Tomekia Tucker

**** ****** ****** ***. * ࣶࣷ Greensboro, NC 27407

336-***-**** ࣶࣷ ad3uxg@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 25+ years management experience and strong leadership skills. Facilitates efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguard patient privacy and confidentiality.

Promote teamwork through demonstrated behaviors, leadership, and effective communication

Able to make decisions and implement course of action

Regarded as a natural people person with strong interpersonal communication skills

Microsoft Office Applications / MS Excel MS Word MS PowerPoint KEY QUALIFICATIONS

Human Resource Management ࣶࣷ Organizational Improvements ࣶࣷ Interpersonal Professional Communications Business Operations ࣶࣷ Practice Structure, Leadership & Management ࣶࣷ Medical Administrative Procedures Healthcare Ethics ࣶࣷ HIPAA Compliance ࣶࣷ Accounting ࣶࣷ Payroll ࣶࣷ Appointment Scheduling ࣶࣷ Medical Terminology Insurance Verification ࣶࣷ CMS 1500 ࣶࣷ Processing Co-Payments ࣶࣷ UB-04 ࣶࣷ Medical Records Management Insurance Billing Procedures ࣶࣷ Insurance Claim Cycle ࣶࣷ Health Records Management Electronic Health Records (EHR) ࣶࣷ Electronic Medical Records (EMR) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2021 PROFESSIONAL EXPERIENCE

Rockingham County School – Eden, NC 03/1996 – Present Manager

Evaluate employees' job performance and conformance to regulations and recommend appropriate action

Train or instruct employees in job duties or company policies or arrange for training to be provided

Discuss job performance problems with employees to identify causes and to work on resolving problems

Implement policies, procedures, and service standards in conjunction with management

Interpret and communicate work procedures and company policies to staff

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints

Resolve customer complaints or answer customers' questions regarding policies and procedures

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance

K

01/01/2022