQ, MTS, JavaScript. Skilled in three-tier Web application development.

Develop product, hosting concept proposals and life-cycle plans for new Internet and Call Center products. Define and prioritize enhancements to existing products. This includes the creation of Banking requirements specifications, release notes, feature lists and specifications. Develop and drive new product and enhancements releases. Creating a revenue channel shift totaling $54 million over a 5-year period.

Responsible for design, implementation and support of all E-Commerce, Call Center applications and data warehouse solutions delivery. Including infrastructure planning, implementation, service delivery, engineering, architecture design and oversight.

Provide Marketing with business intelligence analysis and data content to create product positioning sales support tools, etc. ) Increasing revenue by 20%.

Responsible for hiring a team of DB2, Oracle, DBA’s, data architects/modelers to enable the design and construction of 5 large bank data warehouse products.

Implemented retail bank data dredging scanning to analyze cross sell, up sell relationships and cross product opportunities. Applied statistical analysis to project and recommend high margin market segmentation.

Supported real time, collection, transformation and loading of large bank customer information. (Reducing errors by 11% and rework by 8%).

Design and implementation of Business Intelligence Analysis & Customer Data Reporting Solutions. (Increasing revenue by 9%).

Manage gathering and analysis of information on competing products in the marketplace. Create a process for systematically and consistently gathering competitive business intelligence. Work with the Marketing, Services and Sales on all aspects of product specifications, position and releases.

Position products and technology among competing technologies. Establishing policy and strategies to ensure appropriate management of the organization's information hosting and infrastructure resources to support corporate goals and objectives. Streamlining business functions, identifying cost reduction opportunities, and defining new revenue streams.

Provide the design and adherence to Secure Programming standards. Token Authentication and AES encryption sub systems.

2002-2004 Fidelity Information Systems-Metavante

Senior Director Technology Solutions, PMO, Service Delivery Infrastructure

Provided technology and financial institution outsourcing solutions, support and hosting infrastructure to improve the financial experience for more than 5,100 clients — including the largest 20 banks in the United States — and their thousands of customers. Responsible for all banking, financial services technology and support for customer organizations. Technology solutions include customer relationship management, electronic banking, electronic funds transfer and card solutions, electronic presentment and payment, financial technology services, and wealth management. Reported to corporate CIO. P&L responsibility.

Responsible for the strategic planning, implementation, and operation of 9 IBM S/390 mainframe, 8500 Windows and 600 Linux client server based technology environments. Responsible for staff of 200 and developed multiyear Budget and Strategic Capital Plans. Managed yearly budget totaling $75M. Negotiated 1-3-year vendor software agreements ranging in value from $5M - $40M. P&L responsibility.

Responsible for all design, development and support of Online e-Banking and Electronic Payment and Presentment products. Both Java / J2EE and .Net products. Increasing new product revenue by $35 million.

Develop and execute the product vision, strategy and definition. Conduct ongoing market research and analysis to identify new product market opportunities and gather market requirements including market objectives, share, trends, pricing, revenue and customers' needs and perspectives. Develop product concept proposals and life-cycle plans for new products. Define and prioritize enhancements to existing products. This includes the creation of requirements specifications, release notes, feature lists and specifications. Develop and drive new product and enhancements releases.

Position products and technology among competing technologies. Establishing policy and strategies to ensure appropriate management of the organization's information resources to support corporate goals and objectives. Streamlining business functions, identifying cost reduction opportunities, and defining new revenue streams.

Directed all Six Sigma Business Process Excellence transformation, including strategic business articulation and key performance business indicators implementation and monitoring. (Yearly savings $4 million)

Reviewing the effectiveness and efficiency of ongoing information processing facilities and the associated support divisions. Realized 20% first year technology budget cost savings.

Responsible for IBM DB2 Universal Data Base and Oracle Data Warehouses. Implemented 300 Microsoft/J2EE web sites, Onyx CRM and integrated to back end data warehouses.

1997-2002 ITEX Consulting Group Inc.

Sr. VP Hosting Operations, Product Development, Consulting Services

Reported to CEO. Responsible for all activities pertaining to profit and loss, compliance of company goals, objectives and policies established by the CEO and Board of Directors. Directed and administered all aspects of Worldwide Operations, Business Development, Sales, Technology Service Delivery, Human Resources, Asset Management, Strategic and Capital Planning.

Responsible for 120 people, including two software factories in India, and $127M revenue generation. Profit & Loss Responsibility

Provide Senior Executive team with quarterly overview of business discontinuities, competition, technology, and global and regulatory changes that present new consulting opportunities and or anomalies. Present alternative viewpoints.

Directed the formulation, interpretation, and communication of broad corporate long-range principles, policies and objectives. Ensure that adequate plans for future development and growth of the business are prepared. Recommend to the President areas of strategic industry concern, appropriate anticipatory alternatives, and requisite evaluative criteria.

Analyzes operating results of the company and its principle components relative to established objectives and ensures that appropriate steps are taken to correct unsatisfactory conditions.

Direct reports included the Vice President Business Development and Sales, Controller, Vice President Solutions Delivery and Director Human Resources.

Responsible for the object oriented applications development and support of Originations, Loan Servicing, Capital Markets, Banking, Credit, Closing, Property Management, Advisory Services, Private / Public Funds, Risk Management, Securitization, and Investor Relations applications.

Responsible for Applications Development, Strategic Systems Planning, Data Center Operations, Network, Telecommunications, Technical Architecture, Systems Software & Data Base Administration.

Established and directed an organization and culture that produced cost effective solutions to business challenges.

Personally hired 20 IBM DB2, Oracle DBA's and 100 plus application programmers. Built an environment that fostered a customer- focused team that partnered with the business leaders to deliver quality solutions.

EDUCATION:

Penn State University

Attended customized related curriculum at Harvard Business School. Executive Business Management Program

Process Reengineering – Six Sigma accomplished in strategic business and process management specialist with a proven track record in project management, business process development and process evaluation for diverse industries and business groups. Practiced in Designing, Managing and Executing Process Innovation Projects, utilizing Joint Application Design (JAD) Sessions and work, data and activity flow diagrams, for multi-million / billion dollar organizations.

Spearheading customer focused process improvement efforts; executing projects that are aligned to key business outcomes; supporting refinement of business metrics to integrate learning from project efforts;

Collecting data to identify root cause of problems; Engaging stakeholders in identification of improvement alternatives; Conducting cost and benefit analysis; Working with key stakeholders to ensure changes are implemented and establishing monitoring or other control mechanisms to ensure lasting improvement.

Key outcomes include: Completing projects that improve business metrics; Building bridges between functional areas; Reinforcing customer focus; Building enthusiasm for Process Excellence.

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