LOURDES SOLIS

Garfield NJ *****

Email: ad3uy8@r.postjobfree.com

Cel: 973-***-****

Well experience in Operations and Customer Service Imports/Exports taking to the next level and giving a stellar customer experienced. Pro-active, responsible, honest, goal oriented, fast learner, result-driven style, own initiative, multitask, and teamwork skills that are instruments in helping business reach their financial objective. Excellent interpersonal relationships. WORK EXPERIENCE:

* OCEAN IMPORTS/EXPORTS OPERATIONS/ CUSTOMER SERVICE / LOGISTICS CIL Freight Inc. September 2021 – February

2024

• Opened files, data entry into own software system

• Tracked and traced shipments

• Checked availability of containers at terminals

• Followed up and provided updates to customers and vendors

• Arranged releases, sending of PRE-Alerts, Arrival, LFD Notices, etc.

• Filed ISF

• Checked documentation to assure an accurately process, distribution, and a timely release

• Solved problems with customers, vendors, terminals, shipping lines, etc.

• Billed and payment collections

• Showed emphasis on customers satisfaction per company

• Followed up on per diem invoices

• Ocean Exports and Re-Exports Coordinator / Operations and Customer Service

• Following up of the customers booking needs as a carrier neutral partner verifying, completing and sending AES, VGM and Shipping Instructions timely

• Sending of Pre-Alerts and Billing on time and accurately

• Contact carriers, truckers, terminals working on container bookings, pickups, deliveries and logistics.

• Exports Reports to check profit

• Accurately input all shipments details into company’s system using Cargowise

* ADMINISTRATIVE ASSISTANT

South Broward Women’s Care - OB - GYN Clinic September 2019 – May 2021

• Checked eligibilities

• Schedules and followed up of appointments

• Worked and contacted with Insurance Companies

• Rates negotiation with laboratories

• Developed queries and forms, created and keeped databases and contact lists

• Prepared and sent invoices to clients

• Bank deposits, debt collecting, payed bills

• Interviews / meetings with providers

• Handled of cashier

• Financial Reports

* SALES DEPARTMENT / VET TECH ASSISTANCE

Forever Love Puppies - Dog Sales / Vet Tech June 2018 - August 2019

• Billing

• Direct negotiation with clients

• Physical inventories and stocks

• Monitored of staff attendance and reporting.

• Maintenance and full assistance in the store

• Control of providers punctual payments

* FRONT DESK - RECEPTIONIST December 2017 - May 2018 Quality Inn Hotel

• Check-ins / Check-outs

• Bookings - Reservations

• Sales

• Updated of Itineraries

• Handled Cashier

• Good Customer Service

• Assistance in the store

* IMPORT CUSTOMER SERVICE REPRESENTATIVE

VLG Peru S.A.C. (International Freight Forwarder) January 2014 - November 2016

• Excellent assistance to direct customers, coloaders, and freight forwarders offering international cargo services and logistics operations services

• Updated information to customers daily in both areas, exports, and imports

• Quotations for inlands at origin/destination, deliveries in LCL and FCL.

• Searched for new potential customers

• Keeped customers well informed about the shipment’s status

• Tracked and traced customers’ incoming containers in Ocean, Air and trucking

• Exports and Imports Quotes - Sales (air, sea and multimodal)

• Monitored of breakdowns in warehouses.

• Worked with sales department to support vendors

• Assistance to Accounting Department for past due invoices and sending of freight invoices

* SALES REPRESENTATIVE

Eculine S.A.C. (NVOCC) - LCL May 2011 – December 2013

• Assistance of customer throughout the buying process (United States, Canada, Asia and Europe)

• Reviewed of Stocks in coordination with farms and estates

• Worked with Lotus Notes system for pricing, data entry, reports, and forecast in a timely way

• Followed up on sales visits

* CUSTOMER SERVICE REPRESENTATIVE

Cargo Master S.A.C. (N.V.O.C.C.) - LCL April 2005 - April 2011

• Excellent customer service providing information on rates and quotes

• Information on cargo tracking for both exports and imports

• Participation in the strategic plan to increase sales

• Monitored of Imports through the Customs / ENAPU Terminal portal

• Responsible for sending clients ARRIVAL / DEPARTURE NOTICES

• Good administrative, technical, and commercial support to all areas

• Relationship with Shipping Companies, Port Agents, Customs Agents, Shipping Agents, Chamber of Commerce

• Monitored and Coordination of Withdrawal of CNT from warehouses. EDUCATION:

● ASOCIACION DE EXPORTADORES – ADEX July 1997 – December 2000 International Business Management

● I.S.T. SAN IGNACIO DE LOYOLA October 1995 – March 1996 Bilingual Upgrade Secretary Program

● MARGARITA CABRERA INSTITUE April 1993 – March1994 Commercial Executive Secretarial

SKILLS:

• Microsoft Outlook

• Microsoft Office (Word, Excel, Power Point)

• Databases

• Office Management

• Orders entry / Data entry

• EDI

• Spanish

REFERENCES:

• Mr. Andy Huang 718-***-**** (CIL FREIGHT INC)

• Dr. Elie Dumeny 786-***-**** (SBWC)

• Erina Master. 954-***-**** (FOREVER LOVE PUPPIES)

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