Vinayak (VIN) Chandola

PMP CSM PRINCE* ITIL ISO *7001 Six Sigma – Green Belt

Enhanced Security Clearance

ad3uym@r.postjobfree.com Ottawa; Home 613-***-****; Cellular 613-***-****

linkedin.com/in/vinayak-vin-chandola-a41641122

PROFILE SUMMARY

A highly experienced Project Management and Service Delivery professional, with 18+ years of global experience in managing complex IT projects, specialized in IT Service Delivery, PMO, Program Governance, Program Management, People Management and Consulting. Managed multiple projects and established industry best practices to achieve project governance and manage project risks using Agile/SCRUM principle.

TECHNICAL SKILLS

Project Management

Scrum Master

Project Management Process

IT Service Delivery Management

Budgeting & Resource Management

Project Risk Management

IT Security

Agile/ Scrum

Stakeholder Communication

Team Leadership

Microsoft Project

Jira and Confluence

Problem Solving

Time Management

Conflict Management

Organizational Skills

WORK EXPERIENCE

Project Manager October 2021 – To Date

Innovapost, Ottawa

Led EUC service intake and delivery, with emphasis on financial metrics, solution architecture, process improvement, communication, and change management.

Successfully delivered over 20 complex projects, surpassing quality, schedule, and budgetary targets, resulting in a remarkable 4.5 basis-point customer satisfaction rating.

Led a cross-functional team of 30+ to deliver complex technical projects on time and within budget, resulting in a 95% completion rate.

Successfully managed expectations for 40+ key stakeholders, leading to 78% stakeholder satisfaction.

Established effective project tracking with simple status reports and time management summaries to ensure accountability and progress visibility.

Collaborated with senior management to analyze project data, identifying opportunities for enhancement, and improved project methodology compliance from 10% to 60%.

Used past project lessons to recommend cost-saving initiatives, resulting in positive impacts on current and future budgets and schedules.

Conducted risk assessments and implemented mitigation strategies to minimize project risks and maximize outcomes.

Managed vendor relationships and contracts to ensure deliverables met quality standards and were delivered on time.

Used scrum technique to fulfill deadlines and quickly escalate issues to management for resolution.

Led projects to integrate Mac workstations as trusted devices in Intune MAM, deploy Chromebooks for employee engagement surveys, and migrate email traffic to Exchange in the Cloud.

Led the deployment of hoteling stations at Canada Post locations, increasing workplace flexibility and productivity.

Upgraded printing solutions to cloud-based alternatives, leading to increased productivity, security, and cost savings.

Led the transition from obsolete laptops to contemporary devices, improving performance, productivity, and sustainability.

Project Manager November 2020 – to September 2021

IDS Systems, Ottawa

Led cross-functional teams to complete IT initiatives, including managed services, system migrations, and infrastructure upgrades.

Provided transparent project status presentations for key stakeholders, including progress, mitigation plans, and risk management.

Coordinated remote hardware installation, procurement, budget management, and regular status reporting to higher management.

Successfully delivered projects on time and under budget, meeting project goals and objectives.

Successfully managed backup solution deployment and IT system launches for hospitality businesses, ensuring data protection and system resilience.

Collaborated with stakeholders to conduct risk assessments and address important issues at project steering committees, ensuring prompt resolution and management support.

Conducted weekly/monthly project review meetings to ensure clear communication and follow-up on action items.

Supervised IT Professional Services team members to ensure project and assignment success.

Assisted management with monthly cost and capacity reports, projections, schedules, and cash flows.

Service Delivery Manager December 2017 – July 2020

Nova Networks, Ottawa

Managed various risks facing Client Onboarding, responsible for the completion of tasks associated with onboarding, transition, and Interface with IBM and Customer PMs for cloud environments

Independently develop, analyze, manage, and publish KPIs/Metrics to be used to measure the effectiveness and efficiency of the "in scope" ITSM processes

Project Delivery and process implementation, management using ITIL Practices like Change Management, Problem Management, Incident Management, and Quality Management & Continuous Improvement.

Provided clarification of service accountabilities between the customer and all outsourced service providers by developing, documenting, and communicating RACI charts for multiple technology teams

Established and maintained vendor and marketing relationships, both internal and external, in support of account and client capital needs.

Negotiated and implemented Service Level Agreements for existing customers through the creation of standardized templates, resulting in 100% compliance

Developed performance metrics and reports for dashboards and balanced scorecards

IT Manager September 2016 – October 2017

inBay Technologies, Ottawa

Lead, directed Digital, Cloud & Customer-Experience projects through end-to-end SDLC processes from Business & Infra prospective.

Responsible for deploying and supporting secure identity solution to Customers as well as IT operations and evolution

Refreshed and maintained data center infrastructure, managed procurement life cycle, and ensured asset maintenance.

Managed the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations

Facilitated server builds and network configurations, including migration to a virtual environment

Technical environment involved use of Confluence, JIRA, and SharePoint

Project Manager November 2007 – May 2016

IBM, India

Created new business possibilities and collaborated with the Pre-sales section to develop an appropriate and compelling proposal for the client. Responsible for Project Financials, Service Improvement, C-Sat, and Project Governance.

Maintained 10K+ IT equipment under Annual Maintenance contract.

Managed large Telecom/retail/Insurance account (More than US$20M) with a team of more than 250 IT Professionals.

Managed infrastructure of 90+ Datacenter, 1000+ servers in high availability mode (Intel, Unix, and Linux), 500+ network devices (Routers, Switches and Firewalls)

Managed the transition from current old method of IAM ID provisioning technologies to real time automation UAT, platform supported Unix, Windows, VMware, enhancement technologies for SSO corporate clients.

Part of Steering committee to participate and resolve Technical solutions, bottlenecks, Resource allocation problems. Mentoring, Training & Coaching Project Management team of various accounts.

Improved Profit by 5% by process improvement, service delivery improvements, six sigma & fixing leakage, Cross Skilling.

Designed & Reviewing Security Policies, Guidelines, Data Flow Diagram, High Level Architecture, Physical Diagram, Network Architecture and implementing Security Architecture for LAN/WAN & Wireless Network.

Awarded by the management (Bravo Award) for resolving business critical technical issues. Increased uptime from 3-5% and SLA to 100% by process improvement & compliance, improving network architecture.

EDUCATION

Master’s in computer science, Sam Higginbottom University of Agriculture, Technology and Sciences, Delhi, India

Bachelor of commerce, KUMAON University, Nainital, India

3 Years technical diploma, Network Centered Computing (PNC), NIIT, Delhi, India

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