Doug Brown

619-***-****, ad3uy7@r.postjobfree.com, San Diego, CA

Purpose: To secure a position with a high level of responsibility with an active, energetic team in a client-facing, challenging environment. 2022-present Customer experience Manager, petSmart 2020 - 2022 - Michael’s Craft Store, Michael’s Custom Frame Shop 2020 - 2021 - Interim Pandemic jobs, Grocery store, Amazon, Fitkids 2014 - 2020 - New Jersey Circus Center (closed because of Pandemic) 2014 - 2020 - Summers - Circus camps for Monmouth County Parks 2011 - 2014 - The Circus Place

2006 - 2014 - Circus Kid Productions (Circus Kid productions on Facebook) 2001 - 2008 - National Circus Project: field director and artist (2001-2003) 1993 - 2014 - Doug Young Events

1999 - 2013 - Summer camps for Philadelphia Circus School -Summer Camp Program Skills

Management

● Hiring and firing; contracting talent

● Managing and Training staff

● Scheduling, daily planning, assigning tasks, team direction Sales, Marketing and Advertising

● Created marketing campaigns, including social media, advertising and groupon campaigns and other promotions

● Created relationships with new clients and schools

● Maintained existing client and customer relationships

● Developed programs and class schedules to suit customer needs

● Lectured at education conferences about the value of our programs.

● Attended trade shows and other events promoting our programs

● Arranged fund raisers and managed all aspects.

Program Management and Event Planning

● Interfaced with client organizations and program teams

● Handled all negotiations and contracting details re: venu booking and talent acquisition

● Managed pre-planning and execution, including goal setting, timelining, relationships with outside vendors and hotel management and staff

● Created contingency plans in the event of weather problems, travel emergencies, etc.

● Arranged police and other security when deemed necessary (or required by statute)

● Communicated with local fire marshalls if pyrotechnics were being used.

● Ticket printing and distribution and accounting for revenues Customer experience manager

● Adept at managing interactions with customers and clients.

● Proficient at adjusting my approach and for students and clients with different needs and personalities

● Skilled at creating immediate connections in public events Administration

● Managed all back office functions; accounts payable, receivable

● Collecting arrears

● Managing disclaimer sheets, storing and filing

● Tax filing

Over my career, which has mostly been in the Circus arts and management, I have created relationships and nurtured those relationships over time. From my first summer program, I have assessed skill levels on the fly, created a course of improvement aimed at groups of differing skill levels (and maturity) and brought kids of all ages from beginner to performer in as little as a week.

I have worked with all ages (3-81) on aerials, ground skills and magic, adapting my teaching style and methods to whatever capacity or handicap presented itself. I have worked with everyone with the sole intention of having them be more capable than they thought they were. I have done program, project and event planning; highly transferable skills, and have taken my energetic approach to Circus into everything I do since I dislike being idle and am always looking to learn more.

As a business owner, I have been solely responsible for sales, marketing, project management back office, and other business functions. I know what it takes to keep a business running and I understand the hours you have to put it to outcome success.